Birmingham New Street Station

Customer Service Desk

Operating Hours

The Service Desk at Birmingham New Street train station operates during the following hours:

• Monday to Friday: 8:00 AM - 10:00 PM
• Saturday: 9:00 AM - 9:00 PM
• Sunday: 10:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Birmingham New Street train station offers a range of services to assist passengers:

1. Ticket Sales and Information

The knowledgeable staff at the Service Desk can help you with ticket sales and provide information about fares, routes, and timetables.

2. Lost and Found

If you have lost or found an item during your journey, you can report it at the Service Desk. They will assist in the process of retrieving lost items or reuniting found items with their owners.

3. Travel Assistance

If you require any travel assistance, such as planning your journey, getting information about accessibility options, or arranging for special assistance, the Service Desk staff will be happy to help.

4. Customer Feedback and Complaints

If you have any feedback or complaints about your experience at Birmingham New Street train station, you can share them at the Service Desk. They will ensure that your concerns are addressed and assist in resolving any issues.

5. General Information

The Service Desk is a valuable resource for general information about the train station, facilities, amenities, and nearby attractions. Feel free to ask any questions you may have, and the staff will provide you with the necessary information.

Note: The availability of specific services at the Service Desk may vary. It is recommended to check with the staff or the official website for the most up-to-date information.

Emergency Procedures And Contacts

Emergency Exits

Birmingham New Street train station is equipped with multiple emergency exits to ensure the safety of passengers in case of emergencies. These exits are strategically placed throughout the station and are clearly marked with exit signs. In the event of an emergency, it is important to follow the instructions provided by station staff and make your way to the nearest emergency exit.

First Aid Stations

Birmingham New Street train station has dedicated first aid stations to provide immediate medical assistance in case of injuries or medical emergencies. These stations are staffed with trained professionals who can provide basic medical care and assistance until further medical help arrives. The location of the first aid stations can be found at information desks or by asking station staff for assistance.

Emergency Contacts

In case of an emergency at Birmingham New Street train station, it is important to have access to the necessary emergency contacts. Here are the important contact numbers:

Emergency Services (Police, Fire, Ambulance): 999

National Rail Enquiries: 03457 48 49 50

Birmingham New Street Station Information: 0121 634 2040

It is advisable to save these numbers in your mobile phone or keep them easily accessible in case of any emergency situation.

Safety Measures

Surveillance Cameras

Birmingham New Street train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station to monitor key areas and provide real-time footage to security personnel.

The presence of surveillance cameras acts as a deterrent to potential criminal activity and helps in the investigation of any incidents that may occur within the station premises. The footage captured by these cameras is regularly monitored and stored for a certain period of time, in compliance with the relevant privacy laws.

On-Site Security Personnel

At Birmingham New Street train station, the safety of passengers and visitors is of utmost importance. To ensure a secure environment, the station has a team of dedicated on-site security personnel who are trained to handle various situations and emergencies.

These security personnel are responsible for maintaining order within the station, conducting regular patrols, and responding to any security incidents or concerns. They are easily identifiable in their uniforms and are available to assist passengers with any safety-related queries or issues.

Emergency Call Buttons

In case of an emergency or if immediate assistance is required, Birmingham New Street train station is equipped with emergency call buttons located at various points throughout the station. These call buttons are easily accessible and provide a direct line of communication to the station's security personnel or emergency services.

Passengers or visitors can use these call buttons to report any safety concerns, medical emergencies, or suspicious activities. The station's security personnel are trained to respond promptly to these calls and take appropriate action to ensure the safety and well-being of everyone at the station.

First Aid Stations

Birmingham New Street train station understands the importance of providing immediate medical assistance in case of injuries or medical emergencies. To cater to such situations, the station is equipped with first aid stations that are easily accessible to passengers and visitors.

These first aid stations are staffed by trained personnel who can provide basic medical aid and assistance. They are equipped with essential medical supplies and equipment to handle common injuries or ailments. In case of more serious medical emergencies, the station's staff can coordinate with emergency medical services for further assistance.

Overall, Birmingham New Street train station takes the safety and security of its passengers and visitors seriously. With surveillance cameras, on-site security personnel, emergency call buttons, and first aid stations, the station is well-prepared to handle various safety situations and provide a secure environment for everyone.

Lost And Found Office

Hours and Location

The Lost and Found Office at Birmingham New Street train station is the designated place where lost items are kept and retrieved. Here is the information you need to know:

• Location: The Lost and Found Office is located at the main concourse of Birmingham New Street train station. It is easily accessible and situated near the station's entrance.
• Opening Hours: The Lost and Found Office operates during the following hours:

Procedures for Retrieving Lost Items

If you have lost an item at Birmingham New Street train station, follow these procedures to increase the chances of recovering your belongings:

1. Contact the Lost and Found Office: As soon as you realize that you have lost something, get in touch with the Lost and Found Office at Birmingham New Street train station. They will be able to check if your item has been handed in and provide you with further instructions.
2. Provide Detailed Information: When contacting the Lost and Found Office, be prepared to provide a detailed description of the lost item. This includes information such as the item's color, size, brand, and any distinctive features that can help identify it.
3. Proof of Ownership: In order to retrieve a lost item, you may need to provide proof of ownership. This can be in the form of a receipt, serial number, or any other documentation that establishes your ownership of the item.
4. Identification: When collecting your lost item, make sure to bring a valid form of identification. This is necessary to ensure that the item is returned to the rightful owner.
5. Collection Timeframe: The Lost and Found Office typically holds onto lost items for a certain period of time. It is important to inquire about the collection timeframe when reporting your lost item and make arrangements to retrieve it within the specified period.
6. Applicable Fees: In some cases, there may be fees associated with retrieving a lost item. These fees could include storage charges or administrative fees. Make sure to inquire about any applicable fees when contacting the Lost and Found Office.

By following these procedures and promptly contacting the Lost and Found Office at Birmingham New Street train station, you increase the likelihood of recovering your lost items.

Transportation Links

Trams

The Birmingham New Street train station is conveniently located near several tram stops, providing easy access to the city and surrounding areas. The tram system in Birmingham is operated by West Midlands Metro and offers a reliable and efficient mode of transportation for both locals and visitors.

Tram Stops near Birmingham New Street train station:

• Grand Central tram stop
• Corporation Street tram stop
• Bull Street tram stop

Other Lines

In addition to trams, there are several other railway lines that connect to Birmingham New Street train station, making it a major transportation hub in the region.

Other railway lines connected to Birmingham New Street train station:

• West Coast Main Line
• CrossCountry
• London Northwestern Railway

Taxi Stands

If you prefer to travel by taxi, Birmingham New Street train station has designated taxi stands where you can easily find a cab.

Taxi stands near Birmingham New Street train station:

• Station Street taxi stand
• Navigation Street taxi stand
• Hill Street taxi stand

Bus Stops

For those who prefer to travel by bus, there are several bus stops located near Birmingham New Street train station, providing convenient access to various destinations in the city.

Bus stops near Birmingham New Street train station:

• Bull Street bus stop
• Corporation Street bus stop
• Navigation Street bus stop

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also available in Birmingham, providing an alternative mode of transportation for travelers. Birmingham New Street train station has designated ride-sharing zones where you can easily request a ride.

Ride-sharing zones near Birmingham New Street train station:

• Stephenson Street ride-sharing zone
• Smallbrook Queensway ride-sharing zone
• Hill Street ride-sharing zone

Driving Directions

Best Ways to Get to Birmingham New Street Train Station by Car

Located in the heart of Birmingham, the Birmingham New Street Train Station is easily accessible by car. Whether you're a tourist, a family vacationer, or a business traveler, here are the best ways to reach the station by car:

1. From M6 Motorway

If you're coming from the M6 motorway, follow these directions:

1. Take exit 6 onto the A38(M) towards Birmingham City Centre.
2. Continue on the A38(M) for about 3 miles.
3. Take the exit towards Birmingham City Centre.
4. Follow signs for New Street Station.
5. You will arrive at Birmingham New Street Train Station.

2. From M5 Motorway

For those traveling from the M5 motorway, follow these directions:

1. Take exit 4 onto the A38 towards Birmingham City Centre.
2. Continue on the A38 for about 7 miles.
3. Take the exit towards Birmingham City Centre.
4. Follow signs for New Street Station.
5. You will arrive at Birmingham New Street Train Station.

3. From A45 Coventry Road

If you're approaching from the A45 Coventry Road, follow these directions:

1. Head northeast on the A45 towards Birmingham City Centre.
2. Continue on the A45 for approximately 4 miles.
3. Take the exit towards Birmingham City Centre.
4. Follow signs for New Street Station.
5. You will arrive at Birmingham New Street Train Station.

4. Parking Options

When visiting Birmingham New Street Train Station by car, there are several parking options available:

- NCP Birmingham New Street Station Car Park: Located adjacent to the train station, this multi-story car park offers convenient parking options.
- Bullring Shopping Centre Car Park: Situated nearby, this car park provides a convenient option for those visiting the station.
- Birmingham City Council Car Parks: Various council-operated car parks are available in the city center, providing affordable parking options.

It is recommended to check availability and rates in advance, especially during peak times.

With these driving directions and parking options, you can easily reach Birmingham New Street Train Station by car and start your journey with ease.

Airport Transfers

Airport Distance

The Birmingham New Street train station is located approximately 10 miles from Birmingham International Airport.

Transfers Price and Payment Options

The price of airport transfers from Birmingham New Street train station to Birmingham International Airport varies depending on the transportation option chosen. It is recommended to check with the specific transfer provider for accurate pricing information. Payment options typically include cash, credit/debit cards, and mobile payment apps.

Airport Transfers Essentials

When booking airport transfers, it is important to consider the following essentials:

• Number of passengers and luggage capacity
• Estimated travel time
• Availability of child seats or special assistance
• Confirmation of pick-up location and time

Types of Airport Transfers Available

There are several types of airport transfers available from Birmingham New Street train station to Birmingham International Airport:

1. Taxi: Convenient and door-to-door service.
2. Shuttle bus: Shared transportation with fixed routes and schedules.
3. Private car service: Personalized and comfortable transportation.
4. Ride-sharing services: Affordable and on-demand transportation.
5. Public transportation: Trains and buses connecting the train station to the airport.

Booking Airport Transfers

Booking airport transfers can be done online or through mobile apps. There are various websites and platforms that offer booking services for different transfer options. It is recommended to compare prices, read reviews, and book in advance to secure the desired transfer option.

Airport Transfers Arrival

Upon arrival at Birmingham New Street train station, passengers can follow the signs or ask for assistance to locate the designated area for airport transfers. It is important to have the booking confirmation or reference number readily available for verification.

Airport Transfers Departures

For airport transfers from Birmingham International Airport to Birmingham New Street train station, passengers can find the transfer providers at designated pick-up points outside the airport terminals. It is advisable to arrive at the pick-up point at least 15 minutes before the scheduled departure time.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Birmingham New Street train station tend to be during the morning and evening rush hours. Commuters and business travelers flock to the station to catch their trains to work or return home. The busiest times are usually between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM. During these hours, it's recommended to allow extra time for potential crowds and longer queues.

Weekends

Weekends at Birmingham New Street train station are generally less crowded compared to weekdays. However, there are still peak travel times to be mindful of. The station tends to experience increased footfall during the late morning and early afternoon, as families and tourists embark on day trips or weekend getaways. If you're planning to travel during these times, it's advisable to arrive a little earlier to ensure a smooth journey.

Special Days

Special days, such as bank holidays, major events, and public celebrations, can significantly impact the peak travel times at Birmingham New Street train station. During these occasions, the station may experience exceptionally high passenger volumes throughout the day. It's essential to plan your journey well in advance, book tickets in advance if possible, and be prepared for potential delays or longer waiting times.

School Days

During school days, the peak travel times at Birmingham New Street train station coincide with the morning and afternoon school runs. Parents and students commuting to and from school contribute to the rush hour crowds. Mornings between 7:30 AM to 9:00 AM and afternoons from 3:00 PM to 4:30 PM may see increased congestion and busier platforms. If you're traveling during these times, give yourself extra time to navigate through the station.

Fridays

Fridays at Birmingham New Street train station can be particularly busy as people head out for weekend getaways or return home after a week of work. The evening peak travel time on Fridays usually starts earlier, around 4:00 PM, as people try to beat the traffic and start their weekend early. If you're traveling on a Friday, it's advisable to plan accordingly and expect larger crowds and potential delays during the late afternoon and early evening.

💡 Did you know? Birmingham New Street train station is one of the busiest railway stations in the UK, with millions of passengers passing through each year. Its central location and excellent connectivity make it a vital transportation hub for both local and national travel.

National Operators

Virgin Trains

Virgin Trains is one of the leading national operators serving Birmingham New Street train station. They offer regular services to various destinations across the country.

• Types of regular services provided: Virgin Trains offers both long-distance and regional services, connecting Birmingham New Street to major cities such as London, Manchester, and Glasgow.
• Punctuality and reliability: Virgin Trains is known for its punctuality and reliability, providing a seamless travel experience for passengers.
• Passenger Amenities: The trains operated by Virgin Trains are equipped with comfortable seating, onboard Wi-Fi, power outlets, and catering services.
• Ticketing and Fare Information: Passengers can buy tickets for Virgin Trains through their website, mobile app, ticket counters, or self-service machines at the station. They accept various payment methods including credit cards, debit cards, and mobile payments. Refunds and cancellations are subject to the fare type and ticket conditions.
• Boarding Platforms and Broad Information: Virgin Trains usually operate from platforms 1-12 at Birmingham New Street train station. Passengers are advised to check the departure boards for the latest platform information.

West Midlands Trains

West Midlands Trains is another prominent national operator serving Birmingham New Street train station, providing convenient travel options for passengers.

• Types of regular services provided: West Midlands Trains offers both local and regional services, connecting Birmingham New Street to destinations within the West Midlands region and beyond.
• Punctuality and reliability: West Midlands Trains strives to maintain punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: The trains operated by West Midlands Trains are equipped with comfortable seating, Wi-Fi on select services, and dedicated spaces for passengers with disabilities.
• Ticketing and Fare Information: Passengers can purchase tickets for West Midlands Trains through their website, mobile app, ticket counters, or self-service machines at the station. They accept various payment methods, including cash, credit cards, and debit cards. Refunds and cancellations are subject to the fare type and ticket conditions.
• Boarding Platforms and Broad Information: West Midlands Trains usually operate from platforms 7-12 at Birmingham New Street train station. Passengers are advised to check the departure boards for the latest platform information.

CrossCountry Trains

CrossCountry Trains is a national operator that connects Birmingham New Street to various regions across the UK, offering a comprehensive network of services for passengers.

• Types of regular services provided: CrossCountry Trains operate long-distance services, connecting Birmingham New Street to destinations such as Edinburgh, Bristol, and Penzance.
• Punctuality and reliability: CrossCountry Trains strive to maintain punctuality and reliability, ensuring a smooth and efficient journey for passengers.
• Passenger Amenities: The trains operated by CrossCountry Trains offer comfortable seating, onboard catering services, and Wi-Fi on select services.
• Ticketing and Fare Information: Passengers can purchase tickets for CrossCountry Trains through their website, mobile app, ticket counters, or self-service machines at the station. They accept various payment methods, including contactless cards, mobile payments, and cash. Refunds and cancellations are subject to the fare type and ticket conditions.
• Boarding Platforms and Broad Information: CrossCountry Trains usually operate from platforms 6-12 at Birmingham New Street train station. Passengers are advised to check the departure boards for the latest platform information.

💡 Despite the variety of national operators serving Birmingham New Street train station, it's recommended to check the latest schedules and platform information before your journey to ensure a smooth travel experience.

International Operators

Virgin Trains

Virgin Trains is one of the major operators at Birmingham New Street train station. They provide regular services to various destinations within the UK, including London, Manchester, and Glasgow. With high-speed trains and comfortable seating, Virgin Trains offer a reliable and punctual service for both business travelers and tourists.

Passenger amenities on Virgin Trains include free Wi-Fi, power sockets at each seat, and onboard catering options. They also offer a first-class option with additional perks such as complimentary food and drinks, larger seats, and access to the First Class Lounge at the station.

Tickets for Virgin Trains can be purchased online, at the station ticket office, or through their mobile app. Payment methods include credit/debit cards and mobile payment options like Apple Pay and Google Pay. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

Boarding platforms for Virgin Trains are clearly marked within the station. It is recommended to arrive at the platform a few minutes before the departure time to ensure a smooth boarding process.

Eurostar

Eurostar operates international services from Birmingham New Street train station to various cities in Europe, including Paris, Brussels, and Amsterdam. Offering a convenient and comfortable way to travel between the UK and mainland Europe, Eurostar trains are known for their punctuality and reliability.

Passenger amenities on Eurostar trains include spacious seating, power sockets, and free Wi-Fi. They also have a bar buffet car where passengers can purchase snacks and drinks during the journey. Additionally, Eurostar offers a first-class option with enhanced comfort and a dedicated lounge at the station.

Tickets for Eurostar can be purchased online, through their mobile app, or at the station ticket office. Various payment methods are accepted, including credit/debit cards and mobile payment options. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

Boarding platforms for Eurostar are clearly indicated within the station. It is advisable to arrive at the platform at least 30 minutes before the departure time for international services to ensure a smooth boarding process.

ScotRail

ScotRail operates regular services from Birmingham New Street train station to destinations in Scotland, such as Edinburgh, Glasgow, and Inverness. They provide a reliable and efficient service, connecting travelers to the scenic beauty of Scotland.

Passenger amenities on ScotRail trains include comfortable seating, free Wi-Fi, and power sockets. They also have a catering trolley service offering a selection of snacks and beverages. ScotRail offers a first-class option with additional comforts and complimentary refreshments.

Tickets for ScotRail can be purchased online, at the station ticket office, or through their mobile app. Payment methods include credit/debit cards and mobile payment options. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

Boarding platforms for ScotRail are clearly marked within the station. It is recommended to arrive at the platform a few minutes before the departure time to ensure a smooth boarding process.

💡 Birmingham New Street train station provides convenient connections to various international destinations through operators like Virgin Trains, Eurostar, and ScotRail. Whether you're looking to explore different cities in the UK or venture into Europe, these operators offer reliable services, passenger amenities, and convenient ticketing options to enhance your travel experience.