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Arriva Bus Cancellation Policy

• Policy Application: Arriva Bus has a specific set of policies for booking cancellations. These policies are applicable to all bus travel undertaken by this company.
• No Refunds: As per the cancellation policy of Arriva Bus, they generally do not offer refunds for the tickets once they have been purchased.
• Ticket Expiration: Arriva Bus tickets are valid only for the date and time specified during the booking. It is important to note that tickets cannot be cancelled or amended once purchased, so it’s advised to confirm your travel details before finalizing your purchase.
• Season Tickets: If you have a season ticket, it may be possible to get a refund for remaining days that will not be used. The refund amount usually corresponds to the price difference between the price you paid and the price of a ticket for the period you actually used. There may be an administrative charge for this service.
• No Show: In case of no-show, Arriva Bus will not provide any refunds, and the ticket will be considered as used.
• Service Disruptions: In case of service disruptions due to unforeseen circumstances or conditions beyond Arriva Bus' control, such as severe weather, refunds or alternate transportation may not be provided. It is suggested to check the company’s disruption policy for detailed information.
• Illness or Personal Circumstances: If you are unable to travel due to illness or any personal circumstances, refunds are typically not provided. But it's always worth contacting Arriva Bus customer service directly to discuss your situation.

These are some of the key points from the Arriva Bus cancellation policy. However, policies can change and it is advised to check the official website or contact Arriva customer service for the most updated information.

Luggage Policy on Arriva Bus

• Passengers are responsible for their personal belongings and luggage.
• Luggage must be safely stowed in the designated areas of the bus. If a luggage rack or storage area is not provided, deposit your luggage in a way that does not obstruct aisles, doors, or emergency exits.
• Large items such as bicycles, prams, and pushchairs are only permitted if there's adequate space and they are folded and secured properly.
• Luggage should not cause danger or inconvenience to other passengers or the driver.
• Luggage should not be of a weight or size that causes difficulties for the passenger or driver.
• All items, including wheelchairs, mobility scooters, and prams, must be under the control of the passenger at all times.
• Luggage left on the bus may incur additional charges for retrieval and should be reported to Arriva Bus customer service immediately.

Extra Taxes on Luggage

Arriva Bus does not usually charge for luggage unless it's mislaid or left on the bus, in which case retrieval and storage charges may apply.

Items Allowed and Not Allowed on Arriva Bus

• Passengers are allowed to bring hand luggage, shopping bags, folded prams, pushchairs, and some mobility equipment, subject to available space.
• Prohibited items include anything of an illegal nature, hazardous materials, weapons, or any item that could cause harm or discomfort to other passengers or damage the bus.

Arriva Bus Pet Policy

• Pets are allowed on Arriva buses at the discretion of the driver.
• Customers are responsible for their pet's behaviour while on board the bus.
• Pets, except guide dogs, are not allowed on seats and must not block aisles.
• Passengers may be asked to leave the bus if their pet behaves poorly or causes disruption.

Types of Pets Allowed

• Typically, small pets like dogs, cats, rabbits, and birds are allowed, as long as they restrained and not dangerous.

Pets Not Allowed

• Pets that pose a risk to the safety or comfort of passengers such as large, aggressive, or venomous animals are not permitted.

Default Bus Pet Policy in the UK

• In general, bus companies in the UK allow small pets that are under control and do not pose a threat to passengers.
• Passengers are typically responsible for their pet and any damage it might cause.
• Assistance dogs are usually permitted on all buses.