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Address and Contact Information
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general
Flexible Cancellations
Cancellation Policy
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Trans North Bus & Coach in Australia has a flexible cancellation policy. You can cancel your booking any time before the departure time, provided you inform the company at least 24 hours in advance.
If you cancel your booking within 24 hours of departure, you will be charged a cancellation fee of 25% of the total fare.
If the driver arrives late due to unavoidable circumstances, you may be eligible for a full or partial refund. You must contact the company within 24 hours of the trip’s completion for a refund.
If the bus is cancelled due to mechanical failure, inclement weather, or other unavoidable circumstances, you will be eligible for a full refund.
If you need to reschedule your trip, you must contact the company at least 24 hours before the scheduled departure. You will not be charged a fee, but you may be required to pay a different fare depending on the availability of seats.
Smooth Luggage
Luggage Policy
Passengers on Trans North Bus & Coach are allowed to bring one standard-sized piece of luggage and one personal item (handbag, laptop bag, small backpack, etc.) aboard the bus.
Any additional pieces of luggage (suitcases, boxes, large backpacks, etc.) must be checked in with the driver and will incur an additional fee.
The maximum combined weight of passenger's luggage must not exceed 20 kilograms. All luggage should be securely packed, but it is not necessary to lock it.
The following items are not allowed aboard the bus: weapons, hazardous materials, flammable items, live animals, and anything else that may endanger the safety of the passengers or the driver.
An extra tax of $3 per piece of checked luggage may be applicable in some areas.
Pet-Friendly Guidelines
Pet Policy
Passengers are allowed to bring one small pet on Trans North Bus & Coach in the Country with code AU, provided that the pet is contained in an approved pet carrier.
The pet carrier must be small enough to fit under the seat and must remain closed during the journey.
Pets must not be allowed to roam freely on the bus.
Pets must be kept under control at all times by their owners, and must not be disruptive or cause a nuisance to other passengers.
The following types of pets are allowed: cats, dogs, birds, and small caged animals.
The following types of pets are not allowed: snakes, spiders, rodents, and any other pets deemed dangerous or disruptive.