National Express

National Express reviews and rating

National Expressstar_whitestar_whitestar_whitestar_borderstar_border

3 stars from 52 reviews

Bus Punctuality
Bus Driver
Bus Cleanliness
Bus Comfort
Staff Behaviour
thumb_upportia thompson
It was good the time I used the bus
thumb_upgabriel serban
thumb_upjennifer uwaifo
thumb_upjennifer uwaifo
thumb_downanonymous passenger
I had a really bad bus trip experience. National Express needs to do a better job.
thumb_downanonymous passenger
Mist my flight even if i hadd 3h to spair.
thumb_upanonymous passenger
Great experience at all! I love riding National Express.
thumb_upanonymous passenger
Great experience at all! I love riding National Express.
thumb_upgareth bourne
Bus was on time, driver was really decent and the bus we spotless. Great journey. Definitely travel national express again.
thumb_upjoan scott
Only problem I have is the seats are too hard. Plays havoc with your back on long haul journeys.

National Express contact

  • 0871 781 8181
  • National Express House Mill Lane Digbeth Birmingham B5 6DD

All you need to know about National Express

All About National Express UK

National Express is a coach company in the UK.

It was founded in 1972 in England.

Nowadays, the company has bus operations in the UK, Spain, Portugal, Malta, Germany, Morocco, USA, and Canada.

Besides bus travel, it works with train and tram services.

National Express is one of the biggest bus companies in the United Kingdom.

It carries thousands of passengers daily to several destinations.

At Bus Prices, you can get all information about National Express tickets such as timetable, ticket fare, reviews, and stations.

So you can compare National Express coach services with others bus company and chose the best option for your journey.

National Express Popular Destinations

National Express Cardiff

National Express Manchester

National Express London

National Express Liverpool

National Express Dundee

National Express Routes

National Express Bristol to London

There are 15 National Express timetable from Bristol to London

The bus ticket price starts from £6 to £21.

The bus journey can take 3 hours.

Buy your ticket from Bristol to London.

National Express Liverpool to Manchester

There are 25 National Express coach times from Liverpool to Manchester

The bus ticket fare starts from £5 to £8.50.

The bus journey can take 1 hour and 30 minutes.

Buy your ticket from Liverpool to Manchester.

National Express Birmingham to London

There are 27 National Express bus times from Birmingham to London

The bus ticket price starts from £4.70 to £10.

The bus journey can take 3 hours.

Buy your ticket from Birmingham to London.

National Express Booking

You can book your National Express bus ticket on several channels, through the website, by phone, at the bus station, an agent, or at the bus driver.

Bus Booking Online

Booking your ticket online is easy and quick, you go to

After choosing your bus route at National Express Journey Planner, you can pay using a credit card like Visa, Mastercard, a debit card like Maestro or Visa Electron, Amazon Pay or Paypal.

Be aware. The company charges a £1 booking fee per transaction.

National Expresso will send you a confirmation email after the payment.

Before boarding on the bus, print the ticket email.

Bus Booking by Phone

The bus company also offers an exclusive phone number where you can buy a coach ticket.

It is comfortable and fast as well.

You call National Express customer contact centre and book your bus ticket.

National Express Customer Service Contact: 0871 781 8181

The line works 7 days a week, from 10 a.m. up to 6 p.m.

Buying by phone incurs a £2.5 booking fee.

You may pay using a credit card (Visa or Mastercard).

Booking at National Express Coach Station

If you prefer to book your ticket in person, you can go directly to a bus station.

There are National Express ticket offices at several coach terminal in the UK.

You can pay using a credit card, debit card, or cash.

Buying at the bus station, you have to pay a £2 booking fee.

Find the bus station near to you.

Booking at Bus Driver

You can buy your National Express tickets directly with the driver.

This option is available only for some routes.

You do not pay a booking fee for the reservation.

Booking with an Agent

There are many National Express bus agents across the country.

In this option, you usually can pay using a credit card, debit card or cash.

Find an Agent near to you.

National Express Coach Tickets Cancellations and Refund

If you need to cancel your ticket before your travel, you must get in contact with National Express team.

The company charge a standard cancellation fee of £5 per ticket cancelled.

If you want to avoid this fee, you should buy a ticket with Flexible Add-on so that the coach ticket can be cancelled up to 24 hours before the journey.

The refund only can be requested 72 hours before the boarding time.

The company returns just refundable tickets.

For more information, get in contact with the company

National Express Contact: 0871 781 8181

National Express Coach Tickets Discounts

The company offers special prices for some types of passengers like children, elderly, young and groups.

National Express Discounts for Children

Babies up to two years old can travel for free, but they need to be accompanied by an adult.

Children between 3 and 15 years old pay a half the price of standard or fully flexible ticket fare.

National Express Discounts for Group

Passengers in a group of four or more people can get 25% OFF on standard fares.

This offer is available for bookings made at least three days before the departure.

National Express Discounts for Elderly

Passengers from 60 years old can save 1/3 on Standard fares or Fully Flexible fares.

This advantage is available for elderly who have a National Express Senior Coach card.

National Express Discounts for Disabled

Disabled passengers can save 1/3 on Standard fares or Fully Flexible ticket fares.

This special offer is available for disabled passengers who have a National Express Disabled Coachcard.

National Express Discounts for Young

Youngers travellers aged 16 up to 26 years old can save 1/3  on Standard fares or Fully Flexible fares.

During an event and festival, this deal is 15% OFF.

This exclusive offer is available for young passengers who have a National Express Young Persons Coachcard.

National Express Luggage Rules

The traveller may carry up two medium pieces of baggage weighing up to 20 kg or sizing the maximum of 75cm x 50cm x 32cm.

Passengers can also travel with one piece of hand luggage sizing 45 cm x 35 cm x 20cm. The hand luggage must go under the seat or on the overhead lockers on the bus.

In a case of oversized luggage, the company can charge an extra fee.

National Express Bus Fleet

The company has modern, safe and comfortable coaches.

The bus fleet guarantees a fabulous experience during the journey.

During the coach trips, you can find:


Comfortable seats

Reading lamps


Power sockets or USB ports

WiFi (available only in some routes)

Coach Travel Tips

Travelling with Pets

National Express does not allow pets inside the bus, only trained assistance dogs accompanied by disabled can take a trip on a bus.

Travelling with Kids

Children under 14 years old must board on the bus and take a trip with your parents.

If not, it is necessary to travel with an adult aged at least 18 years older and with a parents authorisation.

Boarding on National Express Coach

The National Express boarding procedure takes between 15 to 30 minutes.

Try to arrive at terminal or bus stop with at least an hour in advance for bus departure.

You must present your booking confirmation and a valid document of identification (ID) before getting on the bus.

For an international journey, it is required documents and passport to cross the border.