Peterborough

Customer Service Desk

Operating Hours

The Service Desk at Peterborough train station is open during the following hours:

• Monday to Friday: 7:00 am to 9:00 pm
• Saturday: 8:00 am to 6:00 pm
• Sunday: 9:00 am to 5:00 pm

Services Portfolio

The Service Desk at Peterborough train station offers a range of services to assist passengers:

1. Ticket Sales: The Service Desk provides ticket sales for both advance bookings and on-the-day travel. Passengers can purchase tickets for any destination within the railway network.
2. Information and Assistance: The knowledgeable staff at the Service Desk are available to answer any questions or provide assistance regarding train schedules, platform information, connections, and general travel inquiries.
3. Lost and Found: If you lose an item while traveling through Peterborough train station, you can report it at the Service Desk. They will assist in trying to locate and return your lost property.
4. Accessibility Support: The Service Desk is committed to providing assistance to passengers with mobility challenges or disabilities. They can provide guidance on accessible routes, boarding assistance, and any other specific needs.
5. Customer Feedback: The Service Desk welcomes feedback from passengers. Whether you have a suggestion, complaint, or compliment, the staff will listen and take appropriate action to improve the overall travel experience.

National Operators

Virgin Trains

Virgin Trains is one of the main national operators serving the Peterborough train station. They offer regular services to various destinations across the country, including London, Birmingham, Manchester, and Edinburgh. Their trains are known for their modern facilities and comfortable seating, providing a pleasant travel experience for passengers.

Virgin Trains has a reputation for punctuality and reliability, with a high percentage of their services arriving on time. Passengers can count on them for timely departures and arrivals, ensuring a smooth and efficient journey.

Passenger amenities on Virgin Trains include onboard Wi-Fi, power sockets at each seat, and spacious luggage storage areas. They also have a catering service where passengers can purchase snacks, drinks, and hot meals during their journey.

Tickets for Virgin Trains can be purchased online through their website or mobile app. They offer various fare options, including advance tickets for those who plan their journeys in advance. Payment methods accepted include major credit and debit cards, as well as mobile payment options like Apple Pay and Google Pay.

In terms of boarding platforms, Virgin Trains provides clear signage and announcements to guide passengers. They have dedicated staff members available to assist passengers with any queries or concerns. Passengers are advised to arrive at the platform in advance to ensure a smooth boarding process.

East Midlands Trains

East Midlands Trains is another national operator serving Peterborough train station. They offer regular services to destinations such as Leicester, Nottingham, Sheffield, and Norwich. With a focus on customer satisfaction, East Midlands Trains strives to provide a comfortable and reliable travel experience for passengers.

Punctuality and reliability are key priorities for East Midlands Trains. They work diligently to ensure that their services operate on schedule, minimizing delays and disruptions for passengers. Passengers can have confidence in the timeliness of their journeys when traveling with East Midlands Trains.

Passenger amenities on East Midlands Trains include comfortable seating, onboard Wi-Fi, and ample luggage space. They also have a trolley service offering refreshments for purchase during the journey, including snacks, drinks, and hot beverages.

Tickets for East Midlands Trains can be purchased online, at the station ticket office, or through their mobile app. They offer various ticket options, including advance tickets for cost-conscious travelers. Payment methods accepted include major credit and debit cards, as well as contactless payment options.

Boarding platforms for East Midlands Trains are clearly marked and announced. Passengers are advised to check the departure boards and follow the signage to reach the correct platform. Station staff are available to provide assistance if needed.

CrossCountry Trains

CrossCountry Trains is a national operator that offers services from Peterborough train station to a wide range of destinations. They connect various cities and towns across the country, providing convenient travel options for passengers.

Punctuality and reliability are important aspects of CrossCountry Trains' service. They strive to ensure that their trains run on time, allowing passengers to reach their destinations as scheduled. Passengers can rely on CrossCountry Trains for a dependable travel experience.

Passenger amenities on CrossCountry Trains include comfortable seating, onboard Wi-Fi, and power sockets for charging electronic devices. They also have a catering service offering a variety of food and drink options for purchase during the journey.

Tickets for CrossCountry Trains can be purchased online, at the station ticket office, or through their mobile app. They offer different fare options, including advance tickets for those planning their journeys in advance. Payment methods accepted include major credit and debit cards, as well as mobile payment options.

Boarding platforms for CrossCountry Trains are clearly indicated with signage and announcements. Passengers should check the departure boards for platform information and follow the instructions provided. Station staff are available to assist passengers if needed.

💡 Fun fact: The Peterborough train station is located in Cambridgeshire, a county known for its picturesque countryside and historic landmarks.

Safety Measures

Surveillance Cameras

The Peterborough train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, waiting areas, and parking lots. The surveillance cameras are monitored by trained security personnel to promptly respond to any suspicious or unusual activities.

On-Site Security Personnel

The Peterborough train station has dedicated on-site security personnel who are responsible for maintaining a safe and secure environment for everyone. These trained professionals are present at the station round the clock, patrolling the premises, and ensuring that all safety protocols are followed. They are trained to handle various situations, including emergencies, and are always ready to provide assistance and support to passengers and visitors.

Emergency Call Buttons

In case of any emergency or immediate assistance required, the Peterborough train station is equipped with emergency call buttons placed at strategic locations. These call buttons are easily accessible and provide a direct line of communication to the station's security personnel or emergency services. Passengers or visitors can simply press the button to alert the authorities and seek help in case of any emergency, ensuring a prompt response and assistance.

First Aid Stations

The safety and well-being of passengers and visitors are of utmost importance at the Peterborough train station. To cater to any medical emergencies or minor injuries, the station is equipped with well-equipped first aid stations. These stations are staffed with trained personnel who can provide immediate medical assistance, including basic first aid treatments and access to essential medical supplies. The first aid stations are easily accessible and prominently marked within the station premises.

Lost And Found Office

Hours and Location

The Lost and Found Office at Peterborough train station is the designated place to report and retrieve lost items. Here are the details:

Location: The Lost and Found Office is located on the ground floor of the main concourse, near the ticket office.

Hours of Operation: The office is open from 8:00 am to 6:00 pm, Monday through Friday.

Procedures for Retrieving Lost Items

If you have lost an item at the Peterborough train station, follow these procedures to increase the chances of recovering your belongings:

1. Report the Loss: As soon as you realize you have lost something, report it to the station staff at the ticket office or the information desk. Provide them with as much detail as possible about the lost item.
2. Complete a Lost Property Form: The staff will provide you with a Lost Property Form to fill out. Make sure to include accurate contact information so they can reach you if your item is found.
3. Follow Up: Check back with the Lost and Found Office regularly to inquire about your lost item. They will keep a record of all reported lost items and will contact you if your item is found.
4. Identification: When retrieving a lost item, you will be required to provide proof of ownership or a detailed description of the item to ensure it is returned to the rightful owner.

Note: It's important to act quickly when you realize you have lost something. The sooner you report it, the higher the chances of it being found and returned to you.

Emergency Procedures And Contacts

Emergency Exits

In case of an emergency at Peterborough train station, it is important to be aware of the emergency exits available. Here are the designated emergency exits:

• Main entrance/exit: Located at the front of the station building, this is the primary exit point for passengers.
• Platform exits: Each platform is equipped with emergency exits at regular intervals. These exits provide a quick and safe way to evacuate in case of an emergency.
• Side entrances: There are side entrances on either side of the station, which can be used as emergency exits if necessary.

First Aid Stations

Peterborough train station has first aid stations where trained personnel are available to provide immediate medical assistance if needed. The first aid stations are located in the following areas:

• Main concourse: There is a first aid station in the main concourse area, easily accessible to passengers.
• Platform areas: Each platform has a designated first aid station, ensuring that medical help is readily available in case of an emergency.

Contacts

In case of an emergency or if you require immediate assistance at Peterborough train station, here are some important contacts:

Emergency services: Dial 999

Station staff: +44 (0) 1234 567890

Customer service helpline: +44 (0) 1234 567891

It is advisable to save these contact numbers in your phone or keep them easily accessible for any unforeseen circumstances.

Transportation Links

Trams

Peterborough train station is well-connected to the local tram network, offering convenient and efficient transportation options for travelers.

Here are some key details about the trams:

• The tram service operates from early morning until late at night, providing frequent and reliable service.
• Trams are a popular choice for both locals and tourists due to their affordability and accessibility.
• The tram network covers various popular destinations within the city, including shopping centers, tourist attractions, and residential areas.
• Trams are equipped with modern amenities such as air conditioning and comfortable seating, ensuring a pleasant journey for passengers.

Other Lines

In addition to the tram network, Peterborough train station is well-served by other transportation lines, providing travelers with multiple options to explore the city and its surroundings.

Here are some key details about the other lines:

• Train lines connect Peterborough train station to various cities and towns in the region, making it a convenient hub for regional travel.
• Bus lines operate from the train station, offering additional transportation options for travelers.
• The train station is conveniently located near major roadways, allowing easy access to taxis and ride-sharing services.

Taxi Stands

If you prefer a more direct and personalized mode of transportation, there are taxi stands available near Peterborough train station.

Here are some key details about the taxi stands:

• Taxi stands are conveniently located outside the train station, providing easy access for passengers.
• Professional and licensed taxi drivers are available at the stands, ensuring safe and reliable transportation.
• Taxis offer a convenient option for travelers with heavy luggage or those who prefer a more private mode of transportation.

Bus Stops

Peterborough train station is well-connected to the local bus network, with bus stops located in close proximity.

Here are some key details about the bus stops:

• Bus stops are conveniently located near the train station, providing easy access for passengers.
• The local bus network covers various destinations within the city, offering a cost-effective and flexible transportation option.
• Bus services operate at regular intervals, ensuring convenient travel for passengers.

Ride-Sharing Zones

For those who prefer the convenience of ride-sharing services, there are designated zones near Peterborough train station.

Here are some key details about the ride-sharing zones:

• Ride-sharing services such as Uber and Lyft are available in Peterborough, providing a convenient and flexible transportation option.
• The designated ride-sharing zones ensure organized pick-up and drop-off points for passengers.
• Ride-sharing services offer a convenient option for travelers who prefer to book a ride on-demand and enjoy door-to-door service.

Driving Directions

From London

If you're driving to Peterborough train station from London, the most convenient route is via the A1 motorway. Follow these directions:

1. Head northeast on the M11 motorway.
2. Continue onto the A14 motorway.
3. Take the exit toward Peterborough/Huntingdon.
4. At the roundabout, take the 4th exit onto the A1139.
5. Continue on the A1139 until you reach the roundabout.
6. Take the 2nd exit onto the A605.
7. Continue straight onto Westgate.
8. Turn right onto Station Road.
9. You will arrive at Peterborough train station.

From Birmingham

If you're traveling from Birmingham to Peterborough train station by car, follow these directions:

1. Take the M6 motorway heading southeast.
2. At junction 19, take the A14 exit to Cambridge/Huntingdon.
3. Continue on the A14 until you reach junction 23.
4. Take the A141 exit toward March/Huntingdon.
5. At the roundabout, take the 3rd exit onto the A141.
6. Continue straight onto the A605.
7. Turn left onto Station Road.
8. You will arrive at Peterborough train station.

From Cambridge

If you're coming from Cambridge, here are the directions to Peterborough train station:

1. Take the A1303 heading west.
2. Continue onto Madingley Road/A1303.
3. At the roundabout, take the 2nd exit and stay on Madingley Road/A1303.
4. Continue onto Madingley Interchange/A428.
5. At the roundabout, take the 2nd exit onto the A428 ramp to Bedford/Sandy/St Neots.
6. Merge onto A428.
7. At the roundabout, take the 2nd exit and stay on A428.
8. At the roundabout, take the 2nd exit and stay on A428.
9. At the roundabout, take the 1st exit onto the A1 ramp to Peterborough/Huntingdon.
10. Merge onto A1.
11. Take the A1139 exit toward Peterborough/Eye.
12. At the roundabout, take the 1st exit onto the A1139.
13. Continue straight onto Westgate.
14. Turn right onto Station Road.
15. You will arrive at Peterborough train station.

Airport Transfers

Airport Distance

The Peterborough train station is conveniently located near several airports, making it easy to arrange airport transfers. The distance from the Peterborough train station to the nearest airports are as follows:

• London Stansted Airport: Approximately 70 miles
• Birmingham Airport: Approximately 80 miles
• East Midlands Airport: Approximately 75 miles

Transfers Price and Payment Options

The price of airport transfers from the Peterborough train station may vary depending on the destination and type of transfer chosen. It is recommended to check with different transfer providers for the most accurate pricing information. Payment options typically include cash, credit/debit cards, and online payment methods.

Airport Transfers Essentials

When arranging airport transfers from the Peterborough train station, it is essential to consider the following:

• Booking in advance to secure availability and preferred transfer options
• Providing accurate travel details, including flight information and number of passengers
• Arriving at the designated meeting point on time

Types of Airport Transfers Available

There are various types of airport transfers available from the Peterborough train station, including:

• Private transfers: Offering a personalized and direct service to the airport
• Shared transfers: Sharing the transfer with other passengers heading to the same airport
• Shuttle services: Operating on a fixed schedule and stopping at multiple locations

Booking Airport Transfers

Booking airport transfers from the Peterborough train station can be done through various methods:

1. Online booking platforms: Websites and mobile apps that allow users to compare and book transfers
2. Transfer providers' websites: Directly booking through the official websites of transfer companies
3. Travel agencies: Seeking assistance from travel agencies for arranging transfers

Airport Transfers Arrival

Upon arrival at the airport, passengers who have booked airport transfers from the Peterborough train station should follow these steps:

1. Collect their luggage
2. Proceed to the designated meeting point, often located in the arrivals hall
3. Look for the transfer provider's representative or signage
4. Present their booking confirmation or provide their name for verification

Airport Transfers Departures

When departing from the Peterborough train station, passengers should plan their airport transfers by considering the following:

1. Allowing sufficient time for the transfer to the airport, considering traffic conditions
2. Following the instructions provided by the transfer provider regarding meeting point and departure time
3. Ensuring all luggage and personal belongings are securely packed
4. Being punctual and ready for the transfer

Peak Travel Times

Weekdays

On weekdays, the Peterborough Train Station experiences its peak travel times during the morning and evening rush hours. Commuters and business travelers make up a significant portion of the passengers during these times, as they travel to and from work. The station can get quite crowded during these peak hours, so it's advisable to arrive early to secure a seat on the train.

Weekends

During weekends, the peak travel times at Peterborough Train Station are usually in the mid-morning and early afternoon. Many tourists and day-trippers choose to visit Peterborough on weekends to explore its attractions or enjoy a leisurely day out. The station may be busier during these times, especially on sunny weekends or during holiday periods.

Special Days

On special days such as public holidays or significant events, the Peterborough Train Station experiences increased passenger traffic throughout the day. These special occasions attract both locals and visitors, resulting in a higher demand for train travel. It's essential to plan ahead and book tickets in advance to avoid any inconvenience during these peak travel times.

School Days

During school days, the Peterborough Train Station can be busy during the morning and afternoon when students commute to and from school. Many students rely on train transportation, especially those attending schools located outside their residential areas. Parents and guardians often accompany younger children, contributing to the overall passenger volume during these times.

Fridays

Fridays at the Peterborough Train Station tend to experience a surge in passenger numbers as people travel to their weekend destinations. Whether it's heading home for the weekend, going on a short getaway, or attending events, Fridays are popular for travel. The station can be crowded during the late afternoon and early evening, as commuters mix with those embarking on their weekend adventures.

💡 One unique insight about peak travel times at Peterborough Train Station is that passengers can check the train schedules and plan their journeys accordingly to avoid the busiest periods. This way, travelers can have a more comfortable and stress-free experience when using the station.

International Operators

Eurostar

Eurostar is a high-speed train operator that provides direct services from Peterborough Train Station to various international destinations including Paris, Brussels, and Amsterdam.

• Regular Services: Eurostar offers regular services between Peterborough and these European cities, allowing passengers to travel conveniently and efficiently.
• Punctuality and Reliability: Eurostar is known for its punctuality and reliability, ensuring that passengers arrive at their destinations on time.
• Passenger Amenities: Passengers traveling with Eurostar can enjoy comfortable seating, onboard Wi-Fi, and access to food and beverage services.
• Ticketing and Fare Information: Tickets for Eurostar can be purchased online or at the station. Different fare options are available, and passengers can choose the one that best suits their needs.
• Boarding Platforms: Eurostar trains at Peterborough Train Station usually depart from platforms 2 and 3. Passengers should check the departure boards for the most up-to-date information.

East Midlands Railway

East Midlands Railway is a train operator that provides domestic services within the UK, including services from Peterborough Train Station to various destinations.

• Regular Services: East Midlands Railway offers regular services from Peterborough to cities such as Nottingham, Leicester, and Sheffield.
• Punctuality and Reliability: East Midlands Railway strives to maintain punctuality and reliability in its services, ensuring that passengers can travel with peace of mind.
• Passenger Amenities: Passengers traveling with East Midlands Railway can enjoy comfortable seating, onboard Wi-Fi, and catering facilities on certain services.
• Ticketing and Fare Information: Tickets for East Midlands Railway can be purchased online, at the station, or through mobile apps. Different ticket types and fare options are available to suit passengers' preferences.
• Boarding Platforms: East Midlands Railway trains at Peterborough Train Station usually depart from platforms 5, 6, and 7. Passengers should check the departure boards for the most up-to-date information.

Great Northern

Great Northern is a train operator that provides services within the UK, including services from Peterborough Train Station to various destinations.

• Regular Services: Great Northern offers regular services from Peterborough to cities such as London Kings Cross, Cambridge, and Stevenage.
• Punctuality and Reliability: Great Northern aims to deliver punctual and reliable services, ensuring that passengers can reach their destinations on time.
• Passenger Amenities: Passengers traveling with Great Northern can enjoy comfortable seating, onboard Wi-Fi, and catering facilities on certain services.
• Ticketing and Fare Information: Tickets for Great Northern can be purchased online, at the station, or through mobile apps. Various ticket types and fare options are available to accommodate different travel needs.
• Boarding Platforms: Great Northern trains at Peterborough Train Station usually depart from platforms 5 and 6. Passengers should check the departure boards for the most up-to-date information.