Leeds Train Station

Customer Service Desk

Operating Hours

The Service Desk at Leeds train station operates during the following hours:

• Monday to Friday: 7:00 am - 10:00 pm
• Saturday: 8:00 am - 9:00 pm
• Sunday: 9:00 am - 8:00 pm

Services Portfolio

The Service Desk at Leeds train station provides a range of services to assist passengers. These services include:

• Ticket Sales: The Service Desk offers ticket sales for both advance bookings and same-day travel. Passengers can purchase tickets for any destination within the UK.
• Information and Assistance: The knowledgeable staff at the Service Desk are available to provide information about train times, platform numbers, delays, disruptions, and any other travel-related queries. They can also assist with lost and found items.
• Customer Support: The Service Desk is dedicated to providing excellent customer service. If you have any concerns or feedback, feel free to approach the staff at the desk, and they will be happy to assist you.
• Accessibility Support: The Service Desk is equipped to provide assistance to passengers with disabilities or special needs. They can provide information on accessible facilities, assistance with boarding and alighting, and any other necessary support.

Safety Measures

Surveillance Cameras

Leeds Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. The cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, and concourses.

These surveillance cameras are monitored by trained security personnel who can quickly respond to any suspicious activities or incidents. The footage captured by the cameras is also used for investigative purposes if required.

On-Site Security Personnel

Leeds Train Station is staffed with dedicated and highly trained security personnel who are responsible for maintaining a safe environment for everyone. These security personnel are present throughout the station, patrolling various areas to deter any criminal activities and ensure the well-being of passengers.

They are easily identifiable in their uniforms and are equipped with the necessary tools and communication devices to promptly respond to any security concerns or emergencies that may arise.

Emergency Call Buttons

In case of emergencies or when immediate assistance is needed, Leeds Train Station is equipped with emergency call buttons strategically located throughout the premises. These call buttons are easily accessible and connected to the station's control room or security personnel.

Passengers and visitors can use these emergency call buttons to report any suspicious activities, medical emergencies, or any other safety concerns. The station's security personnel will respond swiftly to provide the necessary assistance or escalate the situation as required.

First Aid Stations

Leeds Train Station prioritizes the well-being and safety of its passengers and visitors. For any medical emergencies or minor injuries, there are designated first aid stations within the station premises.

These first aid stations are staffed with trained personnel who can provide immediate medical assistance, including basic first aid treatment and access to essential medical supplies. The first aid stations are well-equipped to handle common medical issues and ensure that passengers receive the necessary care until professional medical help arrives if needed.

Lost And Found Office

Hours and Location

The Lost and Found Office at Leeds train station is dedicated to helping travelers retrieve their lost items. Here are the hours of operation and the location of the office:

The Lost and Found Office is conveniently located within the Leeds train station. You can find it on the ground floor, near the main entrance. Look for the signs directing you to the office.

Procedures for Retrieving Lost Items

If you have lost an item at Leeds train station, follow these procedures to increase your chances of retrieving it:

1. Report the loss: As soon as you realize that you have lost an item, report it to the Lost and Found Office. Provide them with a detailed description of the item and any identifying information.
2. Check online database: The Lost and Found Office maintains an online database of found items. Visit their website and search for your lost item. If it's listed, follow the instructions provided to claim it.
3. Visit the office: If your item is not listed in the online database, visit the Lost and Found Office in person during their operating hours. The staff will assist you in checking their physical inventory for your lost item.
4. Provide proof of ownership: To claim your lost item, you will need to provide proof of ownership. This can be a receipt, a photo, or any other document that establishes your ownership of the item.
5. Pay retrieval fee (if applicable): In some cases, there may be a retrieval fee associated with claiming your lost item. The staff at the Lost and Found Office will inform you of any fees and guide you through the payment process, if necessary.

Note: It is important to report your lost item as soon as possible. The longer you wait, the lower the chances of it being found and returned to you.

By following these procedures, you can maximize your chances of recovering your lost item at the Lost and Found Office of Leeds train station. Remember to act promptly and provide all necessary information to facilitate the process.

Emergency Procedures And Contacts

Emergency Exits

Leeds train station is equipped with several emergency exits to ensure the safety of passengers in case of any unforeseen circumstances. Here are the locations of the emergency exits:

1. Main Entrance: The main entrance of the train station serves as an emergency exit. It is located on New Station Street.
2. Platform Exits: Each platform has designated emergency exits. These exits are clearly marked and easily accessible.
3. Side Exits: There are side exits located throughout the train station, providing additional emergency exit options.

First Aid Stations

In case of any medical emergencies, Leeds train station has designated first aid stations to provide immediate assistance. Here are the locations of the first aid stations:

1. Main Concourse: The main concourse area of the train station houses a first aid station. It is easily accessible for passengers.
2. Platform Areas: Each platform has a dedicated first aid station to cater to any medical emergencies that may occur.

Emergency Contacts

During an emergency situation at Leeds train station, it is crucial to have the right contacts for immediate assistance. Here are the important emergency contacts:

Note: Always follow the instructions provided by the train station staff during an emergency. They are trained to guide passengers to safety and provide necessary assistance.

Transportation Links

Trams

Leeds train station is well connected to the tram network, providing convenient transportation options for both tourists and locals. The tram lines offer a reliable and efficient way to travel around the city and explore its various attractions.

Here are some key details about the tram system:

• The Leeds trams operate on a regular schedule, with frequent services throughout the day.
• The trams are known for their cleanliness and comfort, ensuring a pleasant journey for passengers.
• Tram stops are strategically located near popular tourist spots, making it easy to hop on and off.
• Tickets can be purchased at the tram stations or through mobile apps for added convenience.
• Trams are equipped with modern amenities, such as free Wi-Fi and USB charging ports.

Other Lines

In addition to trams, Leeds train station is also well-connected to other transportation lines, providing a comprehensive network for commuters and travelers. Here are some of the other lines available:

• Leeds Metro: The Leeds Metro is a rapid transit system that connects different parts of the city, offering quick and efficient transportation options.
• Regional Rail Services: Leeds train station serves as a major hub for regional rail services, connecting Leeds to various destinations across the country.
• High-Speed Rail: Leeds is also part of the high-speed rail network, allowing for fast and convenient travel to other major cities in the UK.

Taxi Stands

For those who prefer a more direct and private mode of transportation, there are taxi stands conveniently located near Leeds train station. Taxis provide a flexible and convenient way to travel to specific destinations within the city or beyond.

Here are some key details about the taxi stands:

• Taxi stands are staffed with professional drivers who have extensive knowledge of the city.
• Taxis are available 24/7, ensuring that you can find a ride whenever you need one.
• Most taxis accept cash and card payments for added convenience.
• Taxis are equipped with GPS systems, ensuring efficient navigation to your desired destination.

Bus Stops

Leeds train station is also well-served by a comprehensive bus network, providing affordable and convenient transportation options for travelers. The bus stops near the train station offer connections to various parts of the city and its surrounding areas.

Here are some key details about the bus stops:

• Buses operate on a regular schedule, with frequent services throughout the day.
• Ticket prices are generally affordable, making buses a budget-friendly option for travelers.
• Bus stops are equipped with real-time information boards, providing updates on bus arrival times.
• Bus routes cover a wide range of destinations, allowing for easy access to different parts of the city.

Ride-Sharing Zones

For those who prefer the convenience of ride-sharing services, Leeds train station has designated ride-sharing zones where passengers can easily hail a ride through popular platforms like Uber or Lyft.

Here are some key details about the ride-sharing zones:

• Ride-sharing zones are conveniently located near the train station, ensuring easy access for passengers.
• Passengers can use their mobile apps to request a ride and track the arrival of their driver.
• Ride-sharing services offer a convenient and reliable mode of transportation, especially for those traveling with luggage or in larger groups.
• Prices for ride-sharing services may vary depending on factors such as distance and demand.

Driving Directions

The Best Ways to Get There by Car

If you're planning a trip to Leeds and prefer the convenience of driving, there are several routes you can take to reach the city. Here are the best ways to get to Leeds by car:

Route 1: M1 Motorway

If you're traveling from the south of England, the M1 motorway is the most direct route to Leeds. Follow these steps:

1. Start by heading north on the M1 from London or any other starting point in the south.
2. Continue on the M1 for approximately 200 miles until you reach Leeds.
3. Take the appropriate exit towards Leeds city center.

This route is ideal if you're coming from London or any other location in the south of England. It offers a straightforward journey with minimal detours.

Route 2: A1(M) and A64

If you're traveling from the north or northeast of England, the A1(M) and A64 route is a popular choice. Follow these steps:

1. Start by heading south on the A1(M) from Newcastle or any other starting point in the north or northeast.
2. Take the exit towards the A64, signposted for Leeds/York.
3. Continue on the A64 for approximately 20 miles until you reach Leeds.
4. Take the appropriate exit towards Leeds city center.

This route is convenient if you're coming from Newcastle, York, or any other location in the north or northeast of England. It provides a scenic drive with beautiful countryside views along the way.

Route 3: M62 Motorway

If you're traveling from the west of England or from Manchester, the M62 motorway is the best route to Leeds. Follow these steps:

1. Start by heading east on the M62 from Manchester or any other starting point in the west.
2. Continue on the M62 for approximately 40 miles until you reach Leeds.
3. Take the appropriate exit towards Leeds city center.

This route is suitable if you're coming from Manchester or any other location in the west of England. It offers a smooth and relatively quick journey to Leeds.

Important Tips for Driving to Leeds

• Make sure to plan your route in advance and have a GPS or map handy for navigation.

• Check for any road closures or traffic updates before you start your journey.

• Be aware of speed limits and follow all traffic rules and regulations.

• Take breaks during long drives to rest and stretch your legs.

• Familiarize yourself with parking options in Leeds city center to avoid any last-minute hassles.

Driving to Leeds can be a convenient and enjoyable option for reaching the city. Whether you're traveling from the south, north, east, or west, these routes will guide you to your destination with ease.

Airport Transfers

Airport Distance

The distance between Leeds train station and the nearest airport depends on which airport you are traveling to. Here are the distances to some of the popular airports:

• Leeds Bradford Airport: Approximately 8 miles
• Manchester Airport: Approximately 59 miles
• East Midlands Airport: Approximately 70 miles
• Doncaster Sheffield Airport: Approximately 40 miles

Transfers Price and Payment Options

The price of airport transfers from Leeds train station varies depending on the distance, type of transfer, and the number of passengers. Some common payment options include:

• Credit or debit card payment
• Online payment platforms
• Cash payment

Airport Transfers Essentials

When booking airport transfers, there are a few essentials to consider:

• Ensure you have the correct date and time for your transfer
• Double-check the pick-up location and provide any necessary details
• Confirm the number of passengers and any additional requirements (e.g., car seats)
• Have your confirmation details easily accessible for reference

Types of Airport Transfers Available

There are various types of airport transfers available from Leeds train station:

1. Private transfers: A dedicated vehicle for you and your group
2. Shared transfers: Sharing a vehicle with other passengers
3. Shuttle services: Regularly scheduled transfers with multiple stops
4. Taxi services: Hiring a taxi for direct transfer

Booking Airport Transfers

Booking airport transfers from Leeds train station can be done through various online platforms or directly with transfer providers. Some popular booking options include:

• Official airport transfer websites
• Third-party travel websites
• Mobile apps
• Travel agencies

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage
2. Proceed to the designated meeting point for your transfer
3. Present your confirmation details to the transfer provider
4. Follow any additional instructions provided by the transfer provider

Airport Transfers Departures

When departing from Leeds train station, here's what you need to do:

1. Arrive at the designated meeting point for your transfer
2. Present your confirmation details to the transfer provider
3. Load your luggage into the designated vehicle
4. Follow any additional instructions provided by the transfer provider

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Leeds Train Station are typically during the morning and evening rush hours. Commuters heading into the city for work tend to arrive between 7:30 am and 9:00 am, causing increased congestion and longer wait times for trains. In the evening, between 5:00 pm and 7:00 pm, there is another peak as people leave the city to head home. If you are planning to travel during these times, it is advisable to book your tickets in advance and allow extra time for potential delays.

Weekends

Weekends at Leeds Train Station can also experience peak travel times, especially on Saturdays. Many people use the weekends for leisure activities and day trips, resulting in increased passenger numbers. The busiest times on weekends are generally between 10:00 am and 2:00 pm as people head out for shopping, sightseeing, or visiting nearby attractions. If you are planning a weekend getaway, consider traveling outside these peak hours to avoid overcrowding and potential delays.

Special Days

During special days and holidays, Leeds Train Station can be particularly busy. Events such as Christmas, New Year's Eve, bank holidays, and major sporting events attract large crowds of travelers. If you are planning to travel during these times, it is essential to plan ahead, book your tickets in advance, and allow extra time for potential delays. The station may have additional staff and services to handle the increased passenger flow, but it is still advisable to be prepared for longer wait times.

School Days

On school days, Leeds Train Station experiences additional peak travel times due to the influx of students commuting to and from school. The morning rush hour is particularly busy as students and parents travel to schools located near the city center. In the afternoon, between 3:00 pm and 4:30 pm, there is another surge as students head home. If you are traveling during these times, expect more crowded trains and plan accordingly.

Fridays

Fridays at Leeds Train Station can be busy as people travel for weekend getaways or return home after a busy week. The afternoon and early evening hours, between 4:00 pm and 7:00 pm, are typically the busiest times on Fridays. If you are planning to travel on a Friday, it is advisable to book your tickets in advance and allow extra time for potential delays.

💡 It's always a good idea to check the train schedules and plan your journey ahead of time, especially during peak travel times. By being prepared and considering alternative travel options, you can make your trip from Leeds Train Station smoother and more enjoyable.

National Operators

Virgin Trains East Coast

Virgin Trains East Coast is one of the major operators at Leeds train station. They provide regular services to various destinations across the country. The types of regular services provided by Virgin Trains East Coast include express services, intercity services, and regional services. These services cater to both business travelers and leisure tourists.

When it comes to punctuality and reliability, Virgin Trains East Coast has a good track record. They strive to ensure that their trains depart and arrive on time, providing a reliable service to their passengers.

Passenger amenities offered by Virgin Trains East Coast include comfortable seating, onboard Wi-Fi, power sockets, and catering services. Passengers can enjoy a comfortable journey with access to modern amenities.

Ticketing and fare information for Virgin Trains East Coast can be found on their official website. Passengers can purchase tickets online or at the station. Various payment methods are accepted, including credit cards, debit cards, and mobile payment options. Refunds and cancellations are also available, with specific terms and conditions.

Boarding platforms for Virgin Trains East Coast are clearly indicated at Leeds train station. Passengers can find information about their train's platform either through the station's digital display boards or by asking station staff. It is recommended to arrive at the platform a few minutes before the departure time.

TransPennine Express

TransPennine Express is another national operator that serves Leeds train station. They offer regular services to various destinations in the North of England and Scotland. The types of regular services provided by TransPennine Express include express services, regional services, and local services.

Punctuality and reliability are important factors for TransPennine Express. They strive to provide a punctual and reliable service to their passengers, ensuring that trains depart and arrive on time.

Passengers traveling with TransPennine Express can enjoy a range of amenities. These include comfortable seating, onboard Wi-Fi, power sockets, and catering services. The amenities provided ensure a comfortable and enjoyable journey for passengers.

Ticketing and fare information for TransPennine Express can be found on their official website. Passengers can purchase tickets online or at the station. Various payment methods are accepted, including credit cards, debit cards, and mobile payment options. Refunds and cancellations are also available, subject to the terms and conditions specified by the operator.

Boarding platforms for TransPennine Express are clearly marked at Leeds train station. Passengers can easily locate their train's platform by referring to the station's digital display boards or by asking station staff for assistance. It is recommended to arrive at the platform a few minutes before the scheduled departure time.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects Leeds to various international destinations, including Paris, Brussels, and Amsterdam.

Types of Regular Services:

• Eurostar offers regular direct services to Paris, Brussels, and Amsterdam from Leeds train station.
• The trains are equipped with comfortable seating, onboard Wi-Fi, and a bar buffet.

Punctuality and Reliability:

Eurostar is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger Amenities:

Passengers traveling with Eurostar can enjoy amenities such as spacious seating, power outlets, and onboard catering services.

Ticketing and Fare Information:

To buy tickets for Eurostar, you can visit their official website or use their mobile app. Payment methods include credit/debit cards and e-wallets. Refunds and cancellations are subject to Eurostar's terms and conditions.

Boarding Platforms and Broad Information:

Eurostar trains at Leeds train station typically depart from Platform 3. It is recommended to arrive at least 30 minutes before departure for check-in and security procedures.

Thalys

Thalys is another international train operator that connects Leeds to popular destinations such as Paris, Brussels, and Cologne.

Types of Regular Services:

• Thalys offers regular direct services to Paris, Brussels, and Cologne from Leeds train station.
• The trains are equipped with comfortable seating, power outlets, and onboard Wi-Fi.

Punctuality and Reliability:

Thalys is known for its punctuality and reliability, ensuring a smooth and timely journey for passengers.

Passenger Amenities:

Passengers traveling with Thalys can enjoy amenities such as spacious seating, luggage storage, and onboard catering services.

Ticketing and Fare Information:

To buy tickets for Thalys, you can visit their official website or use their mobile app. Payment methods include credit/debit cards and e-wallets. Refunds and cancellations are subject to Thalys' terms and conditions.

Boarding Platforms and Broad Information:

Thalys trains at Leeds train station typically depart from Platform 4. It is recommended to arrive at least 30 minutes before departure for check-in and security procedures.

Deutsche Bahn

Deutsche Bahn is a German train operator that provides international services, connecting Leeds to various cities in Germany, such as Berlin and Munich.

Types of Regular Services:

• Deutsche Bahn offers regular direct services to cities in Germany from Leeds train station.
• The trains are equipped with comfortable seating, onboard amenities, and Wi-Fi.

Punctuality and Reliability:

Deutsche Bahn is known for its punctuality and reliability, ensuring a seamless travel experience for passengers.

Passenger Amenities:

Passengers traveling with Deutsche Bahn can enjoy amenities such as spacious seating, power outlets, and onboard catering services.

Ticketing and Fare Information:

To buy tickets for Deutsche Bahn, you can visit their official website or use their mobile app. Payment methods include credit/debit cards and e-wallets. Refunds and cancellations are subject to Deutsche Bahn's terms and conditions.

Boarding Platforms and Broad Information:

Deutsche Bahn trains at Leeds train station typically depart from Platform 5. It is recommended to arrive at least 30 minutes before departure for check-in and security procedures.

💡 Leeds train station offers a wide range of international operators, allowing travelers to explore various destinations conveniently. Whether you're planning a trip to Paris, Brussels, Amsterdam, Cologne, Berlin, or Munich, these international operators provide reliable services, comfortable amenities, and convenient ticketing options.