Cambridge Train Station

Customer Service Desk

Operating Hours

The service desk at Cambridge train station operates during the following hours:

• Monday to Friday: 6:00 am - 10:00 pm
• Saturday: 7:00 am - 9:00 pm
• Sunday: 8:00 am - 8:00 pm

Services Portfolio

The service desk at Cambridge train station offers a range of services to assist passengers. Some of the key services provided include:

1. Ticket Sales and Enquiries

The service desk staff can assist passengers with purchasing tickets for their journey, as well as providing information and answering any questions about ticket types, fares, and travel options.

2. Lost Property

If you have lost an item during your journey or at the train station, you can report it at the service desk. The staff will do their best to help you locate and retrieve your lost property.

3. Travel Information

The service desk staff are knowledgeable about train times, delays, disruptions, and alternative travel options. They can provide up-to-date information to help you plan your journey and make informed decisions.

4. Assistance for Passengers with Disabilities

The service desk offers assistance to passengers with disabilities or reduced mobility. They can provide guidance on accessible facilities, arrange for wheelchair assistance, and offer support throughout your journey.

5. General Inquiries

Whether you need directions, information about local attractions, or recommendations for nearby restaurants or hotels, the service desk staff are happy to assist with general inquiries to enhance your travel experience.

Lost And Found Office

Hours and Location

The Lost and Found Office at Cambridge train station is the designated place to reclaim lost items. The office is conveniently located on the main concourse of the train station, making it easily accessible for passengers.

The Lost and Found Office operates during the following hours:

• Monday to Friday: 9:00 am - 5:00 pm
• Saturday and Sunday: Closed

If you have lost something while traveling through Cambridge train station, make sure to visit the Lost and Found Office during the designated hours to report your lost item and inquire about its retrieval.

Procedures for Retrieving Lost Items

When visiting the Lost and Found Office, please follow these simple steps to maximize your chances of retrieving your lost item:

1. Report the lost item: Provide a detailed description of the lost item to the staff at the Lost and Found Office. Include any unique features or identifiable marks that can help in identifying your item.
2. Provide necessary details: You will be asked to provide your contact information, including your name, phone number, and email address. Make sure to provide accurate information to facilitate communication regarding your lost item.
3. Check the database: The staff will check their database to see if your lost item has been turned in. They will notify you if they find a match.
4. Proof of ownership: If your lost item is found, you will need to provide proof of ownership, such as a receipt or any other relevant documentation. This is to ensure that the item is returned to the rightful owner.
5. Collecting the item: Once your ownership is verified, you can collect your lost item from the Lost and Found Office. They may require you to sign a receipt acknowledging the retrieval of your item.

Remember, it's important to act promptly and visit the Lost and Found Office as soon as you realize you have lost something. The sooner you report your lost item, the higher the chances of it being recovered.

If you have any further questions or need assistance with the Lost and Found process, don't hesitate to reach out to the staff at the Lost and Found Office. They will be happy to assist you in any way they can.

Emergency Procedures And Contacts

Emergency Exits

The Cambridge train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with illuminated signs. In the event of an emergency, please follow the instructions provided by station staff and make your way to the nearest emergency exit.

First Aid Stations

The Cambridge train station is equipped with first aid stations to provide immediate medical assistance in case of an injury or medical emergency. These stations are staffed by trained professionals who can administer first aid and, if necessary, coordinate with emergency services. The exact location of the first aid stations can be found on the station map, which is available at information desks or on the station's website.

Emergency Contacts

In case of an emergency at the Cambridge train station, please contact the following emergency services:

It is important to remain calm and provide clear information about the nature of the emergency when contacting emergency services. The station staff will also be available to assist you and provide any necessary support during the emergency.

Safety Measures

Surveillance Cameras

Cambridge train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station to provide comprehensive coverage of the premises.

The surveillance cameras are constantly monitored by trained security personnel, who are responsible for identifying and addressing any potential security threats or incidents in a timely manner.

These cameras serve as a deterrent to criminal activity and help in the investigation of any incidents that may occur within the station premises.

On-Site Security Personnel

Cambridge train station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment for all passengers and staff.

These security personnel are trained to handle various emergency situations and are equipped with the necessary skills to provide assistance and support to individuals in need.

They patrol the station premises regularly, ensuring the safety of passengers and deterring any potential security threats. They are also available to provide guidance and address any concerns or queries that passengers may have.

Emergency Call Buttons

For added safety and convenience, Cambridge train station is equipped with emergency call buttons located throughout the premises. These call buttons provide direct access to the station's security personnel in case of emergencies or immediate assistance.

Passengers can easily locate these call buttons, which are prominently displayed and easily accessible. In the event of an emergency, pressing the call button will immediately alert the security personnel, who will respond promptly to the situation.

First Aid Stations

Cambridge train station is equipped with first aid stations to provide immediate medical assistance to passengers in case of injuries or medical emergencies.

These first aid stations are staffed with trained medical professionals who are capable of providing basic medical care and administering first aid treatments.

The first aid stations are equipped with essential medical supplies and equipment to handle a wide range of medical situations. They are conveniently located within the station premises for easy accessibility.

Airport Transfers

Airport Distance

Cambridge is served by several airports, each with varying distances from the city center. The closest airport to Cambridge is London Stansted Airport, which is approximately 30 miles away. London Luton Airport is another option, located around 45 miles from Cambridge. For those looking for international connections, London Heathrow Airport and London Gatwick Airport are both within a 2-hour drive from Cambridge.

Transfers Price and Payment Options

The price of airport transfers in Cambridge can vary depending on the distance, type of transfer, and the number of passengers. Private transfers are usually more expensive compared to shared transfers. Prices can range from £30 to £100 or more, depending on the airport and the type of vehicle chosen. Most airport transfer services in Cambridge accept payment via cash, credit card, or online payment platforms.

Airport Transfers Essentials

When booking airport transfers in Cambridge, there are a few essentials to keep in mind. It is important to provide accurate flight details to ensure a smooth pickup and drop-off experience. Make sure to check the cancellation policy of the transfer service in case of any changes in travel plans. It is also recommended to book transfers in advance to secure availability and avoid last-minute hassles.

Types of Airport Transfers Available

Cambridge offers a variety of airport transfer options to suit different preferences and budgets. Some of the common types of transfers available include:

• Private Transfers: Ideal for those who prefer a personalized and direct service. Private transfers offer the convenience of door-to-door transportation and can be booked for individuals or groups.
• Shared Transfers: A cost-effective option for solo travelers or small groups. Shared transfers involve sharing a vehicle with other passengers heading in the same direction.
• Shuttle Services: Shuttle services operate on fixed schedules and routes, providing transportation between the airport and designated locations in Cambridge.

Booking Airport Transfers

Booking airport transfers in Cambridge can be done online or through travel agencies. Many transfer service providers have user-friendly websites where you can enter your travel details, select the preferred type of transfer, and make a reservation. It is advisable to compare prices and read reviews before making a booking to ensure a reliable and comfortable transfer experience.

Airport Transfers Arrival

Upon arrival at the airport, passengers can expect a hassle-free transfer experience in Cambridge. Most transfer services have designated meeting points within the airport terminals where drivers wait for passengers. They often display signs or placards with the passenger's name or the transfer service company logo for easy identification. It is essential to provide accurate flight details to the transfer service to ensure a smooth pickup.

Airport Transfers Departures

When departing from Cambridge, the transfer service will pick up passengers from their designated location, whether it's a hotel or a specified meeting point. It is recommended to be ready at least 10-15 minutes before the scheduled pickup time. The driver will assist with loading luggage and ensure a comfortable journey to the airport. It is advisable to check the departure terminal and recommended check-in time in advance to avoid any last-minute rush.

Transportation Links

Trams

The Cambridge train station is well-connected to the city's tram network, providing convenient transportation options for both locals and visitors. Trams are a popular mode of transportation due to their efficiency and accessibility.

Here are some key details about the trams:

• The tram lines operate from early morning until late evening, offering frequent services throughout the day.
• Trams are equipped with comfortable seating and ample space for luggage.
• There are multiple tram stops near the Cambridge train station, allowing easy access to various parts of the city.
• Ticketing options include single journey tickets, day passes, and weekly or monthly passes for regular commuters.
• Trams are a cost-effective and eco-friendly way to explore Cambridge and its surrounding areas.

Other Lines

In addition to trams, the Cambridge train station is also well-connected to other transportation lines, providing travelers with a variety of options to reach their destinations. Here are some of the other lines:

• Metro: The metro lines run throughout the city, connecting different neighborhoods and attractions.
• Regional Trains: Regional trains offer convenient transportation for those looking to explore areas outside of Cambridge.
• Intercity Trains: Intercity trains connect Cambridge to major cities across the country, making it easy for travelers to plan day trips or longer journeys.

Taxi Stands

If you prefer a more personalized and direct mode of transportation, there are taxi stands available near the Cambridge train station. Taxis offer a convenient option for those with heavy luggage or who prefer door-to-door service.

Here are some key details about the taxi stands:

• Taxi stands are located just outside the train station, making it easy to hail a taxi.
• Taxis are available 24/7, ensuring you can always find a ride, regardless of the time of day.
• Taxi fares are metered, and it's always a good idea to confirm the fare with the driver before starting your journey.

Bus Stops

The Cambridge train station is well-served by a network of bus routes, providing convenient transportation options for both local commuters and visitors. Bus stops are located in close proximity to the train station, making it easy to access different parts of the city.

Here are some key details about the bus stops:

• Bus routes cover various destinations within Cambridge and its surrounding areas.
• Buses operate on a frequent schedule, ensuring minimal waiting times.
• Bus fares can be paid in cash or using contactless payment methods.
• Bus stops are equipped with route maps and timetables, making it easy to plan your journey.

Ride-Sharing Zones

Ride-sharing services have become increasingly popular in Cambridge, providing an alternative mode of transportation for travelers. The Cambridge train station has designated ride-sharing zones, making it convenient to book a ride via smartphone apps.

Here are some key details about the ride-sharing zones:

• Ride-sharing services such as Uber and Lyft are available in Cambridge.
• Ride-sharing zones are clearly marked near the train station, ensuring easy pickup and drop-off.
• Booking a ride through a ride-sharing app offers convenience and flexibility, allowing you to track your driver's arrival and pay electronically.

Driving Directions

Driving Directions

Cambridge Train Station is conveniently located in the heart of Cambridge, making it easily accessible by car. Here are the best driving directions to get there:

From London

If you are coming from London, the quickest and most direct route to Cambridge Train Station is via the M11 motorway. Follow these steps:

1. Start on the A11 towards Cambridge.
2. Continue onto the M11.
3. Take exit 11 towards Cambridge.
4. Follow signs for the city center and the train station.

From Birmingham

If you are traveling from Birmingham, you can reach Cambridge Train Station by following these directions:

1. Take the M6 south towards London.
2. Continue onto the M1 towards London.
3. At junction 6A, take the M25 towards Dartford.
4. At junction 27, take the M11 towards Cambridge.
5. Take exit 11 towards Cambridge.
6. Follow signs for the city center and the train station.

From Manchester

Traveling from Manchester? Use these directions to reach Cambridge Train Station:

1. Start on the M56 towards Chester.
2. Continue onto the M6 south towards London.
3. Continue onto the M1 towards London.
4. At junction 6A, take the M25 towards Dartford.
5. At junction 27, take the M11 towards Cambridge.
6. Take exit 11 towards Cambridge.
7. Follow signs for the city center and the train station.

Parking Options

When driving to Cambridge Train Station, it's important to consider parking options. Here are a few options available:

Tips for Driving in Cambridge

Driving in Cambridge can be a bit challenging at times due to the narrow streets and heavy traffic. Here are some tips to make your journey smoother:

• Plan your route in advance to avoid congestion.
• Be aware of cyclists and pedestrians, as they are common in Cambridge.
• Follow all road signs and be cautious of one-way streets.
• Consider using a GPS or navigation app for real-time traffic updates.
• Use designated parking areas and avoid parking in restricted zones.

By following these driving directions and tips, you'll have no trouble reaching Cambridge Train Station by car. Safe travels!

Peak Travel Times

Weekdays

On weekdays, the Cambridge train station experiences its busiest periods during the morning and evening rush hours. Commuters and business travelers flock to the station between 7:00 AM and 9:00 AM in the morning, and between 5:00 PM and 7:00 PM in the evening. If you are planning to travel during these times, be prepared for larger crowds and potentially longer wait times.

Weekends

Weekends at the Cambridge train station are generally less crowded compared to weekdays. However, peak travel times on weekends usually occur during mid-morning and early evening. Tourists and day-trippers often choose to travel during these times to make the most of their day. If you prefer a quieter atmosphere, consider traveling outside of these peak hours.

Special Days

Special days, such as public holidays, can significantly impact the crowd levels at the Cambridge train station. During long weekends or festive seasons, the station can experience a surge in travelers throughout the day. It is advisable to plan your journey in advance and book your tickets early to secure a seat during these popular travel periods.

School Days

During school days, the Cambridge train station sees an increase in passengers during the morning and afternoon hours. Parents and students commuting to and from school contribute to the higher footfall during these times. If you are traveling during school days, expect more congestion around the station during typical school drop-off and pick-up times.

Fridays

Fridays are a popular day for both business and leisure travelers. The Cambridge train station experiences higher passenger volumes on Friday afternoons as people head out for weekend getaways or business trips. If you are traveling on a Friday, it is advisable to plan your journey well in advance and be prepared for a busier station environment.

💡 Keep in mind that peak travel times can vary depending on external factors such as events, weather conditions, and major city-wide activities. Stay updated with the latest travel information and consider adjusting your travel plans accordingly for a smoother experience.

National Operators

1. Great Northern

Types of regular services provided: Great Northern operates regular train services connecting Cambridge with various destinations in the United Kingdom, including London King's Cross, Peterborough, and Stevenage.

Punctuality and reliability: Great Northern is known for its punctuality and reliability, ensuring that passengers can rely on their services for timely travel.

Passenger Amenities: Great Northern offers a range of passenger amenities, including comfortable seating, onboard Wi-Fi, power outlets, and dedicated spaces for luggage.

Ticketing and fare Information: Passengers can buy tickets for Great Northern trains through their website, mobile app, ticket machines at the station, or at the ticket office. Payment methods include credit/debit cards and mobile payment options. Refunds and cancellations are subject to the terms and conditions of the purchased ticket.

Boarding platforms and broad information: Great Northern trains usually depart from Platform 4 or 5 at Cambridge train station. However, it is recommended to check the departure boards for the most up-to-date information.

2. East Midlands Railway

Types of regular services provided: East Midlands Railway offers regular train services connecting Cambridge with various destinations, including Nottingham, Leicester, and Liverpool Lime Street.

Punctuality and reliability: East Midlands Railway strives to maintain punctuality and reliability in their services, ensuring a smooth and efficient travel experience for passengers.

Passenger Amenities: East Midlands Railway provides comfortable seating, onboard Wi-Fi, power outlets, and dedicated spaces for luggage to enhance the passenger experience.

Ticketing and fare Information: Passengers can purchase tickets for East Midlands Railway trains through their website, mobile app, ticket machines, or at the ticket office. Various payment methods, including credit/debit cards and mobile payment options, are accepted. Refunds and cancellations are subject to the terms and conditions of the purchased ticket.

Boarding platforms and broad information: East Midlands Railway trains generally depart from Platform 7 or 8 at Cambridge train station. However, it is advisable to confirm the platform number on the departure boards before boarding.

3. Thameslink

Types of regular services provided: Thameslink operates regular train services connecting Cambridge with various destinations, including London St Pancras International, Brighton, and Gatwick Airport.

Punctuality and reliability: Thameslink is committed to maintaining punctuality and reliability in their services, ensuring that passengers can reach their destinations on time.

Passenger Amenities: Thameslink offers comfortable seating, onboard Wi-Fi, power outlets, and ample space for luggage to enhance the comfort of passengers during their journey.

Ticketing and fare Information: Passengers can purchase Thameslink train tickets through their website, mobile app, ticket machines, or at the ticket office. Payment methods include credit/debit cards and mobile payment options. Refunds and cancellations are subject to the terms and conditions of the ticket purchased.

Boarding platforms and broad information: Thameslink trains usually depart from Platform 1 or 2 at Cambridge train station. However, it is recommended to check the departure boards for the most up-to-date information.

💡 While traveling with these national operators, passengers can enjoy a comfortable and reliable journey with access to amenities such as onboard Wi-Fi and power outlets. It is advisable to check the departure boards for any platform changes or updates before boarding the train.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with mainland Europe. They offer regular services between London St Pancras International and various destinations including Paris, Brussels, and Amsterdam.

Types of regular services provided: Eurostar offers direct services, with no transfers required, to their destinations. They provide both Standard and Standard Premier class seating options.

Punctuality and reliability: Eurostar is known for its punctuality and reliability. They strive to maintain a high level of on-time performance, ensuring a smooth and efficient travel experience for their passengers.

Passenger Amenities: Eurostar trains are equipped with comfortable seating, spacious carriages, and onboard amenities such as Wi-Fi and power outlets. They also offer a range of food and drink options for purchase.

Ticketing and fare Information: Tickets for Eurostar can be purchased online through their website or app. Payment methods include credit/debit cards and electronic payment services. Refunds and cancellations are subject to their specific terms and conditions.

Boarding platforms and broad information: Eurostar trains typically depart from dedicated platforms at the departure station. Passengers are advised to arrive at the station at least 30 minutes before departure for check-in and security procedures.

2. Thalys

Thalys is a high-speed train operator serving several destinations in Europe, including Paris, Brussels, Amsterdam, and Cologne. They offer regular services connecting these cities with efficient and comfortable train journeys.

Types of regular services provided: Thalys provides direct services between their destinations, offering both Standard and Comfort class seating options.

Punctuality and reliability: Thalys is known for its punctuality and reliability. They prioritize on-time departures and arrivals to ensure a seamless travel experience for their passengers.

Passenger Amenities: Thalys trains offer comfortable seating, spacious interiors, and amenities such as Wi-Fi and power outlets. They also have onboard catering services, providing a selection of food and beverages.

Ticketing and fare Information: Tickets for Thalys can be purchased online through their official website or app. Various payment methods, including credit/debit cards and electronic payment services, are accepted. Refund and cancellation policies are subject to Thalys' terms and conditions.

Boarding platforms and broad information: Thalys trains typically depart from designated platforms at the departure station. Passengers should arrive early to complete check-in and security procedures before boarding.