Sunderland Train Station

Customer Service Desk

Operating Hours

The Service Desk at Sunderland train station operates during the following hours:

• Monday-Friday: 8:00 am - 8:00 pm
• Saturday: 9:00 am - 5:00 pm
• Sunday: Closed

Services Portfolio

The Service Desk at Sunderland train station offers a range of services to assist passengers:

Ticket Sales and Enquiries: The Service Desk is equipped to handle all your ticketing needs. Whether you need to purchase a ticket, inquire about fares, or make changes to your existing ticket, our friendly staff will be happy to assist you.

Lost and Found: If you have lost an item while traveling through Sunderland train station, our Service Desk can help. Simply provide a detailed description of the lost item, and our staff will do their best to locate it for you.

Travel Information: Need information about train schedules, platform numbers, or delays? Our knowledgeable staff can provide you with up-to-date travel information to ensure a smooth journey.

Accessibility Assistance: If you require any assistance due to a disability or mobility issue, our Service Desk staff will be happy to help. We can provide information on accessible facilities, arrange for assistance boarding or disembarking the train, and answer any other accessibility-related questions you may have.

General Inquiries: Have a question about Sunderland train station or any other general inquiries? Our Service Desk staff are here to assist you. Whether it's directions, facilities information, or local recommendations, feel free to ask and we'll do our best to help.

For any of these services, visit the Service Desk located at Sunderland train station during the operating hours mentioned above. Our dedicated staff is ready to assist you and make your journey as convenient as possible.

Safety Measures

Surveillance Cameras

Sunderland train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and staff. These cameras are strategically placed throughout the station, providing 24/7 monitoring and recording of all areas.

The surveillance cameras are monitored by trained security personnel who are responsible for keeping a close eye on any suspicious activities or incidents that may occur. This proactive approach helps to deter potential criminals and provides valuable evidence in the event of any incidents.

On-Site Security Personnel

The safety of passengers and staff is a top priority at Sunderland train station. To ensure a secure environment, the station has dedicated on-site security personnel who are trained to handle various situations.

These security personnel are responsible for maintaining order, patrolling the station premises, and responding to any security concerns or emergencies that may arise. They are equipped with the necessary tools and training to handle any situation and provide assistance to those in need.

Emergency Call Buttons

Sunderland train station is equipped with emergency call buttons located throughout the station. These call buttons provide an immediate means of communication with the station's security personnel or emergency services in case of an emergency or any safety concerns.

In case of an emergency, passengers or staff can easily locate these call buttons and quickly summon help. The station's security personnel are trained to respond promptly to these calls and take appropriate action to ensure the safety and well-being of everyone present at the station.

First Aid Stations

Sunderland train station has designated first aid stations to provide immediate medical assistance to passengers or staff in case of any injuries or medical emergencies. These first aid stations are equipped with basic medical supplies and staffed by trained personnel.

In the event of an injury or medical emergency, passengers or staff can seek help at these first aid stations. The trained personnel will assess the situation, provide necessary first aid treatment, and if required, coordinate with emergency medical services for further assistance.

Emergency Procedures And Contacts

Emergency Exits

In case of an emergency at Sunderland train station, it is important to know the location of the emergency exits. These exits are strategically placed throughout the station to ensure the safety of passengers and staff. Here are the emergency exits at Sunderland train station:

1. Main Entrance/Exit - Located at the front of the station, this exit is easily accessible for passengers arriving or departing from the station.
2. Platform Exits - Each platform at Sunderland train station has designated emergency exits. These exits can be found at the ends of the platforms.

First Aid Stations

In the event of a medical emergency at Sunderland train station, there are first aid stations available to provide immediate assistance. These stations are equipped with basic medical supplies and trained personnel to handle common medical situations. Here are the first aid stations at Sunderland train station:

• Main Station Building - The main station building houses a first aid station. It is located near the ticketing area and is easily accessible for passengers.
• Platform First Aid Stations - Each platform at Sunderland train station is equipped with a first aid station. These stations are located near the platform entrances for quick access.

Contacts

If you need to report an emergency or seek assistance at Sunderland train station, here are the important contacts:

Note: It is important to only use the emergency contacts for genuine emergencies. Misuse of emergency services can lead to unnecessary strain on resources.

Transportation Links

Trams

Sunderland train station does not have any trams directly connected to it. However, there are several tram lines available within the city that can be accessed from nearby locations.

Other Lines

Sunderland train station is well-connected to various train lines, providing easy access to different destinations. Some of the major train lines serving the station include:

• East Coast Main Line: This line connects Sunderland to major cities like London, Edinburgh, and Newcastle.
• TransPennine Express: This line offers services to destinations such as Manchester, Leeds, and Liverpool.
• Northern Rail: This line provides connections to nearby towns and cities in the North East region.

Taxi Stands

At Sunderland train station, there are designated taxi stands where passengers can easily find taxis for their onward journeys. The taxi stands are conveniently located just outside the main entrance of the station.

Bus Stops

There are several bus stops near Sunderland train station, providing additional transportation options for travelers. These bus stops are well-served by local bus services, offering connections to different areas within Sunderland and its surrounding areas.

Ride-Sharing Zones

Sunderland train station does not have designated ride-sharing zones. However, ride-sharing services like Uber and Lyft are available in the area, allowing passengers to easily request rides to and from the station.

Driving Directions

Best Ways to Get There by Car

When it comes to traveling to Sunderland train station by car, there are a few different routes you can take depending on your starting point. Here are some of the best ways to get there:

From Newcastle

If you are coming from Newcastle, the most direct route to Sunderland train station is via the A1018. Simply follow the A1018 southbound until you reach Sunderland, and then follow the signs to the train station.

From Durham

If you are traveling from Durham, the quickest route to Sunderland train station is via the A690. Take the A690 eastbound until you reach Sunderland, and then follow the signs to the train station.

From Middlesbrough

If you are starting your journey from Middlesbrough, the most convenient route to Sunderland train station is via the A19. Take the A19 northbound until you reach the A1231 exit, then follow the A1231 westbound until you reach Sunderland. From there, follow the signs to the train station.

From London

For those traveling from London, the best route to Sunderland train station is via the A1(M) and A19. Take the A1(M) northbound until you reach the A19 exit, then continue on the A19 until you reach the A1231 exit. Follow the A1231 westbound until you reach Sunderland, and then follow the signs to the train station.

From Edinburgh

If you are coming from Edinburgh, the most straightforward route to Sunderland train station is via the A1 and A1(M). Take the A1 southbound until you reach the A1(M) exit, then continue on the A1(M) southbound until you reach the A1231 exit. Follow the A1231 westbound until you reach Sunderland, and then follow the signs to the train station.

It's important to note that traffic conditions and roadworks can affect travel times, so it's always a good idea to check for any updates or alternative routes before starting your journey. Additionally, be sure to follow any local traffic regulations and be mindful of any parking restrictions when arriving at Sunderland train station.

Airport Transfers

Airport Distance

The Sunderland train station is conveniently located near several major airports, making it easy for travelers to arrange airport transfers. The distance to each airport varies, so it's important to plan your journey accordingly.

Transfers Price and Payment Options

The cost of airport transfers from Sunderland train station will depend on several factors, including the distance to the airport and the type of transfer you choose. Prices typically range from £X to £X. Payment options may include cash, credit/debit card, or pre-booking online.

Airport Transfers Essentials

When arranging airport transfers, there are a few essentials to keep in mind:

• Book in advance to secure your preferred transfer option.
• Ensure you have all necessary travel documents and identification.
• Arrive at the train station with ample time before your transfer departure.

Types of Airport Transfers Available

There are several types of airport transfers available from Sunderland train station:

• Private transfers: A dedicated vehicle for you and your party, offering privacy and convenience.
• Shared transfers: Shared with other passengers, which can be a cost-effective option.
• Shuttle services: Regularly scheduled transfers with multiple stops along the way.
• Taxi services: Taxis are readily available at the train station for direct transfers to the airport.

Booking Airport Transfers

Booking airport transfers from Sunderland train station can be done through various methods:

1. Online: Many transfer providers offer online booking platforms for easy and convenient reservations.
2. Phone: Some transfer providers have dedicated customer service lines for booking over the phone.
3. At the train station: In-person booking may be available at designated counters or kiosks.

Airport Transfers Arrival

Upon arriving at the airport, follow the signs for ground transportation or airport transfers. Look for your designated transfer provider or meet your pre-arranged driver at the designated meeting point. Ensure you have your booking confirmation or relevant details readily available.

Airport Transfers Departures

When departing from Sunderland train station, make sure to arrive at the designated meeting point for your transfer. Double-check the departure time and allow ample time for any potential delays. If you have pre-booked your transfer, ensure you have your booking confirmation or relevant details with you.

Peak Travel Times

Weekdays

On weekdays, Sunderland Train Station experiences its highest volume of travelers during the morning and evening rush hours. Commuters heading to and from work, as well as students attending nearby educational institutions, contribute to the increased footfall during these times. The peak travel times on weekdays are typically:

• Morning Rush: 7:30 AM - 9:00 AM
• Evening Rush: 5:00 PM - 7:00 PM

Weekends

During weekends, the travel patterns at Sunderland Train Station differ from weekdays. While there is still a steady flow of travelers throughout the day, the peak travel times tend to be slightly later in the morning and earlier in the evening. This is attributed to leisure travelers, tourists, and individuals heading to entertainment venues in and around Sunderland. The peak travel times on weekends are typically:

• Morning Peak: 10:00 AM - 12:00 PM
• Evening Peak: 4:00 PM - 6:00 PM

Special Days

Special days, such as public holidays or major events in Sunderland, can significantly impact the peak travel times at the train station. During these occasions, the station experiences a surge in travelers throughout the day. It is advisable to plan your journey in advance and allow for extra time during special days to account for potential delays. Some of the notable special days that may affect peak travel times include:

• Sunderland International Airshow
• Sunderland Illuminations
• Bank Holidays

School Days

During school days, Sunderland Train Station sees an increased number of students commuting to and from educational institutions in the area. The morning and afternoon peak travel times align with school timings, and it is advisable to expect more crowded trains during these periods. The peak travel times on school days are typically:

• Morning Peak: 7:30 AM - 9:00 AM
• Afternoon Peak: 3:00 PM - 5:00 PM

Fridays

Fridays often have slightly different travel patterns compared to other weekdays. As the end of the workweek, many individuals choose to travel earlier in the afternoon to start their weekend plans. This results in a peak travel time on Fridays between 2:00 PM and 4:00 PM. Additionally, during the summer months, there may be an increase in travelers heading to the coast or attending events in Sunderland.

💡 Planning your journey ahead and being aware of the peak travel times can help you avoid unnecessary delays and ensure a smoother experience at Sunderland Train Station. Remember to check the train schedules and consider alternative travel options during high-demand periods.

National Operators

Virgin Trains

Virgin Trains is one of the major national operators that serve Sunderland train station. They offer regular services to various destinations across the country, including London, Birmingham, Manchester, and Glasgow. Their trains are known for their comfort and modern amenities.

Virgin Trains is highly punctual and reliable, ensuring that passengers arrive at their destinations on time. They have a strong commitment to customer service and strive to provide a pleasant and hassle-free travel experience.

Passenger amenities on Virgin Trains include spacious seating, free Wi-Fi, power outlets, and onboard catering services. They also have accessible facilities for passengers with disabilities.

To buy tickets for Virgin Trains, passengers can visit their official website or use their mobile app. They accept various payment methods, including credit cards, debit cards, and mobile payments. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

When boarding a Virgin Trains service at Sunderland train station, passengers should check the departure boards for the platform number. The station has clear signage and staff to assist passengers. It is recommended to arrive at the station at least 15 minutes before the scheduled departure time.

TransPennine Express

TransPennine Express is another national operator that operates services from Sunderland train station. They provide regular services to destinations such as Newcastle, Manchester, Leeds, and York.

TransPennine Express is known for its reliable services and comfortable trains. They have a strong focus on customer satisfaction and aim to provide a seamless travel experience for passengers.

Passenger amenities on TransPennine Express trains include comfortable seating, free Wi-Fi, power sockets, and onboard catering services. They also have accessibility features for passengers with disabilities.

To buy tickets for TransPennine Express, passengers can visit their official website, use their mobile app, or purchase them at the station ticket office. They accept various payment methods, including credit cards, debit cards, and mobile payments. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

When boarding a TransPennine Express service at Sunderland train station, passengers should check the departure boards for the platform number. The station has clear signage and staff to assist passengers. It is recommended to arrive at the station at least 15 minutes before the scheduled departure time.

CrossCountry

CrossCountry is another national operator that serves Sunderland train station. They offer regular services to destinations such as Birmingham, Edinburgh, Plymouth, and Southampton.

CrossCountry is known for its extensive network and flexibility in travel options. They provide reliable services and strive to meet the needs of their passengers.

Passenger amenities on CrossCountry trains include comfortable seating, onboard refreshments, and free Wi-Fi in some services. They have accessible facilities for passengers with disabilities.

To buy tickets for CrossCountry, passengers can visit their official website, use their mobile app, or purchase them at the station ticket office. They accept various payment methods, including credit cards, debit cards, and mobile payments. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

When boarding a CrossCountry service at Sunderland train station, passengers should check the departure boards for the platform number. The station has clear signage and staff to assist passengers. It is recommended to arrive at the station at least 15 minutes before the scheduled departure time.

💡 Sunderland train station offers a wide range of national operators that provide reliable services and modern amenities for a comfortable travel experience. Whether you're heading to London, Manchester, or any other destination, you can expect punctuality, convenience, and excellent customer service from these operators.

International Operators

British Airways

British Airways is a leading international airline that offers regular services from Sunderland train station. Here is some information about their services:

• Types of regular services provided: British Airways provides both domestic and international flights. They offer a wide range of destinations across Europe, North America, Asia, and other parts of the world.
• Punctuality and reliability: British Airways is known for its punctuality and reliability. They have a strong track record of on-time departures and arrivals, ensuring a smooth travel experience for passengers.
• Passenger Amenities: Passengers traveling with British Airways can enjoy various amenities, including comfortable seating, in-flight entertainment, and complimentary meals and beverages.
• Ticketing and fare Information: Tickets for British Airways can be purchased online through their official website or through authorized travel agents. Payment methods include credit/debit cards and online banking. Refunds and cancellations are subject to the airline's policies.
• Boarding platforms and broad information: Boarding platforms for British Airways flights are usually indicated on the departure boards at Sunderland train station. Passengers are advised to check the boards and follow the instructions for boarding.

Lufthansa

Lufthansa is another popular international airline that operates from Sunderland train station. Here are the details about their services:

• Types of regular services provided: Lufthansa offers regular flights to various destinations worldwide, including Europe, North America, Asia, and beyond.
• Punctuality and reliability: Lufthansa is known for its punctuality and reliability. They strive to ensure that flights depart and arrive on time, providing a hassle-free travel experience for passengers.
• Passenger Amenities: Lufthansa provides a range of passenger amenities, including comfortable seating, in-flight entertainment, and complimentary meals and beverages. They also offer premium services for business class and first class passengers.
• Ticketing and fare Information: Tickets for Lufthansa can be booked online through their official website or through authorized travel agents. Payment methods include credit/debit cards and online banking. Refunds and cancellations are subject to the airline's terms and conditions.
• Boarding platforms and broad information: Boarding platforms for Lufthansa flights can be found at Sunderland train station. Passengers should check the departure boards and follow the instructions for boarding their respective flights.

Air France

Air France, a renowned international airline, also operates from Sunderland train station. Here is some information about their services:

• Types of regular services provided: Air France offers regular flights to various domestic and international destinations, including Europe, North America, Africa, and more.
• Punctuality and reliability: Air France is committed to punctuality and reliability. They make every effort to ensure that flights depart and arrive on time, providing a seamless travel experience for passengers.
• Passenger Amenities: Passengers traveling with Air France can enjoy a range of amenities, including comfortable seating, in-flight entertainment, and complimentary meals and beverages. They also offer special services for passengers with specific needs.
• Ticketing and fare Information: Tickets for Air France can be purchased online through their official website or authorized travel agents. Payment methods include credit/debit cards and online banking. Refunds and cancellations are subject to the airline's policies.
• Boarding platforms and broad information: Boarding platforms for Air France flights are clearly indicated at Sunderland train station. Passengers should refer to the departure boards for the latest information and follow the instructions provided.

💡 Sunderland train station offers a range of international operators, providing convenient access to various destinations around the world. Whether you're planning a business trip or a family vacation, these operators ensure a comfortable and reliable travel experience.