Aberdeen

Customer Service Desk

Operating Hours

The service desk at Aberdeen train station is open during the following hours:

• Monday to Friday: 6:00 am - 10:00 pm
• Saturday: 6:00 am - 9:00 pm
• Sunday: 7:00 am - 9:00 pm

Services Portfolio

The service desk at Aberdeen train station offers a range of services to assist passengers. These services include:

1. Ticket Sales: The service desk provides ticket sales for both local and long-distance train journeys. Whether you're traveling within Aberdeen or planning a trip to another city, the staff at the service desk can help you purchase the right ticket for your journey.
2. Travel Information: Need information about train times, routes, or connections? The service desk staff are knowledgeable about the train services operating from Aberdeen station and can provide you with accurate and up-to-date travel information. They can also assist with any queries or concerns you may have about your journey.
3. Lost and Found: If you have lost an item during your travel or while at the station, the service desk can help you report and track your lost belongings. They will do their best to assist you in locating and recovering your lost items.
4. Assistance for Special Needs: The service desk at Aberdeen train station is committed to providing assistance to passengers with special needs. If you require any special assistance, such as wheelchair access or help with carrying luggage, the staff at the service desk will be happy to assist you.
5. General Inquiries: Have a question about the station facilities, amenities, or any other general inquiries? The service desk staff are there to help. Feel free to approach them with your queries, and they will provide you with the information you need.

Note: The services offered at the service desk may be subject to change based on the current guidelines and regulations in place. It is advisable to check with the station or the official website for any updates or specific requirements.

International Operators

1. Types of Regular Services Provided

International operators at Aberdeen train station offer various types of regular services to cater to different travel needs. These services include:

• Direct trains to major cities in the United Kingdom, such as London, Edinburgh, and Glasgow.
• Connections to international destinations, including Paris, Brussels, and Amsterdam.
• High-speed trains for quicker travel times.

2. Punctuality and Reliability

When it comes to punctuality and reliability, international operators at Aberdeen train station strive to provide a smooth and efficient travel experience. These operators have a reputation for adhering to strict schedules and ensuring timely arrivals and departures. Passengers can expect reliable services that prioritize their travel plans and minimize any potential disruptions.

3. Passenger Amenities

Passenger amenities offered by international operators at Aberdeen train station aim to enhance the comfort and convenience of travelers. These amenities may include:

• Comfortable seating with ample legroom.
• On-board Wi-Fi for staying connected during the journey.
• Food and beverage services, including snacks and refreshments.
• Accessible facilities for passengers with disabilities.

4. Ticketing and Fare Information

To purchase tickets for international train services at Aberdeen train station, passengers can follow these steps:

1. Visit the official website of the respective international operator.
2. Search for the desired route and select the preferred travel dates.
3. Choose the appropriate ticket type (e.g., standard, first class).
4. Provide passenger details and make the payment.

Payment methods accepted by international operators may include credit/debit cards and online payment platforms. It is advisable to check the specific payment options available on the operator's website. Refunds and cancellations are subject to the terms and conditions of the respective operator.

5. Boarding Platforms and General Information

International operators at Aberdeen train station operate from designated boarding platforms. Passengers are advised to check the information boards or consult station staff for the specific platform number before boarding. It is recommended to arrive at the station well in advance to allow sufficient time for check-in and boarding procedures.

Safety Measures

Surveillance Cameras

Aberdeen train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station to monitor key areas and provide real-time footage for security personnel to monitor.

The surveillance cameras in Aberdeen train station are regularly maintained and updated to ensure optimal performance. They are capable of capturing high-quality images and videos, which can be used for investigative purposes if required.

The presence of surveillance cameras serves as a deterrent to potential criminals and helps create a safer environment for everyone at the train station.

On-Site Security Personnel

Aberdeen train station has a team of dedicated on-site security personnel who are responsible for maintaining the safety and security of the premises. These trained professionals are available round the clock to respond to any security concerns or emergencies that may arise.

The security personnel at Aberdeen train station are equipped with the necessary skills and knowledge to handle various situations effectively. They undergo regular training to stay updated with the latest security protocols and techniques.

Whether it's patrolling the station, monitoring surveillance cameras, or assisting passengers, the presence of on-site security personnel ensures a safe and secure environment for everyone.

Emergency Call Buttons

Emergency call buttons are strategically located throughout Aberdeen train station to provide immediate assistance in case of emergencies. These buttons are easily accessible and can be used to alert the on-site security personnel or emergency services.

When activated, the emergency call buttons establish a direct line of communication with the relevant authorities, enabling them to respond promptly to any emergency situation. Passengers and visitors can rely on these call buttons to seek help or report any suspicious activities.

The presence of emergency call buttons adds an extra layer of safety and reassurance to those using Aberdeen train station.

First Aid Stations

Aberdeen train station is equipped with first aid stations to provide immediate medical assistance to anyone in need. These stations are staffed by trained personnel who can administer basic first aid and offer guidance until further medical help arrives if required.

The first aid stations at Aberdeen train station are stocked with essential medical supplies and equipment to handle common injuries or medical emergencies. They are easily accessible and clearly marked with signage to ensure passengers and visitors can locate them quickly.

Whether it's a minor injury or a medical emergency, the presence of first aid stations at Aberdeen train station helps ensure the well-being and safety of those using the facility.

Lost And Found Office

Hours and Location

The Lost and Found Office at Aberdeen train station is dedicated to helping travelers recover their lost items. The office is conveniently located within the station premises, making it easily accessible for anyone in need.

The office operates during the following hours:

• Monday to Friday: 8:00 am - 6:00 pm
• Saturday: 9:00 am - 5:00 pm
• Sunday: Closed

Whether you accidentally left something on the train or misplaced an item within the station, the Lost and Found Office is the place to go for assistance.

Procedures for Retrieving Lost Items

If you have lost an item during your journey or while at Aberdeen train station, follow these simple steps to increase your chances of getting it back:

1. Report the lost item as soon as possible: Contact the Lost and Found Office either in person or by phone to report the lost item. Provide a detailed description of the item, including any unique identifiers or markings.
2. Check with station staff: In some cases, station staff may have found and held onto a lost item. It's worth checking with them first before proceeding to the Lost and Found Office.
3. Provide proof of ownership: When visiting the Lost and Found Office, be prepared to provide proof of ownership for the lost item. This can include receipts, photographs, or any other documentation that establishes your ownership.
4. Fill out a Lost Property Form: The Lost and Found Office will require you to fill out a Lost Property Form with all the necessary details about the lost item. Be as accurate and specific as possible to aid in the search process.
5. Keep in touch: After reporting the lost item and filling out the Lost Property Form, make sure to provide a reliable contact number or email address. This will allow the Lost and Found Office to reach out to you if they locate your item.
6. Patience is key: It may take some time for the Lost and Found Office to locate your item, especially if it has been misplaced on a train. Be patient and check back regularly for updates.

Remember, the earlier you report a lost item and provide accurate information, the higher the chances of it being found and returned to you.

Transportation Links

Trams

Aberdeen train station is conveniently located near several tram stops, providing easy access to the city and surrounding areas.

Other Lines

In addition to trams, there are several other transportation lines that serve Aberdeen train station:

• Metro: The metro line connects the train station to various neighborhoods and popular attractions in the city.
• Light Rail: The light rail system offers a scenic way to explore the outskirts of Aberdeen and enjoy breathtaking views.
• Commuter Rail: The commuter rail network connects Aberdeen train station to nearby towns and cities, making it a convenient option for commuters and day trippers.

Taxi Stands

If you prefer to travel by taxi, you'll find dedicated taxi stands just outside Aberdeen train station. Taxis are readily available and offer a convenient way to reach your destination quickly.

Bus Stops

Aberdeen train station is well-served by a network of bus stops, making it easy to travel to various parts of the city and beyond. Bus services are frequent and provide a cost-effective mode of transportation.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft also operate in Aberdeen. Look for designated ride-sharing zones near the train station where you can easily request a ride and be on your way in no time.

Driving Directions

From Aberdeen City Centre

If you are in Aberdeen city center and want to drive to Aberdeen train station, follow these easy directions:

1. Head southeast on Union Street toward Market Street.
2. Continue straight onto Union Bridge.
3. At the roundabout, take the 2nd exit onto Guild Street.
4. Continue straight onto Guild Street.
5. Turn left onto College Street.
6. Continue onto Trinity Quay.
7. The Aberdeen train station will be on your right.

From Aberdeen Airport

If you are arriving at Aberdeen Airport and need to get to Aberdeen train station by car, here's how you can do it:

1. When leaving the airport, head southwest on Dyce Drive.
2. At the roundabout, take the 2nd exit and stay on Dyce Drive.
3. At the next roundabout, take the 2nd exit onto A96.
4. Continue on A96 and take the A90 slip road to Aberdeen City Centre.
5. Merge onto A90.
6. Take the exit toward A956/Aberdeen City Centre/Harbour.
7. At the roundabout, take the 3rd exit onto Market Street.
8. Continue straight onto Guild Street.
9. Turn left onto College Street.
10. Continue onto Trinity Quay.
11. The Aberdeen train station will be on your right.

From Dundee

If you are driving from Dundee to Aberdeen train station, here's the route you can take:

1. Take the A90 from Dundee.
2. Continue on A90 and take the A956 exit toward Aberdeen City Centre/Harbour.
3. At the roundabout, take the 2nd exit onto Market Street.
4. Continue straight onto Guild Street.
5. Turn left onto College Street.
6. Continue onto Trinity Quay.
7. The Aberdeen train station will be on your right.

From Inverness

If you are traveling from Inverness to Aberdeen train station by car, follow these directions:

1. Take the A96 from Inverness.
2. Continue on A96 and take the A90 slip road to Aberdeen City Centre.
3. Merge onto A90.
4. Take the exit toward A956/Aberdeen City Centre/Harbour.
5. At the roundabout, take the 3rd exit onto Market Street.
6. Continue straight onto Guild Street.
7. Turn left onto College Street.
8. Continue onto Trinity Quay.
9. The Aberdeen train station will be on your right.

Airport Transfers

Airport Distance

The distance between Aberdeen train station and the airport is approximately 7 miles.

Transfers Price and Payment Options

The price for airport transfers from Aberdeen train station varies depending on the type of transfer and the destination. It is recommended to book in advance to get the best prices. Payment options include cash, credit/debit cards, and online payment platforms.

Airport Transfers Essentials

When planning your airport transfer, there are a few essentials to keep in mind:

• Book in advance to secure your preferred transfer option.
• Check the baggage allowance and any additional charges for oversized or excess luggage.
• Arrive at the designated meeting point on time to avoid any delays.
• Keep your travel documents and confirmation details handy for easy reference.

Types of Airport Transfers Available

There are several types of airport transfers available from Aberdeen train station:

1. Private Transfers: A dedicated vehicle for your group, offering comfort and convenience.
2. Shared Transfers: Shared with other passengers, offering a more economical option.
3. Taxi Services: Metered taxis are available for direct transfers to your destination.
4. Shuttle Services: Shared shuttles that operate on fixed routes and schedules.

Booking Airport Transfers

To book airport transfers from Aberdeen train station, you can:

• Contact a reputable transfer provider directly.
• Book online through the official airport website or trusted travel platforms.
• Use mobile applications specifically designed for booking airport transfers.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage from the designated area.
2. Proceed to the arrivals hall and look for the signage or information desk for airport transfers.
3. Present your booking confirmation or provide your details to the transfer provider.
4. Follow the instructions provided by the transfer provider for boarding the vehicle.

Airport Transfers Departures

When departing from Aberdeen train station, make sure to:

1. Check the departure time of your transfer to allow sufficient travel time.
2. Arrive at the designated meeting point or terminal on time.
3. Present your booking confirmation or provide your details to the transfer provider.
4. Follow the instructions provided by the transfer provider for boarding the vehicle.

Peak Travel Times

Weekdays

On weekdays, the Aberdeen train station experiences the highest volume of travelers during the morning and evening rush hours. Commuters and business travelers often use the train station to travel to and from work, resulting in crowded platforms and trains during these times. The peak travel times on weekdays are typically between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM.

Weekends

During weekends, the peak travel times at the Aberdeen train station vary depending on the season and events happening in the city. Generally, the mornings and early afternoons see a higher influx of tourists and families traveling for weekend getaways or day trips. The peak travel times on weekends are usually between 10:00 AM to 2:00 PM.

Special Days

Special days such as public holidays, festivals, and special events in Aberdeen can significantly impact the peak travel times at the train station. During these times, both locals and tourists flock to the station to attend events or visit popular attractions. It is advisable to plan your journey in advance and allow extra time for potential crowds and delays on special days.

School Days

On school days, the Aberdeen train station experiences an increase in travelers during the morning and afternoon school rush. Students and parents commuting to schools and colleges contribute to the peak travel times during these periods. The peak travel times on school days are typically between 7:30 AM to 9:00 AM and 3:00 PM to 5:00 PM.

Fridays

Fridays at the Aberdeen train station witness a higher number of travelers in the afternoons and evenings. People often travel for weekend getaways, family visits, or social events, resulting in increased footfall during these times. The peak travel times on Fridays are generally between 4:00 PM to 7:00 PM.

💡 While weekdays experience the highest volume of commuters during rush hours, weekends and special days can also be crowded due to tourists and events taking place in Aberdeen.

National Operators

ScotRail

ScotRail is the primary operator at Aberdeen Train Station, providing regular services to various destinations across Scotland. They offer both local and long-distance services, making it convenient for commuters, tourists, and business travelers.

• Types of regular services provided: ScotRail operates a wide range of services, including express trains, regional trains, and sleeper services.
• Punctuality and reliability: ScotRail is known for its commitment to punctuality and reliability, ensuring that passengers can reach their destinations on time.
• Passenger Amenities: Aberdeen Train Station offers a range of passenger amenities, including waiting areas, toilets, and ticket facilities.
• Ticketing and fare Information: Passengers can buy tickets from the ticket offices at the station or online. ScotRail accepts various payment methods, including cash, credit/debit cards, and mobile payments. Refunds and cancellations are subject to ScotRail's terms and conditions.
• Boarding platforms and broad information: The platforms at Aberdeen Train Station are well signposted, making it easy for passengers to find their designated platforms. ScotRail provides clear announcements and displays to guide passengers during boarding.

Caledonian Sleeper

Caledonian Sleeper offers overnight train services from Aberdeen to destinations such as London Euston, Edinburgh, and Inverness. These services are particularly popular among travelers looking for a comfortable and convenient way to travel long distances.

• Types of regular services provided: Caledonian Sleeper operates sleeper trains, providing comfortable sleeping accommodations for passengers during overnight journeys.
• Punctuality and reliability: Caledonian Sleeper is committed to providing a punctual and reliable service, ensuring passengers arrive at their destinations on time.
• Passenger Amenities: Caledonian Sleeper offers a range of passenger amenities on board, including lounges, showers, and dining facilities.
• Ticketing and fare Information: Passengers can purchase tickets online or at the ticket offices at Aberdeen Train Station. Caledonian Sleeper accepts various payment methods, and refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: Caledonian Sleeper provides clear information about boarding platforms and departure times. Staff members are available to assist passengers with boarding and provide any necessary information.

London North Eastern Railway (LNER)

London North Eastern Railway (LNER) operates regular train services from Aberdeen to destinations such as Edinburgh, Newcastle, and London Kings Cross. LNER offers a comfortable and efficient service, catering to both leisure and business travelers.

• Types of regular services provided: LNER operates express trains, providing fast and direct services between Aberdeen and various major cities.
• Punctuality and reliability: LNER is dedicated to maintaining punctuality and reliability, ensuring that passengers can reach their destinations on time.
• Passenger Amenities: Aberdeen Train Station offers a range of passenger amenities, including waiting areas, toilets, and ticket facilities.
• Ticketing and fare Information: Passengers can purchase tickets from the ticket offices at the station or online. LNER accepts various payment methods, including cash, credit/debit cards, and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: The platforms at Aberdeen Train Station are clearly marked, making it easy for passengers to locate their designated platforms. LNER provides clear announcements and displays to guide passengers during boarding.

💡 Aberdeen Train Station serves as a vital transportation hub, connecting travelers from Aberdeen to various destinations across Scotland and beyond. Whether you're commuting, going on a family vacation, or embarking on a business trip, the national operators at Aberdeen Train Station offer reliable and convenient services to cater to your travel needs.