Luton Train Station

Customer Service Desk

Operating Hours

The service desk at Luton train station operates during the following hours:

• Monday to Friday: 9:00am - 6:00pm
• Saturday: 9:00am - 5:00pm
• Sunday: Closed

Services Portfolio

The service desk at Luton train station provides a range of services to assist passengers and enhance their travel experience. Some of the key services offered include:

1. Ticket Sales and Information

The service desk is the go-to place for purchasing train tickets and obtaining information about fares, routes, and schedules. The knowledgeable staff can assist you in finding the best ticket options for your journey and provide guidance on any queries you may have.

2. Lost and Found

If you have lost or found any items within the train station premises, the service desk can help. They maintain a dedicated lost and found section to handle inquiries, report lost items, and arrange for their return to rightful owners whenever possible.

3. Travel Assistance

Whether you are a tourist exploring Luton or a business traveler needing guidance, the service desk offers travel assistance. They can provide information on local attractions, hotels, restaurants, and transportation options, helping you make the most of your visit to the area.

4. Customer Support

If you have any concerns or complaints related to your journey or the services provided at the train station, the service desk is there to listen and assist. They strive to address customer queries promptly and ensure a satisfactory resolution.

5. Accessibility Support

The service desk is committed to providing assistance to passengers with disabilities or special needs. They can offer guidance on accessible facilities, ramps, elevators, and any other amenities that ensure a smooth and comfortable travel experience for everyone.

Lost And Found Office

Hours and Location

The Lost and Found Office at Luton train station provides a valuable service for travelers who have misplaced their belongings during their journey. The office is conveniently located within the station premises, ensuring easy access for those in need.

The Lost and Found Office operates during the following hours:

• Monday to Friday: 9:00 am to 5:00 pm
• Saturday and Sunday: Closed

It's important to note that the office is closed on weekends, so if you happen to lose something during that time, you will need to wait until the office reopens on Monday morning.

Procedures for Retrieving Lost Items

If you have lost an item at Luton train station, there are specific procedures you should follow to increase the chances of recovering your belongings:

1. Contact the Lost and Found Office: As soon as you realize you have lost something, reach out to the Lost and Found Office at Luton train station. You can do this by visiting the office in person during their operating hours or by calling their dedicated phone line.
2. Provide detailed information: When contacting the Lost and Found Office, be prepared to provide a detailed description of the lost item. This should include any unique identifiers or markings that can help the staff identify the item as yours.
3. Wait for confirmation: Once you have reported the lost item, the office will conduct a thorough search to locate it. This process may take some time, so it's important to be patient and wait for their confirmation.
4. Collect your item: If your lost item is found, the Lost and Found Office will notify you. You will then need to visit the office in person and provide proof of ownership to retrieve your belongings. It's advisable to bring any relevant documents or identification to facilitate the process.
5. Lost and Found fees: Please note that there may be a small administrative fee associated with retrieving your lost item. This fee helps cover the costs of handling and storing lost belongings.

Remember, it's always a good idea to double-check your belongings before leaving any public transportation to avoid the inconvenience of losing items and having to go through the process of retrieving them.

If you have any further questions or need assistance with lost items, don't hesitate to reach out to the helpful staff at the Lost and Found Office at Luton train station.

Safety Measures

Surveillance Cameras

Luton Train Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of passengers. These cameras are strategically placed throughout the station, providing comprehensive coverage of all areas.

The surveillance cameras are monitored by trained security personnel, who keep a close eye on any suspicious activities or potential security threats. This constant surveillance helps deter crime and provides a sense of security for passengers.

On-Site Security Personnel

Luton Train Station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment. These security personnel are highly trained professionals who are experienced in handling various security situations.

They patrol the station premises, ensuring that all areas are secure and free from any potential hazards. They are also available to assist passengers, answer questions, and provide guidance if needed.

Emergency Call Buttons

In case of an emergency, Luton Train Station is equipped with emergency call buttons located throughout the station. These call buttons are easily accessible and allow passengers to quickly alert the authorities in case of any safety concerns.

When pressed, the emergency call buttons immediately connect the passenger to the station's security control room, where trained personnel can respond swiftly and take appropriate actions to address the situation.

First Aid Stations

Luton Train Station is equipped with first aid stations to provide immediate medical assistance to passengers in need. These first aid stations are staffed by trained professionals who can administer basic medical care and offer guidance in case of minor injuries or medical emergencies.

The first aid stations are well-equipped with essential medical supplies and equipment, ensuring that passengers can receive prompt and effective care when necessary.

Overall, Luton Train Station prioritizes the safety and well-being of its passengers by implementing these comprehensive safety measures. Through the use of surveillance cameras, on-site security personnel, emergency call buttons, and first aid stations, the station aims to provide a secure and comfortable environment for all travelers.

Emergency Procedures And Contacts

Emergency Exits

In the event of an emergency at Luton train station, it is important to know the location of the emergency exits. The station is equipped with multiple emergency exits that are clearly marked with illuminated signs. Here are the main emergency exit points:

1. Main Entrance/Exit: Located at the front of the station building, this exit leads directly to the street.
2. Platform Exits: Each platform has designated emergency exits at both ends, providing a quick and safe way to evacuate in case of an emergency.
3. Side Exits: There are additional emergency exits located on the sides of the station building, offering alternative routes for evacuation.

It is important to familiarize yourself with the emergency exit locations upon arrival at Luton train station, so that you can easily find your way out in case of an emergency.

First Aid Stations

Luton train station has dedicated first aid stations to provide immediate medical assistance in case of injuries or medical emergencies. Here are the locations of the first aid stations:

• Station Concourse: There is a first aid station situated in the main concourse area, easily accessible to passengers.
• Platform Level: Each platform is equipped with a first aid station, ensuring prompt medical attention for any platform-related incidents.

If you or someone around you requires medical assistance, do not hesitate to approach one of the first aid stations for help.

Contacts

In case of an emergency or if you require immediate assistance at Luton train station, here are the important contacts:

Emergency Services: Dial 999

Station Staff: +44 (0)1234 567890

Customer Service: +44 (0)1234 567891

It is advisable to save these contact numbers in your phone for easy access in case of any emergencies or urgent situations.

Transportation Links

Trams

Luton train station does not have a direct tram connection. However, there are several tram lines available nearby that provide convenient transportation options for travelers.

Other Lines

In addition to trams, there are other transportation lines that can be accessed from Luton train station.

One of the most popular options is the Thameslink line, which connects Luton with various destinations in London, including St Pancras International, Blackfriars, and London Bridge.

Another option is the East Midlands Railway line, which offers services to destinations such as Leicester, Nottingham, and Sheffield.

Taxi Stands

Luton train station has designated taxi stands where passengers can easily find a taxi to their desired destination. The taxi stands are located just outside the station, providing convenient access for travelers.

Bus Stops

For those looking for bus transportation, Luton train station has several bus stops nearby. These bus stops serve various routes, connecting the station with different parts of Luton and surrounding areas.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also available at Luton train station. Passengers can easily request a ride through the ride-sharing apps and be picked up at designated zones near the station.

Driving Directions

Best Ways to Get to Luton Train Station by Car

Getting to Luton Train Station by car is a convenient option for many travelers. Here are some of the best ways to reach the station:

1. From London

If you're coming from London, you can take the M1 motorway northbound. Follow signs for Luton and take the exit at Junction 10. From there, follow the signs to the train station.

2. From the North

If you're traveling from the north, take the M1 motorway southbound. Follow signs for Luton and take the exit at Junction 11. Continue on the A505 towards Luton town center, and you'll find the train station on your left.

3. From the East

For those coming from the east, take the A505 towards Luton. Continue on the A505 until you reach the roundabout near the airport. Take the first exit onto Airport Way, and then follow the signs to the train station.

4. From the West

If you're driving from the west, take the A505 towards Luton. Continue on the A505 until you reach the roundabout near the airport. Take the third exit onto Airport Way, and then follow the signs to the train station.

It's important to note that Luton Train Station has limited parking spaces available. Therefore, it's recommended to check for alternative parking options nearby or consider using public transportation if possible.

Airport Transfers

Airport Distance

The distance from Luton train station to the airport is approximately 1.5 miles.

Transfers Price and Payment Options

The price of airport transfers from Luton train station to the airport varies depending on the type of transfer and the provider. It is recommended to check with the individual transfer companies for the most up-to-date pricing information.

Payment options for airport transfers usually include cash, credit card, and online payment platforms.

Airport Transfers Essentials

When booking airport transfers, it is essential to consider the following:

• Arrival and departure times
• Number of passengers
• Luggage allowance
• Special requirements (e.g., wheelchair accessibility)

Types of Airport Transfers Available

There are several types of airport transfers available from Luton train station to the airport:

• Shuttle buses: Shared transportation with multiple stops along the way.
• Taxis: Private transportation with door-to-door service.
• Private car services: Pre-booked luxury cars with professional drivers.
• Public transportation: Trains or buses connecting Luton train station to the airport.

Booking Airport Transfers

Booking airport transfers can be done online through various websites or directly with transfer companies. It is recommended to book in advance to secure availability and get the best rates.

Airport Transfers Arrival

Upon arrival at Luton train station, follow the signs to the designated area for airport transfers. Look for the company or service you have booked with and present your booking confirmation to the driver or representative.

Airport Transfers Departures

When departing from the airport, check the instructions provided by the transfer company for the meeting point. It is usually located near the main terminal or a specific pick-up area. Arrive at the designated meeting point on time to ensure a smooth departure.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Luton Train Station are during the morning and evening rush hours. Commuters traveling to and from work fill the station during these times, leading to increased crowds and longer wait times for trains. The morning rush hour typically starts around 7:30 am and lasts until 9:30 am, while the evening rush hour begins around 4:30 pm and continues until 7:00 pm. If you plan to travel during these times, it's advisable to arrive early and allow extra time for potential delays.

Weekends

On weekends, the peak travel times at Luton Train Station vary depending on the events and attractions happening in the area. During weekends with major sporting events, concerts, or festivals, the station experiences increased footfall as people travel to attend these events. Additionally, weekends are popular for leisure travelers, including tourists and families, who visit Luton or use the train station as a starting point for their weekend getaways. It's always a good idea to check the event calendar and plan your journey accordingly to avoid overcrowding and potential delays.

Special Days

Special days such as public holidays, bank holidays, and festive occasions can also witness peak travel times at Luton Train Station. These days often see a higher volume of travelers, including both locals and visitors, as people take time off work or plan trips to celebrate with their loved ones. Some examples of special days that can lead to increased travel activity include Christmas, New Year's Day, Easter, and summer bank holidays. If you are traveling on these special days, it's recommended to book your tickets in advance and allow extra time for potential disruptions.

School Days

During school days, the peak travel times at Luton Train Station align with the morning and afternoon school runs. Parents and students commuting to and from schools contribute to the higher passenger numbers during these times. The morning school run usually occurs between 8:00 am and 9:00 am, while the afternoon school run takes place around 3:00 pm to 4:00 pm. If you are traveling during these periods, be prepared for increased congestion and longer queues at the station.

Fridays

Friday afternoons and evenings are often busy at Luton Train Station as people head out for weekend trips or return home after a week of work or school. The station experiences increased footfall from both commuters and leisure travelers during this time. If you are traveling on a Friday, it's advisable to check the train schedules in advance and consider booking your tickets early to secure a seat, especially if you are planning to travel during the peak evening hours.

💡 It's always a good idea to check the train schedules and plan your journey ahead of time to avoid congested periods and potential delays at Luton Train Station. Additionally, consider using alternative transportation options or traveling during off-peak hours if you prefer a quieter and more relaxed travel experience.

National Operators

Virgin Trains

Virgin Trains is a popular national operator in the UK, known for its high-speed and reliable services. Here's what you need to know:

Types of regular services provided

• Virgin Trains operates both long-distance and regional services, connecting major cities across the country.
• They offer services on the West Coast Main Line, including destinations such as London, Birmingham, Manchester, Liverpool, and Glasgow.

Punctuality and reliability

Virgin Trains is well-regarded for its punctuality and reliability. They strive to provide a seamless travel experience for passengers.

Passenger Amenities

• Onboard amenities include comfortable seating, Wi-Fi access, power outlets, and onboard catering services.
• Selected trains also offer First Class facilities with additional amenities and services.

Ticketing and fare Information

To buy tickets, you can visit the Virgin Trains website, use their mobile app, or purchase them at the station. They accept various payment methods, including credit/debit cards and mobile payments.

If you need to cancel or change your ticket, refer to the terms and conditions on their website for information on refunds and cancellations.

Boarding platforms and broad information

Virgin Trains usually operates from designated platforms at each station. You can find the platform information on departure boards or through announcements at the station.

Great Western Railway (GWR)

Great Western Railway (GWR) is another prominent national operator in the UK. Here are the details:

Types of regular services provided

• GWR offers services on multiple routes, including the Great Western Main Line and other regional lines.
• They connect major cities and towns such as London, Bristol, Cardiff, Oxford, and Bath.

Punctuality and reliability

GWR aims to provide reliable services, but delays may occur due to unforeseen circumstances. They strive to keep passengers informed about any disruptions or changes.

Passenger Amenities

• GWR trains provide comfortable seating, Wi-Fi access, power sockets, and catering services onboard.
• Some trains also have First Class compartments with additional amenities.

Ticketing and fare Information

Tickets for GWR can be purchased online, via their app, or at the station. They accept various payment methods, including contactless payments and mobile wallets.

For ticket cancellations or refunds, refer to their website or contact their customer service for assistance.

Boarding platforms and broad information

At each station, GWR trains operate from specific platforms. Look for platform information on departure boards or listen for announcements at the station.

💡 When traveling with national operators like Virgin Trains or Great Western Railway, it's always a good idea to check for any service updates or disruptions before your journey to ensure a smooth travel experience.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects Luton train station to various destinations in Europe. Here is some key information about Eurostar:

• Types of regular services provided: Eurostar operates regular services to popular European cities such as Paris, Brussels, and Amsterdam.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: Passengers traveling with Eurostar can enjoy comfortable seating, onboard Wi-Fi, and a range of food and beverage options.
• Ticketing and fare Information: Tickets for Eurostar can be purchased online or at the station. Payment methods include credit/debit cards and electronic payment systems. Refunds and cancellations are subject to Eurostar's terms and conditions.
• Boarding platforms and broad information: Eurostar trains typically depart from dedicated platforms at Luton train station. Passengers are advised to arrive early and follow the signage to their designated platform.

2. Thalys

Thalys is another international train operator that serves Luton train station. Here are the details about Thalys:

• Types of regular services provided: Thalys offers regular services to destinations including Paris, Brussels, Amsterdam, and Cologne.
• Punctuality and reliability: Thalys is known for its punctuality, ensuring that passengers arrive at their destinations on time.
• Passenger Amenities: Thalys provides comfortable seating, free Wi-Fi, power outlets, and a selection of food and drinks onboard.
• Ticketing and fare Information: Tickets for Thalys can be purchased online, at the station, or through authorized travel agents. Payment methods include credit/debit cards, cash, and electronic payment systems. Refund and cancellation policies vary based on the ticket type.
• Boarding platforms and broad information: Thalys trains depart from specific platforms at Luton train station. Passengers should check the departure boards and follow the signage to their designated platform.

3. Deutsche Bahn

Deutsche Bahn is a German train operator that offers international services from Luton train station. Here are the details about Deutsche Bahn:

• Types of regular services provided: Deutsche Bahn operates regular services to destinations in Germany, including major cities like Berlin, Munich, and Frankfurt.
• Punctuality and reliability: Deutsche Bahn is known for its punctuality and reliability, ensuring a smooth travel experience for passengers.
• Passenger Amenities: Passengers traveling with Deutsche Bahn can enjoy comfortable seating, Wi-Fi access, power sockets, and an onboard dining car serving snacks and refreshments.
• Ticketing and fare Information: Tickets for Deutsche Bahn can be purchased online, at the station, or through authorized travel agents. Payment methods include credit/debit cards, cash, and electronic payment systems. Refunds and cancellations are subject to Deutsche Bahn's terms and conditions.
• Boarding platforms and broad information: Deutsche Bahn trains usually depart from designated platforms at Luton train station. Passengers should check the departure boards and follow the signage to their platform.

💡 Luton train station offers a convenient gateway to various international destinations through reliable and comfortable train services provided by operators like Eurostar, Thalys, and Deutsche Bahn. Whether you're planning a trip to Paris, Brussels, Amsterdam, or other European cities, these operators offer a convenient and enjoyable way to travel.