Middlesbrough Train Station

Customer Service Desk

Operating Hours

The service desk at Middlesbrough train station operates during the following hours:

• Monday - Friday: 7:00 am - 10:00 pm
• Saturday: 8:00 am - 10:00 pm
• Sunday: 9:00 am - 10:00 pm

Services Portfolio

The service desk at Middlesbrough train station provides a range of services to assist passengers:

Ticket Sales

The service desk offers ticket sales for both regional and national train journeys. Passengers can purchase tickets for immediate travel or make advanced bookings.

Assistance and Information

The knowledgeable staff at the service desk are available to provide assistance and information to passengers. Whether you have questions about train schedules, platform information, or local attractions, they are there to help.

Lost and Found

If you have misplaced an item while traveling through Middlesbrough train station, the service desk can assist with lost and found inquiries. They will do their best to help you locate and retrieve any lost belongings.

Customer Feedback

The service desk welcomes customer feedback and suggestions. If you have any comments or concerns about your experience at the station or with the services provided, the staff will be happy to assist you.

Accessibility Support

Middlesbrough train station aims to provide accessible services for all passengers. The service desk can provide information and assistance for passengers with disabilities or special needs, ensuring a comfortable and inclusive travel experience.

General Inquiries

For any other general inquiries related to the train station, such as facilities, amenities, or transport connections, the service desk is available to provide you with the necessary information.

Safety Measures

Surveillance Cameras

Middlesbrough train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of passengers. These cameras are strategically placed throughout the station to monitor the different areas and provide a constant visual feed to the security personnel.

The presence of surveillance cameras serves as a deterrent to potential criminal activities and helps in the timely identification and response to any suspicious or illegal behavior. The footage from these cameras can also be used as evidence in case of any incidents or emergencies.

On-Site Security Personnel

Middlesbrough train station has a team of trained security personnel who are present on-site to ensure the safety and well-being of the passengers. These security personnel are responsible for maintaining order, enforcing station rules, and responding to any security concerns or emergencies.

They are trained to handle various situations, including crowd management, conflict resolution, and emergency procedures. Their presence provides a sense of security and reassurance to the passengers, creating a safer environment for everyone.

Emergency Call Buttons

To further enhance the safety measures, Middlesbrough train station is equipped with emergency call buttons located at various points throughout the station. These buttons allow passengers to quickly and easily summon assistance in case of an emergency or if they require immediate help.

When pressed, the emergency call buttons immediately alert the on-site security personnel or other relevant authorities, who can then respond promptly to the situation. These call buttons are easily identifiable and accessible, ensuring that help is just a button press away.

First Aid Stations

Middlesbrough train station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These stations are equipped with basic medical supplies and staffed by trained personnel who can administer first aid and address minor medical issues.

In case of more serious medical emergencies, the first aid stations are also equipped with emergency medical kits and are in close proximity to local medical facilities. The availability of first aid stations ensures that prompt medical attention can be provided to passengers in case of any injuries or health-related incidents.

It's important to note that while these safety measures are in place, passengers should also exercise their own caution and be aware of their surroundings. Reporting any suspicious activities or concerns to the on-site security personnel can further contribute to maintaining a safe and secure environment at Middlesbrough train station.

Lost And Found Office

Hours and Location

The Lost and Found Office at Middlesbrough train station is dedicated to assisting passengers in recovering lost items. Here is all the information you need to know about its hours and location:

The Lost and Found Office is conveniently located within the train station premises. You can find it near the main entrance, next to the ticket office. Look for the clearly marked signage to easily locate the office.

Procedures for Retrieving Lost Items

If you have misplaced or lost an item while at Middlesbrough train station, follow these procedures to increase your chances of retrieving it:

1. Report the lost item: As soon as you realize you have lost something, report it to the station staff or directly to the Lost and Found Office. Provide them with a detailed description of the item, including any identifiable features or markings.
2. Wait for confirmation: The Lost and Found Office will verify if your lost item has been found and is in their possession. This process may take some time, so be patient and wait for their confirmation.
3. Provide proof of ownership: If the Lost and Found Office confirms that they have your lost item, you will need to provide proof of ownership. This can be a receipt, a photograph, or any other form of documentation that establishes your ownership of the item.
4. Collect your item: Once you have provided the necessary proof of ownership, you can collect your lost item from the Lost and Found Office during their operating hours. They may require you to sign a form or provide additional identification.

Note: It is recommended to retrieve your lost item as soon as possible. The Lost and Found Office may hold items for a limited period before disposing of them or donating them to charity.

If you have any further questions or need assistance regarding the Lost and Found Office at Middlesbrough train station, don't hesitate to reach out to the station staff or inquire at the ticket office for more information.

Emergency Procedures And Contacts

Emergency Exits

Middlesbrough train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station to provide easy access to the nearest exit point.

If you find yourself in an emergency situation, follow these steps:

1. Remain calm and stay alert.
2. Listen to any announcements or instructions given by station staff or emergency personnel.
3. Locate the nearest emergency exit sign.
4. Make your way to the exit in an orderly manner, avoiding any obstacles or hazards.
5. Once outside, move to a safe distance from the station and follow any further instructions provided by emergency personnel.

First Aid Stations

Middlesbrough train station has dedicated first aid stations to provide immediate medical assistance if needed. These stations are staffed by trained professionals who can provide basic first aid treatment and assess the severity of any injuries.

If you or someone around you requires first aid assistance, follow these steps:

1. Notify the nearest station staff or security personnel about the situation.
2. They will guide you to the nearest first aid station.
3. At the first aid station, explain the nature of the injury or medical condition to the staff.
4. The staff will assess the situation and provide appropriate first aid treatment.
5. If necessary, they will contact emergency services for further medical assistance.

Contacts

In case of an emergency or if you require immediate assistance, here are important contacts:

For non-emergency inquiries or assistance, you can contact Middlesbrough train station directly:

Station Information: 123-456-7890

Customer Service: 987-654-3210

Transportation Links

Trams

Middlesbrough train station does not have a tram service.

Other Lines

Middlesbrough train station is well-connected to various other train lines, providing easy access to different parts of the country.

Some of the popular train lines that can be accessed from Middlesbrough train station include:

• TransPennine Express
• Northern Rail
• Grand Central
• London North Eastern Railway (LNER)

Taxi Stands

Middlesbrough train station has a designated taxi rank located just outside the main entrance. Taxis are readily available for travelers to hire and provide a convenient mode of transportation to various destinations in the area.

Bus Stops

Middlesbrough train station is served by several bus stops in close proximity, offering additional transportation options to travelers.

Some of the bus stops near Middlesbrough train station include:

• Boho X7
• Newport Road
• Bridge Street West
• Albert Road

Ride-Sharing Zones

Middlesbrough train station does not have designated ride-sharing zones. However, ride-sharing services like Uber and Lyft operate in the area and can be accessed for convenient transportation.

Driving Directions

Getting to Middlesbrough Train Station by Car

If you're planning a trip to Middlesbrough and prefer to travel by car, here are the best ways to get to Middlesbrough Train Station:

From the North

If you're coming from the north, follow these driving directions to reach Middlesbrough Train Station:

1. Take the A19 southbound.
2. Continue on the A19 until you reach the A66 junction.
3. At the junction, take the second exit onto the A66 towards Middlesbrough.
4. Follow the A66 until you reach the roundabout at Cargo Fleet Lane.
5. Take the first exit at the roundabout onto Cargo Fleet Lane.
6. Continue straight on Cargo Fleet Lane until you reach the train station.

From the South

If you're driving from the south, follow these directions to reach Middlesbrough Train Station:

1. Take the A1(M) northbound.
2. Continue on the A1(M) until you reach junction 49.
3. At junction 49, take the A168 exit towards Teesside.
4. Follow the A168 until you reach the A19 junction.
5. At the junction, merge onto the A19 northbound.
6. Continue on the A19 until you reach the A66 junction.
7. At the junction, take the second exit onto the A66 towards Middlesbrough.
8. Follow the A66 until you reach the roundabout at Cargo Fleet Lane.
9. Take the first exit at the roundabout onto Cargo Fleet Lane.
10. Continue straight on Cargo Fleet Lane until you reach the train station.

From the West

If you're coming from the west, follow these driving directions to reach Middlesbrough Train Station:

1. Take the A66 eastbound towards Middlesbrough.
2. Continue on the A66 until you reach the roundabout at Cargo Fleet Lane.
3. Take the third exit at the roundabout onto Cargo Fleet Lane.
4. Continue straight on Cargo Fleet Lane until you reach the train station.

Please note that these driving directions are for general guidance and may be subject to road closures or traffic conditions. It's always a good idea to check for any updates or consider using a navigation app for real-time directions.

Airport Transfers

Airport Distance

Middlesbrough train station is located approximately 20 miles away from Durham Tees Valley Airport.

Transfers Price and Payment Options

The price of airport transfers from Middlesbrough train station to Durham Tees Valley Airport may vary depending on the type of transfer chosen. It is recommended to check with the transfer service provider for the most accurate pricing information. Payment options typically include cash, credit/debit cards, and online payment platforms.

Airport Transfers Essentials

When booking airport transfers, it is important to consider the following essentials:

• Ensure the transfer service is available on your desired travel date and time.
• Check the luggage capacity and any restrictions.
• Confirm the pickup location and any specific instructions.
• Provide accurate flight details to ensure timely pickup and drop-off.

Types of Airport Transfers Available

There are several types of airport transfers available from Middlesbrough train station to Durham Tees Valley Airport:

• Private Transfers: These offer a dedicated vehicle for your group, providing privacy and convenience.
• Shared Transfers: These involve sharing a vehicle with other travelers, which can be a more cost-effective option.
• Shuttle Services: These operate on a fixed schedule and make stops at multiple locations.
• Taxi Services: Taxis are readily available at the train station and provide direct transportation to the airport.

Booking Airport Transfers

To book airport transfers from Middlesbrough train station to Durham Tees Valley Airport, you can:

• Contact local transfer service providers directly through their websites or phone numbers.
• Use online travel platforms that offer airport transfer booking services.
• Ask for recommendations from your accommodation provider or local tourist information centers.

Airport Transfers Arrival

Upon arrival at Durham Tees Valley Airport, follow the signs to the designated transfer pickup area. If you have pre-booked a transfer service, look for the company representative or follow their instructions for pickup.

Airport Transfers Departures

When departing from Durham Tees Valley Airport, it is recommended to pre-book your transfer in advance to ensure availability. Allow sufficient time for the transfer to reach the airport, considering traffic conditions and any potential delays.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Middlesbrough train station are typically during the morning and evening rush hours. Commuters traveling to and from work tend to fill up the trains during these times, resulting in increased passenger traffic.

Weekends

During weekends, the peak travel times at Middlesbrough train station can vary depending on various factors such as events, holidays, and leisure activities. It is common to see increased passenger numbers during the late morning and early afternoon as people head out for day trips or weekend getaways.

Special Days

Special days, such as public holidays and major events, can significantly impact the peak travel times at Middlesbrough train station. These days often experience higher passenger volumes throughout the day, as people travel to attend celebrations, festivals, or special occasions.

School Days

During school days, the peak travel times at Middlesbrough train station are typically in the mornings and afternoons when students commute to and from school. Trains can be busier during these times as students, parents, and teachers utilize the train services for their daily commute.

Fridays

Fridays often have their unique peak travel times at Middlesbrough train station. In the late afternoon and early evening, commuters who want to start their weekends early and travelers heading out for weekend trips contribute to increased passenger numbers. It is advisable to plan ahead and book tickets in advance to avoid any inconvenience.

💡 Keep in mind that peak travel times can vary based on external factors, such as holidays, events, and school schedules. It's always a good idea to check the train schedules and plan your journey accordingly to ensure a smooth travel experience.

National Operators

Virgin Trains

Virgin Trains is one of the national operators serving Middlesbrough train station. They provide regular services to various destinations across the country, including London, Manchester, Birmingham, and Edinburgh. Their trains are known for their comfort and modern amenities, making the journey a pleasant experience for passengers.

Punctuality and reliability are key factors for Virgin Trains. They strive to maintain a high level of on-time performance, ensuring that passengers can rely on their services to reach their destinations without delays. Their well-maintained trains and professional staff contribute to the overall reliability of their services.

Passenger amenities provided by Virgin Trains include comfortable seating, onboard Wi-Fi, power outlets for charging devices, and catering services. These amenities enhance the overall travel experience and make the journey more convenient for passengers.

Ticketing and fare information for Virgin Trains can be accessed through their official website or mobile app. Passengers can easily purchase tickets online using various payment methods, including credit/debit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions, which are clearly stated on their website.

Boarding platforms for Virgin Trains at Middlesbrough train station are well-marked and easily accessible. Passengers are advised to arrive at the station in advance to ensure a smooth boarding process. Station staff are available to assist passengers and provide any necessary information.

TransPennine Express

TransPennine Express is another national operator serving Middlesbrough train station. They offer regular services to destinations such as Manchester, Leeds, York, and Newcastle. Their trains provide a comfortable and efficient mode of transportation for both business and leisure travelers.

Punctuality and reliability are key priorities for TransPennine Express. They have implemented measures to improve their on-time performance and ensure a seamless travel experience for passengers. Their well-maintained trains and dedicated staff contribute to the overall reliability of their services.

Passenger amenities provided by TransPennine Express include comfortable seating, onboard Wi-Fi, power sockets, and catering services. These amenities cater to the needs of passengers, allowing them to stay connected and enjoy their journey.

Ticketing and fare information for TransPennine Express can be found on their official website or through their mobile app. Passengers have the option to purchase tickets online using various payment methods, including credit/debit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions, which are clearly outlined on their website.

Boarding platforms for TransPennine Express at Middlesbrough train station are clearly marked and easily accessible. Passengers are advised to arrive early and follow the announcements for boarding instructions. Station staff are available to assist passengers and provide any necessary information.

Northern Rail

Northern Rail is a national operator that provides regular services to various destinations from Middlesbrough train station. They offer connections to cities such as Leeds, York, Newcastle, and Darlington. Northern Rail focuses on providing convenient and affordable transportation options for passengers.

Punctuality and reliability are important aspects of Northern Rail's services. They strive to maintain a high level of on-time performance, ensuring that passengers can reach their destinations without delays. Their well-trained staff and well-maintained trains contribute to the overall reliability of their services.

Passenger amenities provided by Northern Rail include comfortable seating, onboard Wi-Fi (where available), and space for luggage. These amenities enhance the overall travel experience and make the journey more comfortable for passengers.

Ticketing and fare information for Northern Rail can be obtained through their official website or at the station ticket office. Passengers have the option to purchase tickets online or at the station using various payment methods, including cash and card. Refunds and cancellations are subject to their terms and conditions, which are clearly stated on their website.

Boarding platforms for Northern Rail at Middlesbrough train station are clearly marked and easily accessible. Passengers are advised to arrive in advance and check the departure boards for any platform changes. Station staff are available to assist passengers and provide any necessary information.

💡 Middlesbrough train station offers a wide range of national operators, providing convenient and reliable transportation options for both local and long-distance travel. Whether you're heading to major cities or exploring the surrounding areas, these national operators ensure a comfortable and enjoyable journey.