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general
Flexible Cancellations
Cancellation Policy
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In the event of cancellation of any Margate Coach trip, passengers are entitled to a full refund if the cancellation is made at least 24 hours prior to the scheduled departure time.
If the cancellation is made within 24 hours of the scheduled departure time, a 50% refund will be issued.
No refunds will be issued for any cancellations made within 1 hour of the scheduled departure time.
Refunds will only be issued in the same currency as the original purchase.
No-shows or passengers who do not board at their designated pick-up location will not be refunded.
In the event of a delayed or cancelled trip due to weather, road conditions, or any other unexpected events, a full refund will be issued.
In the event of a mechanical failure, a full refund will be issued.
Smooth Luggage
Luggage Policy
When traveling on Margate Coach in country code za, passengers are allowed to bring two pieces of luggage and one personal item (e.g. a laptop or handbag).
The total weight of the luggage and personal item should not exceed 30kg.
Oversized or overweight items that exceed the limits are not allowed on board.
There may be extra taxes levied on certain types of luggage, such as oversize items, sports equipment, and multiple items.
Passengers are not allowed to bring any hazardous materials, such as explosives, flammable liquids, and weapons.
Passengers are also not allowed to bring any animals on board, except for service animals.
Pet-Friendly Guidelines
Pet Policy
Margate Coach allows passengers to bring pets on board, provided the pets are small animals in secure pet carriers.
Pets that are allowed to be transported on Margate Coach are cats, dogs, rabbits, ferrets, and birds.
No animals other than the ones mentioned above are allowed on board.
All pets must be in secure pet carriers that are placed on the passenger's lap.
No pets are allowed to roam around the bus.
All pet owners are responsible for the cleanliness of their pet and the area around it.
No pets are allowed to travel in the aisle or stand in the doorway.
No pet is allowed to travel on the upper deck of the bus.
No pets are allowed to travel in the luggage compartments of the bus.