York

Customer Service Desk

Operating Hours

The service desk at York train station operates during the following hours:

• Monday to Friday: 7:00 AM - 10:00 PM
• Saturday: 8:00 AM - 9:00 PM
• Sunday: 9:00 AM - 8:00 PM

Services Portfolio

The service desk at York train station offers a range of services to assist passengers:

Ticket Sales and Enquiries: The service desk provides ticket sales for all train services operating from York station. Passengers can also make inquiries about ticket prices, routes, and timetables.

Lost Property: If you have lost an item during your journey or at the station, you can report it at the service desk. They will assist you in trying to locate and retrieve your lost belongings.

Travel Information: The knowledgeable staff at the service desk can provide information about local attractions, tourist spots, and transportation options in and around York. They can also offer guidance on the best routes for your journey.

Assistance for Disabled Passengers: The service desk offers assistance for passengers with disabilities. They can provide information about accessible facilities, arrange for wheelchair assistance, and answer any specific queries or concerns.

General Inquiries: If you have any general inquiries about the station, train services, or any other related matters, the service desk staff will be happy to assist you.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with mainland Europe. It operates services between London St Pancras International, Ebbsfleet International, and Ashford International in England, and various destinations including Paris, Brussels, and Amsterdam.

Types of regular services provided:

Eurostar offers regular services between the mentioned stations, providing a convenient and efficient way to travel between the UK and Europe.

Punctuality and reliability:

Eurostar prides itself on its punctuality and reliability. The trains are known for their on-time departures and arrivals, ensuring a smooth and hassle-free journey.

Passenger Amenities:

• Comfortable seating with ample legroom
• On-board Wi-Fi
• Power outlets for charging electronic devices
• Café-bar serving a range of snacks and drinks
• Accessible facilities for passengers with disabilities

Ticketing and fare Information:

To buy tickets for Eurostar, you can visit their official website or use their mobile app. Payment methods include credit cards, debit cards, and PayPal. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Eurostar trains usually depart from dedicated platforms at the respective stations. Passengers are advised to arrive at the station well in advance to ensure a smooth boarding process. The trains are well-marked and easily accessible.

2. Thalys

Thalys is a high-speed train operator that connects major cities in France, Belgium, the Netherlands, and Germany. It offers services between Paris, Brussels, Amsterdam, and Cologne, providing a seamless travel experience for passengers.

Types of regular services provided:

Thalys operates regular services between the mentioned cities, catering to both leisure and business travelers.

Punctuality and reliability:

Thalys is known for its punctuality and reliability. The trains are renowned for their timeliness, ensuring passengers reach their destinations on time.

Passenger Amenities:

• Comfortable seating with ample legroom
• On-board Wi-Fi
• Power outlets for charging electronic devices
• Café-bar offering a selection of food and beverages
• Wheelchair accessibility

Ticketing and fare Information:

Tickets for Thalys can be purchased online through their official website or app. Payment methods include credit cards, debit cards, and PayPal. Refund and cancellation policies vary based on the fare type and conditions.

Boarding platforms and broad information:

Thalys trains have designated platforms at the respective stations. Passengers are advised to arrive early to ensure a smooth boarding process. Signage and announcements guide travelers to the correct platforms.

💡 Did you know? Traveling by high-speed trains not only saves time but also reduces carbon emissions compared to other modes of transport.

Safety Measures

Surveillance Cameras

York train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station to monitor key areas and provide real-time monitoring.

The surveillance cameras are regularly maintained and upgraded to ensure optimal performance and coverage. They are monitored by trained security personnel who can quickly respond to any potential security threats.

The presence of surveillance cameras serves as a deterrent to crime and provides valuable evidence in the event of an incident, helping authorities in their investigations.

On-Site Security Personnel

York train station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment for all passengers and visitors. These security personnel are trained professionals who are equipped with the necessary skills to handle various security situations.

They conduct regular patrols throughout the station, ensuring that all areas are properly monitored. They are also available to assist passengers with any security-related concerns or emergencies.

The presence of on-site security personnel provides an added layer of protection and reassurance to passengers, making York train station a safe and secure place to travel through.

Emergency Call Buttons

In case of an emergency, York train station is equipped with emergency call buttons that are strategically located throughout the station. These call buttons are easily accessible and allow passengers to quickly summon assistance in case of an emergency.

When pressed, the emergency call buttons immediately alert the on-site security personnel, who can respond promptly to provide the necessary assistance. These call buttons are designed to provide a direct line of communication between passengers and the security team, ensuring a swift response to any emergency situation.

First Aid Stations

York train station is equipped with first aid stations to provide immediate medical assistance to passengers in case of injuries or medical emergencies. These first aid stations are staffed by trained personnel who can administer basic first aid and coordinate with emergency medical services if necessary.

The first aid stations are stocked with essential medical supplies and equipment to handle a wide range of medical situations. They are easily accessible and clearly marked, ensuring that passengers can quickly locate them in case of an emergency.

Passengers can rest assured knowing that York train station is well-prepared to handle any medical emergencies that may arise, providing them with peace of mind during their journey.

Lost And Found Office

Hours and Location

The Lost and Found Office at York train station is dedicated to helping passengers retrieve their lost items. Here is the information regarding the office's hours of operation and its location within the station:

The Lost and Found Office is conveniently located on the ground floor of the train station, near the main entrance. It is easily accessible for passengers who need assistance with retrieving their lost items.

Procedures for Retrieving Lost Items

If you have misplaced or lost an item during your journey, follow these procedures to increase the chances of retrieving your belongings:

1. Report the lost item as soon as possible: Contact the Lost and Found Office either in person or by phone to report the lost item. Provide a detailed description of the item, including any unique identifiers or markings.
2. Provide necessary documentation: In order to claim a lost item, you will be required to provide proof of ownership. This can be done by presenting a valid identification document and any relevant purchase receipts, serial numbers, or photographs.
3. Check the online database: The Lost and Found Office maintains an online database where found items are logged. You can check this database periodically to see if your lost item has been found.
4. Follow up with the office: If your lost item is not immediately found, it is important to periodically follow up with the Lost and Found Office. They may come across your item at a later time.
5. Retrieve your item: Once your lost item has been located, you will need to arrange for its retrieval. The Lost and Found Office will provide instructions on how to collect your belongings.

It is worth noting that the Lost and Found Office may charge a small fee for the storage and handling of lost items. This fee is typically payable upon retrieval of your belongings.

Emergency Procedures And Contacts

Emergency Exits

York train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with signs for easy identification.

If you find yourself in an emergency situation, it is important to remain calm and follow the instructions of station staff or emergency personnel. Make your way to the nearest emergency exit and evacuate the station as quickly and safely as possible.

Remember, it is crucial to familiarize yourself with the emergency exit locations and evacuation routes when you arrive at the station. Take a moment to identify the nearest exit to your current location and keep this information in mind during your visit.

First Aid Stations

York train station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed by trained professionals who are equipped to handle minor injuries and medical emergencies.

If you or someone around you requires medical attention, notify a member of station staff or security personnel immediately. They will be able to guide you to the nearest first aid station and ensure that you receive the necessary care.

It is important to note that while first aid stations are available, they may not be equipped to handle serious or life-threatening emergencies. In such cases, emergency services will be called to provide the necessary assistance.

Contacts

In case of an emergency or if you require immediate assistance at York train station, please use the following contacts:

Emergency Services: 911

York Train Station Security: +1-555-123-4567

It is recommended to save these contact numbers in your phone or keep them easily accessible for quick reference. Remember, in any emergency situation, your safety and the safety of others should always be the top priority.

Transportation Links

Trams

York train station is conveniently connected to the city's tram network, providing a convenient and efficient mode of transport for both locals and visitors.

The tram system in York is operated by York Tramways and offers regular services throughout the city. Here are some key details about the tram network:

• The trams run on dedicated tracks, ensuring a smooth and reliable journey.
• There are multiple tram lines that connect different parts of the city, making it easy to explore various attractions and destinations.
• The trams are equipped with modern amenities, including air conditioning and comfortable seating, ensuring a pleasant travel experience.
• Tickets can be purchased at the tram stations or through mobile apps, providing a convenient and contactless payment option.
• Tram schedules are available online and at the stations, allowing passengers to plan their journeys in advance.

Other Lines

In addition to the tram network, York train station also offers access to various other transportation lines, further enhancing connectivity within the city and beyond.

Here are some of the other lines that can be accessed from York train station:

• Train services: York train station is a major railway hub, offering connections to various cities and towns across the country. Whether you're heading to London, Edinburgh, or any other destination, you can easily catch a train from here.
• Bus services: The station is well-served by local bus services, providing convenient options for exploring York and its surrounding areas. Bus stops are located in close proximity to the station, making it easy to access different parts of the city.
• Taxi stands: If you prefer a more personalized mode of transport, there are taxi stands available outside the train station. Taxis provide a convenient and efficient way to reach your desired destination, whether it's a hotel, tourist attraction, or business meeting.
• Ride-sharing zones: For those who prefer ride-sharing services, such as Uber or Lyft, there are designated pick-up and drop-off zones near the train station. Simply request a ride through the app and your driver will meet you at the designated location.

Bus Stops

York train station is well-connected to the local bus network, with several bus stops located in close proximity to the station. This provides convenient options for exploring the city and its surrounding areas.

Here are some key details about the bus stops near York train station:

• Bus stops are clearly marked and easily accessible from the station.
• Local bus services operate regular routes, covering various parts of the city.
• Bus schedules and route maps are available at the station and online, allowing passengers to plan their journeys in advance.
• Tickets can be purchased on board the bus or through mobile apps, providing flexible payment options.

Ride-Sharing Zones

If you prefer the convenience of ride-sharing services, such as Uber or Lyft, there are designated pick-up and drop-off zones near York train station. This makes it easy to request a ride and be picked up or dropped off at a convenient location.

Here are some key details about the ride-sharing zones near York train station:

• The designated zones are clearly marked and easily accessible from the station.
• When requesting a ride through the app, you can select the specific pick-up or drop-off zone near the station.
• Drivers are familiar with the designated zones, ensuring a smooth and efficient pick-up or drop-off experience.
• Ride-sharing services offer a convenient and reliable alternative to traditional taxis or public transport.

Driving Directions

From London

If you are driving from London, the most convenient route to York train station is via the A1(M) motorway. Follow these steps:

1. Start on the M1 motorway heading north.
2. Continue onto the A1(M) towards Leeds.
3. Take exit 44 for the A64 towards York.
4. Follow signs for the city center and the train station.

From Manchester

If you are driving from Manchester, the easiest way to reach York train station is by following these directions:

1. Take the M62 motorway heading east.
2. At junction 32A, merge onto the A1(M) towards Leeds.
3. Take exit 44 for the A64 towards York.
4. Follow signs for the city center and the train station.

From Edinburgh

If you are driving from Edinburgh, you can reach York train station by following these steps:

1. Start on the A1 heading south.
2. Continue onto the A1(M) towards Newcastle upon Tyne.
3. Take exit 45 for the A64 towards York.
4. Follow signs for the city center and the train station.

From Leeds Bradford Airport

If you are arriving at Leeds Bradford Airport and wish to drive to York train station, the route is as follows:

1. Take the A658 towards Leeds.
2. Continue onto the A660.
3. Take the A64 towards York.
4. Follow signs for the city center and the train station.

Parking Options

Once you arrive at York train station, there are several parking options available:

• York Station South Car Park: This is the closest parking facility to the train station. It offers both short-term and long-term parking options.
• York Station North Car Park: Located just a short walk from the train station, this car park also offers both short-term and long-term parking.
• City of York Council Car Parks: There are several council-run car parks in the city center, within walking distance of the train station.

It is recommended to check the availability and pricing of parking spaces in advance, especially during peak travel times.

Airport Transfers

Airport Distance

When planning your trip, it's important to consider the distance between the airport and your destination. The distance can vary depending on the airport and the location you are traveling to. It's recommended to check the distance beforehand to estimate the travel time and plan your transfers accordingly.

Transfers Price and Payment Options

The price of airport transfers can vary depending on several factors such as the distance, the type of transfer, and the location. It's advisable to compare prices from different transfer providers to find the best deal. Additionally, it's important to check the available payment options, as some providers may accept cash only while others offer online payment methods.

Airport Transfers Essentials

• Valid ID or passport: Make sure to carry a valid ID or passport with you during your airport transfers for identification purposes.
• Luggage: Keep your luggage secure and easily accessible during the transfers.
• Transportation confirmation: Ensure you have your transfer confirmation details handy to avoid any confusion or delays.
• Contact information: Have the contact information of your transfer provider readily available in case of any changes or emergencies.

Types of Airport Transfers Available

There are various types of airport transfers available to suit different travel preferences and budgets. Some common options include:

1. Shuttle service: Shared transportation with other passengers traveling to the same or nearby destinations.
2. Private car service: Exclusive transportation with a dedicated vehicle and driver.
3. Taxi service: Convenient option available at most airports, offering direct transportation to your destination.
4. Public transportation: Utilizing trains, buses, or trams to reach your destination from the airport.

Booking Airport Transfers

Booking airport transfers in advance is recommended to ensure a smooth and hassle-free travel experience. You can book transfers through various online platforms or directly with transfer providers. When booking, make sure to provide accurate information regarding your flight details and destination to avoid any confusion or delays.

Airport Transfers Arrival

Upon arriving at the airport, follow the signs or instructions provided to locate the designated area for airport transfers. If you have pre-booked transfers, look for your transfer provider's representative or vehicle as per the instructions provided. If you haven't pre-booked, you can inquire at the airport information desk for available transfer options.

Airport Transfers Departures

When departing from the airport, it's important to plan your transfers in advance to ensure you reach the airport on time. Arrange your transfer with sufficient time to account for any traffic or unforeseen delays. Make sure to check the departure terminal and any specific instructions provided by your transfer provider to ensure a smooth departure process.

Peak Travel Times

Weekdays

During the weekdays, the peak travel times at York train station are typically during the morning and evening rush hours. From Monday to Friday, commuters can expect the station to be busiest between 7:00 AM and 9:00 AM, as people head to work or school. The evening rush hour usually occurs between 5:00 PM and 7:00 PM, when commuters return home.

Weekends

On weekends, the peak travel times at York train station vary depending on the events happening in the city. If there are popular concerts, festivals, or sporting events taking place, the station can experience increased footfall throughout the day. It's always a good idea to check the event schedule and plan your travel accordingly to avoid any potential crowds or delays.

Special Days

Special days such as public holidays, national celebrations, or major cultural events can significantly impact the peak travel times at York train station. These occasions often attract a large number of visitors to the city, resulting in increased demand for transportation. If you plan to travel during special days, make sure to book your tickets in advance and allow extra time for potential delays.

School Days

During school days, the peak travel times at York train station are influenced by the morning and afternoon school runs. The station tends to be busier between 8:00 AM and 9:00 AM when parents drop off their children, and between 3:00 PM and 4:00 PM when school ends. If you are commuting during these hours, be prepared for potential crowds near the station.

Fridays

Fridays at York train station are generally busy as people head into the city for weekend getaways or leisure activities. The peak travel times on Fridays are similar to weekdays, with increased footfall during the morning and evening rush hours. Additionally, travelers heading out of the city for weekend trips may also contribute to the busyness of the station during Friday afternoons and evenings.

💡 Planning your travel outside of peak hours can help you avoid crowds and potential delays at York train station. Consider opting for off-peak times or adjusting your schedule to have a more relaxed and comfortable journey.

National Operators

Virgin Trains

Virgin Trains is one of the major national operators in the UK. They offer regular services to various destinations across the country. Here's what you need to know about their services:

• Types of regular services provided: Virgin Trains operates both long-distance and regional services, connecting major cities and towns in the UK.
• Punctuality and reliability: Virgin Trains is known for its punctuality and reliability, with a strong track record of on-time departures and arrivals.
• Passenger Amenities: Their trains are equipped with comfortable seating, onboard Wi-Fi, power outlets, and spacious luggage storage areas.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through their mobile app. They accept various payment methods, including credit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: Virgin Trains usually operate from designated platforms at major train stations. Information about the specific platform will be displayed on departure boards at the station.

Great Western Railway

Great Western Railway is another prominent national operator in the UK. Let's take a look at what they offer:

• Types of regular services provided: Great Western Railway operates a mix of long-distance and regional services, connecting cities and towns in the South West of England, South Wales, and parts of the Midlands.
• Punctuality and reliability: Great Western Railway strives to provide a reliable service, but occasional delays may occur due to unforeseen circumstances.
• Passenger Amenities: Their trains offer comfortable seating, Wi-Fi, power sockets, and catering services on selected routes.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through their mobile app. They accept various payment methods, including contactless cards and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: Great Western Railway operates from designated platforms at train stations. The platform information is usually displayed on departure boards at the station.

TransPennine Express

TransPennine Express is a national operator that connects major cities in the North of England and Scotland. Let's explore their services:

• Types of regular services provided: TransPennine Express offers both intercity and regional services, linking cities such as Manchester, Leeds, York, Newcastle, and Edinburgh.
• Punctuality and reliability: TransPennine Express strives to maintain a high level of punctuality and reliability, but delays may occur due to factors beyond their control.
• Passenger Amenities: Their trains provide comfortable seating, free Wi-Fi, power sockets, and catering services on selected routes.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or via their mobile app. They accept various payment methods, including credit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: TransPennine Express operates from designated platforms at train stations, and the specific platform information is displayed on departure boards.

💡 Planning your journey in advance and checking for any disruptions or engineering works can help ensure a smooth travel experience.