Hull

Customer Service Desk

Operating Hours

The Service Desk at Hull train station is open during the following hours:

• Monday to Friday: 7:00 AM to 9:00 PM
• Saturday: 8:00 AM to 8:00 PM
• Sunday: 9:00 AM to 7:00 PM

Services Portfolio

The Service Desk at Hull train station offers a range of services to assist passengers. Here are some of the services available:

1. Ticket Sales and Enquiries

The Service Desk is staffed by knowledgeable agents who can assist with ticket purchases and provide information about train schedules, fares, and routes.

2. Lost Property

If you have lost an item while traveling on a train or at the station, you can report it at the Service Desk. The staff will assist you in tracking down your lost property and help with any necessary paperwork.

3. Assistance for Passengers with Disabilities

The Service Desk provides support for passengers with disabilities or mobility issues. They can offer guidance on accessible facilities, arrange for assistance during your journey, and answer any related questions or concerns.

4. Travel Information

Whether you need information about local attractions, public transportation options, or nearby accommodations, the Service Desk staff can provide helpful tips and recommendations to enhance your trip.

5. Complaints and Feedback

If you have any complaints or feedback about your travel experience, the Service Desk is the place to go. The staff will listen to your concerns and do their best to address any issues or pass on your feedback to the appropriate department.

Safety Measures

Surveillance Cameras

Hull Train Station is equipped with a comprehensive network of surveillance cameras to ensure the safety and security of passengers and staff. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, waiting areas, and ticketing areas.

The surveillance cameras at Hull Train Station are monitored by trained security personnel who are responsible for maintaining a constant watch over the premises. In the event of any suspicious activity or security concerns, appropriate action can be taken promptly to ensure the safety of everyone.

On-Site Security Personnel

Hull Train Station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment for passengers and staff. These security personnel are highly trained professionals who are equipped to handle various situations and emergencies.

They are responsible for patrolling the station premises, ensuring compliance with safety regulations, and providing assistance to passengers when needed. The presence of on-site security personnel adds an extra layer of protection and reassurance for everyone at the station.

Emergency Call Buttons

Hull Train Station is equipped with emergency call buttons strategically located throughout the premises. These call buttons provide a direct line of communication to the station's security personnel or emergency services in case of any emergencies or urgent situations.

In the event of an emergency, passengers can quickly and easily press the emergency call button to alert the authorities and receive immediate assistance. These call buttons are easily identifiable and easily accessible for the convenience and safety of all passengers.

First Aid Stations

Hull Train Station is equipped with first aid stations to cater to any medical emergencies or minor injuries that may occur on the premises. These first aid stations are staffed by trained professionals who can provide immediate medical assistance and support.

The first aid stations at Hull Train Station are stocked with essential medical supplies and equipment to handle a range of medical situations. Passengers in need of medical assistance can approach these stations for prompt attention and care.

It is important to note that while the first aid stations at Hull Train Station can provide initial medical support, in case of more serious medical emergencies, it is advisable to seek professional medical help or call emergency services.

Lost And Found Office

Hours and Location

The Lost and Found Office at Hull train station is dedicated to reuniting passengers with their lost items. Here are the hours and location details:

Location: The Lost and Found Office is located within the main concourse of Hull train station. You can easily spot it near the ticket counters.

Hours: The office operates during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM
• Saturday: 9:00 AM - 3:00 PM
• Sunday: Closed

Procedures for Retrieving Lost Items

If you have lost an item during your journey or while at Hull train station, follow these procedures to increase your chances of retrieving your belongings:

1. Report the Loss: As soon as you realize you have lost something, report it to the Lost and Found Office. Provide detailed information about the item and where you think you may have lost it.
2. Wait for Confirmation: The staff at the Lost and Found Office will search for your item and contact you if it is found. Please note that it may take some time to locate and process lost items.
3. Proof of Ownership: When collecting your lost item, you will need to provide valid identification and proof of ownership. This is to ensure that the item is returned to the rightful owner.
4. Storage Fee: If your lost item is found and you need to collect it from the Lost and Found Office, there may be a storage fee involved. The fee amount will depend on the type of item and the duration it was stored.

Note: If you have lost an item on a train, it is recommended to also report the loss to the train company's customer service. They may have a separate Lost and Found department to assist you.

Transportation Links

Trams

The Hull train station is conveniently located near several tram stops, providing easy access to various parts of the city. Trams are a popular mode of transportation for both tourists and locals, offering a convenient and efficient way to get around.

Here are some of the key tram stops near Hull train station:

1. Queen Victoria Square - Located in the heart of the city, this tram stop is a major hub for connecting to different tram lines.
2. Paragon Interchange - Situated right next to the train station, this stop allows for seamless transfers between trains and trams.
3. East Park - Located near the beautiful East Park, this tram stop is a great starting point for exploring the park and its attractions.

Other Lines

In addition to trams, there are other lines available near Hull train station that provide convenient transportation options.

Some of the other lines near the train station include:

• Bus Lines - A comprehensive bus network operates in Hull, connecting various parts of the city. The bus stops near the train station provide easy access to different areas.
• Taxis - Taxis are readily available near the train station, offering a convenient option for those who prefer a more private and direct mode of transportation.
• Ride-Sharing Services - Popular ride-sharing services like Uber operate in Hull, providing an alternative mode of transportation for travelers.

Taxi Stands

For those who prefer the convenience of taxis, there are taxi stands located near Hull train station. These dedicated areas ensure that taxis are readily available for passengers.

Some of the taxi stands near the train station include:

• Paragon Interchange Taxi Rank - Located right next to the train station, this taxi rank provides easy access to taxis for passengers arriving or departing from the station.
• Hull Interchange Taxi Rank - Situated near the Paragon Interchange, this taxi rank is another convenient option for travelers.

Bus Stops

The bus stops near Hull train station offer a convenient way to explore different parts of the city. Buses are a popular mode of transportation, providing extensive coverage and frequent services.

Here are some of the key bus stops near the train station:

• Paragon Interchange Bus Station - This bus station is located adjacent to the train station, making it easily accessible for passengers.
• Queen Victoria Square Bus Stop - Situated in the city center, this bus stop is a major hub for connecting to different bus routes.
• Anlaby Road Bus Stop - Located near the train station, this bus stop is a convenient option for travelers heading towards Anlaby.

Ride-Sharing Zones

Ride-sharing services like Uber operate in Hull, providing an alternative mode of transportation for travelers. These services offer the convenience of booking a ride through a mobile app.

While there are no specific designated ride-sharing zones near Hull train station, passengers can easily request a ride from the surrounding areas.

It's important to note that ride-sharing services may have specific pick-up and drop-off locations that are subject to change. It's recommended to check the app for the most up-to-date information.

Driving Directions

From London

Driving from London to Hull train station is a straightforward journey that takes approximately 3 hours, depending on traffic conditions. Here are the best driving directions:

1. Start on the M25 motorway and head northeast.
2. Take the exit onto the M11 motorway towards Cambridge.
3. Continue on the M11 until it merges with the A1(M) motorway.
4. Follow the A1(M) northbound towards Doncaster.
5. Take the exit onto the M62 motorway towards Hull.
6. Continue on the M62 until you reach Junction 38.
7. Take the A63 exit towards Hull.
8. Follow the A63 road for approximately 10 miles until you reach Hull train station.

From Manchester

If you're driving from Manchester to Hull train station, here are the best driving directions:

1. Start on the M62 motorway heading east.
2. Continue on the M62 until you reach Junction 38.
3. Take the A63 exit towards Hull.
4. Follow the A63 road for approximately 10 miles until you reach Hull train station.

From Leeds

Driving from Leeds to Hull train station is a short journey that takes around 1 hour. Here are the best driving directions:

1. Start on the A63 road heading east.
2. Follow the A63 road for approximately 40 miles until you reach Hull train station.

From Birmingham

If you're driving from Birmingham to Hull train station, here are the best driving directions:

1. Start on the M6 motorway heading north.
2. Take the exit onto the M62 motorway towards Hull.
3. Continue on the M62 until you reach Junction 38.
4. Take the A63 exit towards Hull.
5. Follow the A63 road for approximately 10 miles until you reach Hull train station.

From Edinburgh

Driving from Edinburgh to Hull train station is a longer journey that takes approximately 4.5 hours. Here are the best driving directions:

1. Start on the A1 road heading south.
2. Continue on the A1 road until you reach the A1(M) motorway.
3. Take the exit onto the A1(M) towards Doncaster.
4. Follow the A1(M) southbound towards Doncaster.
5. Take the exit onto the M62 motorway towards Hull.
6. Continue on the M62 until you reach Junction 38.
7. Take the A63 exit towards Hull.
8. Follow the A63 road for approximately 10 miles until you reach Hull train station.

Airport Transfers

Airport Distance

The distance between the Hull train station and the nearest airport varies depending on the airport you choose. Here are the distances to the major airports:

• Humberside Airport - approximately 20 miles
• Leeds Bradford Airport - approximately 80 miles
• Manchester Airport - approximately 130 miles

Transfers Price and Payment Options

The price of airport transfers from Hull train station will depend on various factors such as the destination airport, the number of passengers, and the type of transfer service chosen. It is best to check with the specific transfer providers for accurate pricing information. Most transfer services accept payment through credit/debit cards or cash.

Airport Transfers Essentials

When planning your airport transfer from Hull train station, keep the following essentials in mind:

• Book your transfer in advance to secure your preferred time and avoid last-minute hassles.
• Ensure you have the necessary travel documents and identification for a smooth journey.
• Consider the amount of luggage you will be carrying and choose a transfer service that can accommodate your needs.
• Arrive at the train station with ample time before your scheduled transfer to avoid any delays.

Types of Airport Transfers Available

Various types of airport transfers are available from Hull train station:

1. Private Transfers: These are dedicated transfers exclusively for you or your group.
2. Shared Transfers: These transfers are shared with other passengers heading to the same airport or nearby destinations.
3. Shuttle Services: These are scheduled services that operate at specific times and pick up/drop off passengers at designated stops.

Booking Airport Transfers

To book an airport transfer from Hull train station, you can:

• Contact transfer providers directly through their websites or phone numbers.
• Utilize online travel platforms that offer transfer booking services.
• Visit a local travel agency for assistance in booking your transfer.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage from the designated area.
2. Look for signage or information regarding the meeting point for your transfer service.
3. Present your confirmation or booking details to the transfer service representative.
4. Follow the instructions provided by the representative for boarding your transfer vehicle.

Airport Transfers Departures

When departing from the Hull train station, ensure a hassle-free transfer by following these steps:

1. Arrive at the train station in advance and check the departure schedule for your transfer.
2. Proceed to the designated meeting point for your transfer service.
3. Present your confirmation or booking details to the transfer service representative.
4. Follow the instructions provided by the representative for boarding your transfer vehicle.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Hull train station are typically during the morning and evening rush hours. Commuters and business travelers make their way to and from the station, resulting in increased footfall and higher demand for train services.

Weekends

During weekends, the peak travel times at Hull train station vary depending on the time of year and any special events taking place in the city. Tourists and leisure travelers often use the weekends to explore Hull and its surrounding areas, leading to increased train traffic during these days.

Special Days

Special days such as public holidays, festivals, and major sporting events can also create peak travel times at Hull train station. These occasions attract large crowds of people, both locals and visitors, who rely on train services to reach their destinations.

School Days

During school days, the peak travel times at Hull train station are influenced by the timings of school runs. Parents and students traveling to and from school contribute to the increased footfall and demand for train services during specific hours in the morning and afternoon.

Fridays

Fridays often experience peak travel times at Hull train station as people head out for weekend getaways or return home after a week of work or study. The station sees increased activity during the late afternoon and early evening as travelers start their weekend journeys.

💡 One unique insight about peak travel times at Hull train station is that the station operates additional services and schedules during these periods to accommodate the higher demand. It is advisable to plan your journey in advance and consider booking tickets in advance to ensure a smooth travel experience.

National Operators

Hull Trains

Hull Trains is a popular national operator that provides regular services to and from Hull train station. Here is some information about Hull Trains:

Types of regular services provided

Hull Trains primarily operates long-distance services between Hull and London King's Cross. They offer a direct and convenient connection between these two cities.

Punctuality and reliability

Hull Trains has a strong reputation for punctuality and reliability. They strive to ensure that their trains depart and arrive on time, providing a seamless travel experience for passengers.

Passenger Amenities

Hull Trains offers a range of passenger amenities to enhance the travel experience. These include comfortable seating, free Wi-Fi, power outlets, and onboard catering services.

Ticketing and fare Information

If you plan to travel with Hull Trains, here's some important ticketing and fare information:

• How to Buy Tickets: Tickets can be purchased online through the official Hull Trains website, or at the ticket offices located at the train station.
• Payment Methods: Hull Trains accepts various payment methods, including credit/debit cards and mobile payments.
• Refunds and Cancellations: Refunds and cancellations are subject to Hull Trains' terms and conditions. It is advisable to review their policy before making any bookings.

Boarding platforms and broad information

Hull Trains typically operates from platforms 4 and 5 at Hull train station. However, it is always recommended to check the departure boards for any platform changes or updates.

💡 Hull Trains offers a First Class service, providing an upgraded travel experience with additional amenities and enhanced comfort. Consider upgrading for a more luxurious journey!

Other National Operators

In addition to Hull Trains, there are several other national operators that serve Hull train station. These include but are not limited to:

- LNER (London North Eastern Railway)

- TransPennine Express

- CrossCountry

- Northern

Each operator has its own unique services, punctuality, passenger amenities, ticketing and fare information, as well as designated boarding platforms. It is recommended to check their respective websites or contact the train station for more specific details.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with mainland Europe. They provide regular services between London St Pancras International and several popular destinations such as Paris, Brussels, and Amsterdam.

• Types of regular services provided: Eurostar offers direct services, without the need for transfers, to various European cities.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability, with a strong track record of on-time departures and arrivals.
• Passenger Amenities: Onboard amenities include comfortable seating, free Wi-Fi, power outlets, and a selection of food and beverages.
• Ticketing and fare Information: Tickets can be purchased online or at the station. Payment methods include credit/debit cards and mobile payments. Refunds and cancellations are subject to Eurostar's fare conditions.
• Boarding platforms and broad information: Eurostar services depart from dedicated platforms at London St Pancras International.

Thalys

Thalys is a high-speed train operator that connects various cities in Western Europe, including Paris, Brussels, Amsterdam, and Cologne.

• Types of regular services provided: Thalys offers regular services between these cities, providing a convenient and efficient way to travel.
• Punctuality and reliability: Thalys is known for its high punctuality and reliability, ensuring passengers arrive at their destinations on time.
• Passenger Amenities: Onboard amenities include comfortable seating, free Wi-Fi, power outlets, and a bar/buffet car offering refreshments.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through the Thalys mobile app. Payment methods include credit/debit cards and various online payment options. Refunds and cancellations are subject to Thalys' fare conditions.
• Boarding platforms and broad information: Thalys services depart from dedicated platforms at the respective stations.

TGV

TGV (Train à Grande Vitesse) is France's high-speed train operator, offering domestic and international services to various destinations.

• Types of regular services provided: TGV operates a vast network of high-speed trains, connecting major cities within France and neighboring countries.
• Punctuality and reliability: TGV trains are known for their punctuality and reliability, ensuring travelers reach their destinations on time.
• Passenger Amenities: Onboard amenities include spacious seating, power outlets, free Wi-Fi, and a bar/buffet car offering snacks and refreshments.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through the TGV mobile app. Payment methods include credit/debit cards and various online payment options. Refunds and cancellations are subject to TGV's fare conditions.
• Boarding platforms and broad information: TGV services depart from dedicated platforms at the respective stations.

💡 One unique insight about international train operators is that they provide a convenient and efficient mode of transportation for travelers, allowing them to explore multiple countries and cities in a single journey.