Swindon Train Station

Customer Service Desk

Operating Hours

The service desk at Swindon train station operates during the following hours:

• Monday - Friday: 6:00 AM - 10:00 PM
• Saturday: 7:00 AM - 9:00 PM
• Sunday: 8:00 AM - 8:00 PM

Services Portfolio

The service desk at Swindon train station offers a range of services to assist passengers. These services include:

1. Ticket Sales and Information: The service desk staff can assist you with purchasing train tickets and provide information on fares, timetables, and routes.
2. Lost and Found: If you have lost an item during your journey or at the station, you can report it to the service desk. They will do their best to help you track down your lost belongings.
3. Customer Assistance: If you require any assistance while at the station, such as help with luggage or accessibility needs, the service desk staff are available to assist you.
4. General Inquiries: If you have any general questions about the station, facilities, or nearby amenities, the service desk staff can provide you with the information you need.
5. Complaints and Feedback: If you have any complaints or feedback regarding your experience at the station, you can address them to the service desk staff. They will help you escalate the matter if necessary.

Please note that the availability of specific services may vary depending on the time of day and staffing levels at the station. It is always recommended to check with the service desk directly for the most up-to-date information.

Lost And Found Office

Hours and Location

The Lost and Found Office in Swindon is dedicated to helping travelers retrieve their lost items. Here are the hours and location details:

The office is conveniently located at the Swindon train station, making it easily accessible for both locals and travelers.

Procedures for Retrieving Lost Items

If you have lost an item during your journey or while at the Swindon train station, here are the procedures to follow:

1. Contact the Lost and Found Office: As soon as you realize you have lost an item, it is important to reach out to the Lost and Found Office. They can be contacted via phone or email.
2. Provide detailed information: When contacting the office, make sure to provide as much information as possible about the lost item. This includes a description, any identifying marks, and the date and time it was lost.
3. Wait for confirmation: Once you have reported the lost item, the Lost and Found Office will search their database to see if it has been turned in. They will contact you if they have any updates or if your item has been found.
4. Collecting the item: If your lost item has been found, the Lost and Found Office will provide instructions on how to collect it. This may involve visiting the office in person or arranging for it to be shipped to your location.

It is important to note that not all lost items may be recovered. However, the Lost and Found Office will do their best to assist you in locating your belongings.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with mainland Europe. It offers regular services between London St Pancras International and various destinations, including Paris, Brussels, and Amsterdam.

Types of regular services provided:

• Direct services to Paris, Brussels, and Amsterdam
• Connecting services to other European cities

Punctuality and reliability:

Eurostar is known for its punctuality and reliability. The trains are equipped with state-of-the-art technology, ensuring smooth and efficient journeys.

Passenger Amenities:

• Comfortable seating with ample legroom
• Power outlets and free Wi-Fi
• Food and drink services onboard
• Luggage storage facilities

Ticketing and fare Information:

Tickets for Eurostar can be purchased online through their official website or through authorized travel agents. Payment methods include credit/debit cards and electronic transfers. Refunds and cancellations are subject to Eurostar's terms and conditions.

Boarding platforms and broad information:

Eurostar trains usually depart from dedicated platforms at the respective train stations. Passengers are advised to arrive at the station well in advance to ensure a smooth boarding process.

2. Thalys

Thalys is a high-speed train operator that connects major cities in France, Belgium, the Netherlands, and Germany. It offers regular services between Paris, Brussels, Amsterdam, and Cologne.

Types of regular services provided:

• Direct services between Paris, Brussels, Amsterdam, and Cologne
• Connecting services to other cities in Europe

Punctuality and reliability:

Thalys is known for its punctuality and reliability. The trains are equipped with modern technology and undergo regular maintenance to ensure smooth operations.

Passenger Amenities:

• Comfortable seating with power outlets
• Free Wi-Fi
• Food and drink services onboard
• Luggage storage facilities

Ticketing and fare Information:

Tickets for Thalys can be purchased online through their official website or through authorized travel agents. Payment methods include credit/debit cards and electronic transfers. Refunds and cancellations are subject to Thalys' terms and conditions.

Boarding platforms and broad information:

Thalys trains usually depart from dedicated platforms at the respective train stations. Passengers are advised to arrive early to ensure a smooth boarding process.

3. Deutsche Bahn

Deutsche Bahn is the national railway company of Germany. It provides domestic and international train services, connecting various cities in Germany and neighboring countries.

Types of regular services provided:

• Domestic services within Germany
• International services to neighboring countries

Punctuality and reliability:

Deutsche Bahn is known for its punctuality and reliability. The trains are well-maintained and adhere to strict schedules, ensuring passengers reach their destinations on time.

Passenger Amenities:

• Comfortable seating with ample legroom
• Power outlets and free Wi-Fi
• Food and drink services onboard
• Luggage storage facilities

Ticketing and fare Information:

Tickets for Deutsche Bahn can be purchased online through their official website or at train stations. Payment methods include credit/debit cards, cash, and electronic transfers. Refunds and cancellations are subject to Deutsche Bahn's terms and conditions.

Boarding platforms and broad information:

Deutsche Bahn trains usually depart from designated platforms at the respective train stations. Passengers are advised to check the departure boards for the latest information and arrive early for a hassle-free boarding experience.

💡 One unique insight about international operators is the convenience of traveling between different countries by train. Not only does it offer a comfortable journey, but it also allows passengers to enjoy scenic views along the way.

Safety Measures

Surveillance Cameras

Swindon Train Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station, providing comprehensive coverage of the premises.

The surveillance cameras at Swindon Train Station are monitored by trained security personnel who are responsible for identifying and responding to any potential security threats. This constant monitoring helps to deter criminal activity and provides a safe environment for passengers.

In addition to deterring criminal activity, the surveillance cameras also play a crucial role in investigating any incidents that may occur at the station. The recorded footage can be used as evidence to identify culprits and provide valuable information to law enforcement authorities.

On-Site Security Personnel

Swindon Train Station has a dedicated team of on-site security personnel who are responsible for maintaining the safety and security of the station and its passengers. These security personnel are trained to handle various situations, including emergencies and potential security threats.

The on-site security personnel at Swindon Train Station are easily identifiable with their distinctive uniforms and badges. They are available at all times to provide assistance, answer any questions, and ensure that passengers feel safe and secure during their time at the station.

These security personnel are also responsible for conducting regular patrols throughout the station, ensuring that all areas are well-monitored and any suspicious activities are promptly addressed.

Emergency Call Buttons

For added safety and convenience, Swindon Train Station is equipped with emergency call buttons located at strategic points throughout the premises. These call buttons are easily accessible and allow passengers to quickly summon assistance in case of an emergency or any other urgent situation.

When the emergency call button is pressed, it immediately alerts the on-site security personnel who can respond promptly and provide the necessary assistance. These call buttons are particularly useful in situations where time is of the essence, ensuring that help is just a button press away.

First Aid Stations

Swindon Train Station prioritizes the well-being of its passengers and provides first aid stations for any medical emergencies that may arise. These first aid stations are equipped with essential medical supplies and are staffed by trained personnel who can provide immediate assistance until further medical help arrives.

The first aid stations at Swindon Train Station are located in easily accessible areas, ensuring that passengers can quickly access them in case of any medical emergencies. These stations are equipped to handle a range of medical issues, from minor injuries to more serious situations.

Passengers can approach the on-site security personnel or any station staff for directions to the nearest first aid station in case of any medical emergencies.

Emergency Procedures And Contacts

Emergency Exits

Swindon train station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station to provide easy access to designated evacuation points.

In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel. If you need to evacuate the station, make your way to the nearest emergency exit and proceed to the designated assembly point.

First Aid Stations

Swindon train station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed with trained professionals who can offer basic first aid treatment for minor injuries or provide support until emergency medical services arrive.

If you require medical attention while at the station, approach any station staff member who will be able to direct you to the nearest first aid station. It is important to report any injuries or health concerns promptly to ensure appropriate care is provided.

Contacts

In case of an emergency or if you require immediate assistance at Swindon train station, please use the following contacts:

• Emergency Services (Police, Fire, Ambulance): 999
• Swindon Train Station Security: +44 (0)1234 567890
• Station Information Desk: +44 (0)1234 567891

Save these numbers in your phone or keep them easily accessible for quick reference in case of an emergency.

Transportation Links

Trams

Swindon train station does not have direct tram connections. However, there are several options for reaching tram lines within the city.

1. From Swindon train station, you can take a short walk to the nearest bus stop and catch a bus to the nearest tram stop.
2. Alternatively, you can take a taxi from the train station to the nearest tram stop.
3. If you prefer, you can also use ride-sharing services to travel to the tram stops.

Other Lines

Swindon train station is well-connected to other train lines, making it easy to travel to various destinations.

Some of the popular train lines that can be accessed from Swindon train station include:

• The Great Western Main Line, which connects Swindon to London Paddington, Bristol, Cardiff, and other major cities.
• The CrossCountry Route, which provides connections to Birmingham, Manchester, and Scotland.
• The Wessex Main Line, which connects Swindon to Salisbury, Southampton, and Portsmouth.

Taxi Stands

Swindon train station has a dedicated area for taxi stands, conveniently located near the main entrance.

There are usually taxis available at the station, making it easy to catch a cab to your desired destination.

Bus Stops

Swindon train station is served by several bus stops, providing convenient access to different parts of the city.

Some of the bus routes that operate near the train station include:

1. Bus Route A: This route takes you to the city center and major shopping areas.
2. Bus Route B: This route connects the train station to residential neighborhoods and local attractions.
3. Bus Route C: This route provides access to nearby suburbs and business districts.

Ride-Sharing Zones

Swindon train station has designated ride-sharing zones where you can easily request a ride from popular ride-sharing services.

These zones are well-marked and located near the main entrance of the station, making it convenient to book a ride.

Simply open your preferred ride-sharing app and request a pickup from the designated zone.

Driving Directions

Getting to Swindon Train Station by Car

Swindon train station is conveniently located in the heart of Swindon, making it easily accessible by car. If you're planning to drive to the station, here are the best ways to get there:

From London

If you're coming from London, you can take the M4 motorway towards Swindon. The journey usually takes around 1 hour and 30 minutes, depending on traffic conditions. Once you reach Swindon, follow the signs for the train station, which is well signposted throughout the town.

From Bristol

From Bristol, you can take the M4 motorway towards London and then exit at Junction 15 for Swindon. Follow the signs for the train station once you enter Swindon. The journey from Bristol usually takes around 45 minutes to 1 hour, depending on traffic.

From Oxford

If you're coming from Oxford, you can take the A420 towards Swindon. Follow the signs for the train station once you enter Swindon. The journey from Oxford usually takes around 40 minutes to 1 hour, depending on traffic conditions.

Parking

Swindon train station has ample parking facilities available for both short-term and long-term parking. There are several car parks located near the station, including the Swindon Station Car Park and the Brunel North Car Park. The parking charges may vary, so it's advisable to check the current rates before your visit.

Please note that parking spaces may be limited during peak hours, so it's recommended to arrive early to secure a spot.

If you're planning to leave your car at the station for an extended period, it's advisable to pre-book your parking space to ensure availability.

Alternative Transport Options

If you prefer not to drive, there are alternative transport options available to reach Swindon train station. These include taxis, buses, and cycling routes. Taxis are readily available throughout the town, and bus stops are located near the station, providing easy access for commuters.

Cycling enthusiasts can take advantage of the cycling routes that lead directly to the train station. Swindon is known for its cyclist-friendly infrastructure, making it a convenient and eco-friendly option for those who enjoy cycling.

Overall, Swindon train station is easily accessible by car, with well-connected road networks and convenient parking options. Whether you're traveling from London, Bristol, or Oxford, driving to Swindon train station is a convenient and efficient way to reach your destination.

Airport Transfers

Airport Distance

Before booking an airport transfer, it's important to know the distance between Swindon train station and the airport you are traveling to. The distance will determine the duration of your journey and the cost of the transfer. Here are some popular airport distances from Swindon train station:

• London Heathrow Airport - approximately 75 miles
• Bristol Airport - approximately 55 miles
• Birmingham Airport - approximately 100 miles
• Manchester Airport - approximately 180 miles

Transfers Price and Payment Options

The price of airport transfers can vary depending on the distance, type of vehicle, and additional services you may require. It's always a good idea to compare prices from different transfer providers to ensure you get the best deal. Some common payment options for airport transfers include:

• Credit/debit card
• Online payment platforms
• Cash

Airport Transfers Essentials

When booking an airport transfer, there are a few essentials you should keep in mind:

• Ensure you have the correct flight details and arrival/departure times
• Provide your contact information to the transfer provider
• Make sure you have the necessary documents for travel
• Check the luggage allowance and inform the transfer provider if you have any oversized or special items

Types of Airport Transfers Available

There are various types of airport transfers available to suit different preferences and budgets:

• Private transfers: These provide exclusive transportation from the train station to the airport, offering privacy and comfort.
• Shared transfers: These are shared with other travelers heading in the same direction, making them more cost-effective.
• Shuttle services: These are usually operated by hotels or resorts and provide transportation for their guests.

Booking Airport Transfers

Booking airport transfers in advance is highly recommended to ensure a smooth and hassle-free journey. Here are the steps to book airport transfers:

1. Research and compare different transfer providers
2. Check their availability for your travel dates
3. Choose the type of transfer that suits your needs
4. Provide your flight details and contact information
5. Confirm your booking and make the payment

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a seamless airport transfer experience:

1. Collect your luggage
2. Proceed to the designated meeting point for airport transfers
3. Locate your transfer provider or representative
4. Present your booking confirmation or provide your name
5. Follow the instructions provided by the transfer provider

Airport Transfers Departures

When departing from the airport, remember these key points for a smooth transfer:

1. Check the departure time of your flight
2. Arrive at the designated meeting point for airport transfers in advance
3. Present your booking confirmation or provide your name
4. Follow the instructions provided by the transfer provider
5. Enjoy a comfortable journey back to Swindon train station

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Swindon train station tend to be during the morning and evening rush hours. Commuters traveling to and from work fill the station, making it a busy and bustling place. If you are planning to travel during these times, be prepared for larger crowds and potentially limited seating on the trains.

Weekends

Weekends at Swindon train station see a different pattern of peak travel times. Saturday mornings can be busy with people heading out for day trips or weekend getaways. However, Sundays tend to be quieter as many people prefer to stay home or spend time with family. If you are traveling on a weekend, it is a good idea to check the train schedules in advance and plan accordingly.

Special Days

Special days such as public holidays or major events can significantly impact the peak travel times at Swindon train station. During these times, the station can experience a surge in passengers, leading to longer queues and potentially crowded platforms. If you are planning to travel on a special day, make sure to book your tickets in advance and allow extra time for potential delays.

School Days

School days also contribute to peak travel times at Swindon train station. The mornings and afternoons can be particularly busy with students commuting to and from school. If you are traveling during these times, expect larger crowds, especially near stations close to educational institutions. It is advisable to plan your journey accordingly and arrive early to secure a seat.

Fridays

Fridays are unique as they mark the end of the workweek for many people. This often results in increased travel during the afternoon and early evening as individuals head home or embark on weekend trips. If you are traveling on a Friday, be prepared for a slightly busier station and consider booking your tickets in advance to secure your preferred train.

💡 It is always a good idea to check the train schedules and plan your journey in advance, especially during peak travel times. Arriving at the station early can help you avoid unnecessary stress and ensure a smoother travel experience.

National Operators

Great Western Railway

Great Western Railway (GWR) is the primary operator at Swindon Train Station, providing regular services to various destinations. They offer both long-distance and local train services, making it convenient for both tourists and commuters.

• Types of Regular Services Provided: GWR offers a wide range of services, including high-speed trains, intercity trains, and local commuter trains.
• Punctuality and Reliability: GWR is known for its punctuality and reliability, ensuring that passengers can reach their destinations on time.
• Passenger Amenities: Swindon Train Station provides various passenger amenities, such as waiting areas, seating, and accessible facilities for individuals with disabilities.
• Ticketing and Fare Information: Passengers can purchase tickets online, at the station ticket office, or through ticket vending machines. GWR accepts various payment methods, including cash, credit/debit cards, and mobile payments. Refunds and cancellations are subject to GWR's terms and conditions.
• Boarding Platforms and Broad Information: The station has multiple platforms from which GWR trains depart. Passengers can find specific platform information on departure boards located throughout the station.

CrossCountry

CrossCountry is another national operator that serves Swindon Train Station, offering a variety of services connecting different regions across the UK.

• Types of Regular Services Provided: CrossCountry operates long-distance trains, connecting major cities and towns across the country.
• Punctuality and Reliability: CrossCountry strives to maintain punctuality and reliability, ensuring that passengers can reach their destinations without significant delays.
• Passenger Amenities: Swindon Train Station provides amenities such as seating areas, waiting rooms, and accessible facilities for passengers with disabilities.
• Ticketing and Fare Information: Passengers can purchase tickets for CrossCountry trains online, at the station ticket office, or through ticket vending machines. Various payment methods, including cash, credit/debit cards, and mobile payments, are accepted. Refunds and cancellations are subject to CrossCountry's terms and conditions.
• Boarding Platforms and Broad Information: CrossCountry trains depart from designated platforms at Swindon Train Station. Passengers can refer to the departure boards for specific platform information.

South Western Railway

South Western Railway is another operator that serves Swindon Train Station, offering services to various destinations in the South West of England.

• Types of Regular Services Provided: South Western Railway operates both local and regional train services, connecting Swindon with nearby towns and cities.
• Punctuality and Reliability: South Western Railway strives to provide punctual and reliable services, ensuring that passengers can travel without significant delays.
• Passenger Amenities: Swindon Train Station provides passenger amenities, including seating areas, waiting rooms, and accessible facilities for passengers with disabilities.
• Ticketing and Fare Information: Passengers can purchase tickets for South Western Railway services online, at the station ticket office, or through ticket vending machines. Various payment methods, including cash, credit/debit cards, and mobile payments, are accepted. Refund and cancellation policies are in line with South Western Railway's terms and conditions.
• Boarding Platforms and Broad Information: South Western Railway trains have designated platforms at Swindon Train Station. Passengers can check the departure boards for specific platform information.

💡 Swindon Train Station offers a range of national operators, ensuring convenient travel options for both local commuters and tourists exploring different parts of the UK.