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Address and Contact Information
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general
Flexible Cancellations
Cancellation Policy
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Cancellation must be requested at least 24 hours before the scheduled departure time.
If the request is made less than 24 hours before the scheduled departure time, a cancellation fee will be charged.
If the bus is running late and the passenger decides to cancel the trip, the cancellation fee will be waived.
In case of any natural disasters, accidents, or other extraordinary circumstances, Venus Linee reserves the right to cancel the trip and the passenger will be refunded in full.
If the passenger misses the bus, the ticket is non-refundable.
Smooth Luggage
Luggage Policy
The luggage policy on Venus Linee may vary depending on the country you are traveling in. Please check the information for the country with undefined code.
Passengers are allowed to bring one piece of baggage onto the bus for free. Additional pieces of baggage will incur additional fees.
There is a limit on the size and weight of the baggage allowed on the bus. The maximum weight for a single piece of luggage is 32 kg, and the maximum size per piece is 120 cm in total.
Passengers are allowed to bring personal items such as purses, laptops, and small backpacks onto the bus for free.
Items that are not allowed on the bus include any items that are considered hazardous or dangerous, such as firearms, explosives, flammable materials, and sharp objects.
Additional taxes may be applicable for luggage on Venus Linee, please check the rules and regulations in your country with undefined code.
Pet-Friendly Guidelines
Pet Policy
The pet policy on Venus Linee is that only small pets such as cats, small dogs, birds, hamsters, and other small animals are allowed on board the bus.
All pets must be caged, leashed, and/or in a pet carrier while on board.
The carrier must be large enough for the pet to stand up, turn around, and lie down comfortably.
The pet must be kept under control at all times, and must not disturb other passengers.
Passengers with pets are responsible for cleaning up after their pets.
Large animals, such as horses and livestock, are not allowed on board.
Venus Linee reserves the right to refuse service to any pet for any reason.