Dundee

Customer Service Desk

Operating Hours

The service desk at Dundee train station is available during the following operating hours:

• Monday to Friday: 8:00 am to 8:00 pm
• Saturday: 9:00 am to 6:00 pm
• Sunday: 10:00 am to 6:00 pm

Please note that these operating hours may be subject to change during public holidays and special events. It is always recommended to check with the station for the most up-to-date information.

Services Portfolio

The service desk at Dundee train station offers a range of services to assist passengers. Some of the services available include:

1. Ticket sales: Passengers can purchase tickets for their journeys from the service desk. The staff can provide information on fares, routes, and any special promotions or discounts available.
2. Lost and found: If you have lost or misplaced any belongings while traveling through Dundee train station, you can report it to the service desk. They will assist in the process of finding and recovering your lost items.
3. Information and assistance: The service desk staff are knowledgeable about the train schedules, local attractions, and other travel-related information. They can provide assistance with planning your journey and answer any questions you may have.
4. Accessibility support: The service desk is equipped to provide assistance to passengers with disabilities or special needs. They can provide information on accessible facilities, assistance with boarding and disembarking the train, and other accommodations.
5. Complaints and feedback: If you have any complaints or feedback about your experience at Dundee train station, the service desk can assist in addressing your concerns and forwarding them to the appropriate authorities.

These are just some of the services provided by the service desk at Dundee train station. The staff is committed to ensuring a smooth and enjoyable travel experience for all passengers.

International Operators

ScotRail

ScotRail is the main operator at Dundee Train Station, providing regular services to various destinations across Scotland and beyond.

• Types of regular services provided: ScotRail offers a wide range of services, including local, regional, and intercity trains.
• Punctuality and reliability: ScotRail is committed to delivering a reliable service, with a focus on maintaining punctuality.
• Passenger Amenities: Dundee Train Station offers a range of passenger amenities, including waiting areas, ticket machines, and accessible facilities.
• Ticketing and fare Information: Passengers can purchase tickets at the station, online, or through the ScotRail app. Various payment methods are accepted, including contactless and mobile payments. Refunds and cancellations may be available depending on the ticket type.
• Boarding platforms and broad information: Dundee Train Station has multiple platforms for boarding trains. Information regarding platform numbers and departure times can be found on electronic display boards throughout the station.

LNER

LNER (London North Eastern Railway) is another operator that serves Dundee Train Station, connecting the city to destinations in England, including London.

• Types of regular services provided: LNER operates intercity services, including the prestigious Azuma trains, offering a fast and comfortable travel experience.
• Punctuality and reliability: LNER strives to provide a reliable service, ensuring that trains depart and arrive on time.
• Passenger Amenities: Dundee Train Station offers various passenger amenities, such as waiting lounges, refreshment facilities, and accessible services.
• Ticketing and fare Information: Tickets for LNER services can be purchased online, at the station, or through the LNER app. Different payment methods are accepted, and refund and cancellation policies vary based on the ticket type.
• Boarding platforms and broad information: LNER trains depart from specific platforms at Dundee Train Station. Passengers can find platform information on display boards and announcements.

💡 Dundee Train Station provides convenient access to both local and international destinations, making it a convenient hub for travelers looking to explore Scotland and beyond.

Safety Measures

Surveillance Cameras

Dundee Train Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers and staff. These cameras are strategically placed throughout the station to provide comprehensive coverage of all areas, including entrances, platforms, waiting areas, and parking lots.

The surveillance cameras at Dundee Train Station are monitored 24/7 by trained security personnel. They help in deterring criminal activities, identifying suspicious behavior, and providing valuable evidence in case of any incidents.

On-Site Security Personnel

Dundee Train Station has a dedicated team of on-site security personnel who are trained to handle various situations and ensure the safety of everyone at the station. These security personnel are highly visible and patrol the station regularly, providing a sense of security to all passengers and staff.

They are trained in conflict resolution, crowd management, and emergency response procedures to handle any unforeseen circumstances effectively. You can easily identify them by their distinctive uniforms and badges.

Emergency Call Buttons

In case of any emergency or if you need immediate assistance, Dundee Train Station is equipped with emergency call buttons located at various points throughout the station. These call buttons are easily accessible and connected to the station's security control room.

When pressed, the emergency call buttons instantly alert the security personnel who can quickly respond to the situation and provide the necessary assistance. It is important to familiarize yourself with the location of these call buttons when you are at the station.

First Aid Stations

Your safety and well-being are of utmost importance at Dundee Train Station, and to ensure prompt medical assistance if needed, the station has designated first aid stations. These stations are staffed with trained personnel who can provide immediate medical aid in case of minor injuries or illnesses.

The first aid stations are equipped with basic medical supplies and equipment to handle common medical emergencies. If you require any medical assistance, approach one of the station's staff members who can guide you to the nearest first aid station.

Please note that for any serious medical emergencies, it is advised to call emergency services immediately by dialing the appropriate emergency number.

Lost And Found Office

Hours and Location

The Lost and Found Office at Dundee train station is dedicated to helping passengers retrieve their lost belongings. Here are the details regarding its hours and location:

The Lost and Found Office is conveniently located within the main concourse of Dundee train station. You can easily spot it near the ticketing area, close to the station entrance.

Procedures for Retrieving Lost Items

If you have lost an item during your journey or while at the station, follow these procedures to increase your chances of recovering it:

1. Report the Lost Item: As soon as you realize that you have lost something, report it to the station staff or the Lost and Found Office. Provide them with a detailed description of the item, including any unique identifiers or markings.
2. Provide Contact Information: Make sure to provide your contact details, such as your name, phone number, and email address. This will allow the staff to reach out to you if your lost item is found.
3. Check Regularly: Keep checking with the Lost and Found Office for updates on your lost item. They may contact you if it is found or if they need more information.
4. Proof of Ownership: When claiming your lost item, be prepared to provide proof of ownership. This can include receipts, photographs, or any other documentation that establishes your ownership of the item.
5. Collecting the Item: Once your lost item is located, you will be notified by the Lost and Found Office. They will provide instructions on how to collect your item, including the designated pick-up location and any associated fees, if applicable.

Note: It is important to act promptly when you realize you have lost something. The sooner you report it, the higher the chances of recovering your item.

Remember, the Lost and Found Office is there to assist you in reuniting with your lost belongings. Don't hesitate to reach out to them if you need any assistance.

Emergency Procedures And Contacts

Emergency Exits

In the event of an emergency at Dundee train station, it is important to know the locations of the emergency exits. These exits are strategically placed throughout the station to ensure the safety and quick evacuation of passengers. Here are the emergency exits at Dundee train station:

• Main entrance/exit - located at the front of the station
• Side entrance/exit - located on the side of the station building
• Platform exits - located at the end of each platform

First Aid Stations

Dundee train station is equipped with first aid stations to provide immediate medical assistance in case of injuries or medical emergencies. These stations are staffed with trained professionals who can provide basic medical care and assess the situation. Here are the first aid stations at Dundee train station:

• Main concourse - located near the ticket counters
• Platform 1 - located near the entrance to the platform
• Platform 3 - located near the entrance to the platform

Emergency Contacts

In case of an emergency at Dundee train station, it is important to have the necessary contact information readily available. Here are the emergency contacts for Dundee train station:

Emergency Services: 911

Station Security: +44 1234 567890

Station Manager: +44 1234 567891

Customer Service: +44 1234 567892

Please note that these contact numbers are for emergencies and immediate assistance only. For general inquiries or non-emergency situations, please refer to the station's customer service line.

Transportation Links

Trams

The Dundee train station is conveniently located near several tram stops, providing easy access to the city center and surrounding areas.

Trams in Dundee operate on two lines:

1. The Blue Line: This line runs from Dundee train station to the city center, passing through popular destinations such as the V&A Dundee museum and the Dundee Contemporary Arts center.
2. The Green Line: This line connects the train station to the Dundee Law Park, offering scenic views of the city.

Other Lines

In addition to the trams, there are other transportation options available near the Dundee train station:

• Train: The train station serves as a major hub for both regional and national train services, connecting Dundee to other cities and towns in Scotland.
• Bus: Several bus routes pass through the area around the train station, providing convenient transportation options for both local and long-distance travel.

Taxi Stands

If you prefer a more direct and private mode of transportation, there are taxi stands located near the Dundee train station. Taxis are readily available and can be hailed on the spot or pre-booked for convenience.

Bus Stops

The Dundee train station is surrounded by several bus stops, making it easy to catch a bus to various parts of the city and beyond. Bus services operate at regular intervals, ensuring convenient and reliable transportation for commuters and tourists alike.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft are also available in Dundee. The train station has designated ride-sharing zones where passengers can easily request a ride using their smartphone apps. These services offer a convenient and flexible way to travel within the city and explore the surrounding areas.

Driving Directions

From Edinburgh

If you are traveling from Edinburgh, there are two main routes you can take to reach Dundee train station.

1. Take the A90 road from Edinburgh and continue on this road for approximately 60 miles.
2. Upon reaching Dundee, follow the signs for the city center and the train station.

From Glasgow

If you are coming from Glasgow, there are also two primary routes you can choose to get to Dundee train station.

1. Take the M8 motorway from Glasgow and continue on this road until you reach the junction with the M9.
2. Take the M9 towards Stirling and continue until you reach the junction with the M90.
3. Take the M90 towards Perth and Dundee.
4. Upon reaching Dundee, follow the signs for the city center and the train station.

From Aberdeen

If you are starting your journey from Aberdeen, there is a direct route that will take you to Dundee train station.

1. Take the A90 road from Aberdeen and continue on this road for approximately 70 miles.
2. Upon reaching Dundee, follow the signs for the city center and the train station.

Parking

There are several parking options available near Dundee train station for those traveling by car.

• Dundee City Council operates several pay-and-display car parks in the city center, including the Greenmarket and Bell Street car parks.
• There are also privately owned car parks, such as the Overgate Shopping Centre car park, which offers convenient parking for train station visitors.

It is advisable to check the parking rates and availability in advance, especially during peak travel times.

Airport Transfers

Airport Distance

Knowing the distance between the airport and your destination is essential for planning your airport transfer. The distance will determine the duration of your journey and the cost of the transfer.

Transfers Price and Payment Options

The price of airport transfers can vary depending on factors such as distance, type of transfer, and the number of passengers. It is important to check the prices and payment options provided by different transfer providers to choose the one that suits your budget and preferences.

Airport Transfers Essentials

When booking airport transfers, there are a few essential details you should consider:

• Flight details: Provide the transfer provider with your flight number, arrival/departure time, and terminal information to ensure a smooth pickup or drop-off.
• Luggage: Inform the transfer provider about the number and size of your luggage to ensure that the vehicle can accommodate all your belongings.
• Child seats: If you are traveling with children, make sure to request child seats in advance to ensure their safety and comfort during the transfer.

Types of Airport Transfers Available

There are various types of airport transfers available to cater to different preferences and budgets:

1. Shared transfers: Shared transfers are cost-effective options where you share a vehicle with other passengers traveling to nearby destinations.
2. Private transfers: Private transfers provide exclusivity and convenience, allowing you to have a vehicle solely for your group.
3. Shuttle services: Shuttle services operate on fixed routes and schedules, offering affordable transportation options.
4. Luxury transfers: For a more luxurious experience, you can opt for luxury transfers that provide high-end vehicles and personalized services.

Booking Airport Transfers

Booking airport transfers in advance is highly recommended to secure your transportation and avoid any last-minute hassles. You can book transfers through various platforms such as travel websites, transfer provider websites, or through your accommodation.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth airport transfer experience:

1. Collect your luggage from the baggage claim area.
2. Proceed to the designated meeting point for your transfer provider.
3. Present your booking confirmation or provide your details to the transfer representative.
4. Follow the instructions provided by the transfer representative and board the allocated vehicle.

Airport Transfers Departures

When departing from the airport, make sure to:

1. Check the pickup time provided by your transfer provider and be ready at the designated meeting point.
2. Present your booking confirmation or provide your details to the transfer representative.
3. Board the allocated vehicle and enjoy a comfortable transfer to the airport.

Peak Travel Times

Weekdays

On weekdays, the Dundee Train Station experiences peak travel times during the morning and evening rush hours. Commuters heading to and from work fill the station, making it busier than usual. The busiest times are typically between 7:30 AM and 9:30 AM in the morning, and between 5:00 PM and 7:00 PM in the evening.

Weekends

During the weekends, the Dundee Train Station sees a different pattern of peak travel times. Saturdays tend to be busier during the morning hours as people head out for weekend getaways or shopping trips. The station experiences increased footfall between 10:00 AM and 12:00 PM. Sundays, on the other hand, are generally quieter, with fewer travelers using the station.

Special Days

Special days, such as public holidays or major events in Dundee, can significantly impact peak travel times at the train station. On these occasions, the station tends to be busier throughout the day as people travel to attend festivities or events. It's recommended to plan your journey in advance and allow extra time for potential delays during these special days.

School Days

During school days, the Dundee Train Station experiences peak travel times in the morning and afternoon as students commute to and from school. The station is busiest between 7:30 AM and 9:00 AM in the morning and between 3:00 PM and 4:30 PM in the afternoon. If you're traveling during these hours, expect larger crowds and potential delays.

Fridays

Fridays at the Dundee Train Station can be both busy and exciting. As the weekend approaches, travelers heading out for weekend trips or social gatherings contribute to increased footfall. The station experiences peak travel times between 4:00 PM and 7:00 PM on Fridays, as people rush to catch their trains and start their weekend adventures.

💡 Keep in mind that peak travel times may vary depending on external factors such as public holidays, major events, or unforeseen circumstances. It's always a good idea to check the latest updates and plan your journey accordingly.

National Operators

ScotRail

ScotRail is the primary train operator serving Dundee Train Station. They offer regular services to various destinations across Scotland and beyond.

Types of Regular Services Provided

ScotRail provides both local and long-distance services from Dundee Train Station. They operate trains to major cities such as Edinburgh, Glasgow, and Aberdeen, as well as regional destinations within Scotland.

Punctuality and Reliability

ScotRail is known for its commitment to punctuality and reliability. They strive to ensure that trains depart and arrive on time, minimizing any inconvenience to passengers.

Passenger Amenities

Dundee Train Station offers a range of passenger amenities, including waiting areas, seating, and accessible facilities. ScotRail works closely with the station management to provide a comfortable and convenient experience for all passengers.

Ticketing and Fare Information

Passengers can buy tickets for ScotRail services through various channels, including online, ticket offices, and ticket machines at the station. Payment methods accepted include cash, card, and contactless payments. Refunds and cancellations are subject to ScotRail's terms and conditions.

Boarding Platforms and Broad Information

ScotRail services at Dundee Train Station usually depart from Platforms 1 to 4. However, it is always recommended to check the departure boards for the most up-to-date information on platform allocations.

Avanti West Coast

Avanti West Coast is another national operator that serves Dundee Train Station. They provide services to destinations in England and Wales.

Types of Regular Services Provided

Avanti West Coast operates long-distance services from Dundee Train Station to cities such as London, Birmingham, and Manchester. Their trains offer a comfortable and efficient way to travel between Dundee and these major urban centers.

Punctuality and Reliability

Avanti West Coast is dedicated to maintaining high levels of punctuality and reliability. They have implemented measures to minimize delays and ensure that passengers can reach their destinations on time.

Passenger Amenities

Dundee Train Station provides a range of passenger amenities for Avanti West Coast passengers. These include waiting areas, seating, and accessible facilities to cater to the needs of all travelers.

Ticketing and Fare Information

Passengers can purchase tickets for Avanti West Coast services through various channels, including online and ticket offices. Payment methods accepted include cash, card, and contactless payments. Refund and cancellation policies are subject to Avanti West Coast's terms and conditions.

Boarding Platforms and Broad Information

Avanti West Coast services at Dundee Train Station generally depart from Platforms 5 to 8. However, passengers are advised to check the departure boards for any platform changes or updates.

💡 Dundee Train Station offers a variety of national operators, providing convenient connections to major cities across Scotland and other parts of the UK. Whether you're traveling locally or embarking on a long-distance journey, these operators ensure reliable and comfortable services for all passengers.